Ubi-Orion

Originally Posted by D.Kiser
Since your last patch on 19 Jan 2021. My RB6 always Crashing. As soon as I join a game of Casual, Rank and Unrank it just crashes on the character select screen

and back to the desktop. I've tried everything from your basic troubleshooting steps. update new driver, format my PC. But still always crashed.

Please Help ASAP.

Can't send the support ticket and Live chat unavailable

So How to send DXDIAG, MSINFO file in this s...

Read more

Hey there folks.

Apologies for the delay in getting back to you all on this.

If you are experiencing an error activating Twitch Drops "An error occurred while enabling rewards" can I ask you to attempt all of the troubleshooting in ... Read more

Originally Posted by RyanLazert
[IMG]file:///C:/Users/Eigenaar/Downloads/Schermafbeelding%202021-01-23%20231607.png[/IMG] i hope this works

the upper text means: you need the game to buy this content

Hey there.

I do apologise for the delay in getting back to you on this.

Unfortunately that embed didn't seem to work. If you are still having difficulty purchasing the content the first thing I'd recommend is double checking that you're definitely on this account you've contacted us on here in Ubisoft Connect. If you are please give the web store a try instead of the app. If the issue persists still please reach out to us via a support case and we'll inve... Read more

Originally Posted by Scope_SCP
Friend is having audio issues in siege, making it difficult for him to play.
We've searched for help/answers in other places, with no luck at all. My friend explaining the issues he's having:

"..usually in between switching from drone to person, or person to dying... either the drone audio beings to fade fast then it's gone... or the gun that killed me, it's gunfire continues indefinitely on that part of the map. stuff like Dokkaebi calls tend to buzz in same exact location where the call happened, in the same place on the map for every round of the game."

Any ideas as to why this could be happening? He's reinstalled r6s and is still having issues.

His specs are:

CPU: intel i5-8300H

GPU: GTX...

Read more

Originally Posted by Huaaweii.
Hi Rainbow Six Siege support team, i wanna ask why i cant get my mmr back.
Basically, i wrote an Ubisoft Support person, i asked why my Account got a rank reset. He answered with, that my Account got a Rank reset becasue i got to often MMR Rollback. I wanna ask why I get a Rank reset when a other person in the lobby cheats. As my second question, why cant the Support team give me my MMR back, because i saw that when Spoit got banned he got the full MMR back and all the games.

Hey there.

Welcome to the forums and apologies for the delay in getting back to you on this.

If a player is banned and subsequently found to have been ha... Read more

Originally Posted by canadiannoob121
so here's the funny thing the game says that my mic is working but no one can hear me and my mic works perfectly on all other games so can someone help me?

Hey there.

Apologies for the delay in getting back to you on this.

If I can ask you first of all to attempt each step suggested here. If this doesn't help then if possible would you be able to open a support case with us? We'd l... Read more

Hey there folks.

Apologies for the delay in getting back to you all on this.

If you are experiencing an error activating Twitch Drops "An error occurred while enabling rewards" can I ask you to attempt all of the troubleshooting in ... Read more

Hey there folks.

I do apologise for the delay in getting back to you both on this and for the issues experienced.

If you're continuing to experience issues with connectivity now the first thing I'd suggest is to attempt every step of our connectivity troubleshooting here to the best of your ability.

If you continue to experience issues after doing so then we'd be happy to dig deeper into exactly what might be causing these issues on a support case. You can reach us either through the ... Read more

Originally Posted by spartinlock6679
Me and my friends were playing a Ranked game and got DDosed. All of our internet went down at the same time and we all had the exact issues. When we rebooted the match was finished and we got an abandon. I hope that this person will get banned and I can get my MMR back, especially since I was one game out of the next rank.

Hey there.

I'm really sorry to hear you've encountered this. We would certainly like to investigate this incident further with you if we can but we cannot discuss the details over the forums. If you have any images or even better video and details of the player(s) involved please forward that to us on a support case. ... Read more

Originally Posted by guest-0iceU0q0
5 of my alphapacks dissapeared after I purchased 1 alphapack

Hey there.

We can certainly look into this with you if open a support case with us. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Hey there folks.

I can confirm that this issue is known to the development team and is under active investigation at the moment. Please keep an eye on the forums for updates on this.

I do apologise for any inconvenience caused whilst we're working on getting this issue sorted out.

@thecosmicbob

Excellent. Thanks for keeping us updated and I'm glad to hear its resolved.

Originally Posted by Greg_G615
Hey,

For a few weeks now I have an issue with the ingame stats of Trackmania on Ubisoft Connect.
It seems everything is frozen.

I think it has started when I've changed my nickname on Uplay/Ubisoft Connect.

Anyway it's not a big problem for me, but I wanted to give you the information about this bug.

Thanks for reading.

See you...

Hey there.

We have had a few issues with stats over the last few days. Is this issue still present for you now? If it is if possible would you be able to provide a video demonstrating that your stats aren't being updated please?

Originally Posted by ZaraStocher
Hello,
I don't know why that happens because until yesterday (9.1.), where I took part in the COTD, it worked just fine. The game now only opens its window but then instantly freezes before it transitions into fullscreen. The game then does not respond at all and remains in that state. I also checked the game files with UbisoftConnect but according to the check everything is fine.

I also looked into the Trackmania2020\LogCrash folder, but it didn't contain any recent logs.

Any ideas?

Update: all TrackMania games that I have do not work anymore, this includes ManiaPlanet and TrackMania Turbo but strangely enough TrackMania United Forever as well. They have the same issues as I have described above. I have not e...

Read more

Originally Posted by Montetatil
hi

there is a problem with the side scroll: look at the pictures below

This occurs in every menu that requires scrolling, and for campaign creation, it can be very annoying.
see u



...

Read more

Thanks. Is it an Xbox achievement or Ubisoft Connect achievement that hasn't unlocked or both?

Originally Posted by GamsterXZet
So, 2 years ago, my laptop's graphic card stopped working so i play rainbow six siege on ps4 since last year.
I want to buy the battlepass and considering on buying some elite skins as well in the near future, but when i will get a newer pc and i will play on it, is there any posibility that i lose my skins on ps4 and any purchase ?
Also, on pc version i have quite the stuff so i might have lost them since i started to play on ps4, i don't know yet.
I use the same account on ps4 games that i use on pc for ubisoft games.
P.S., i know i cannot transfer stuff from pc to ps4 game, just asking if i migh lose my items if i switch platforms in the near future. ...

Read more

Originally Posted by samsamwalker853
My game is not downloading properly. Ive reinstalled 3 times, rebuilt the Ps4 database, Done a power cycle and made sure the disk isnt damaged (which it isnt) and the game is consantly saying "Install still in progress". Ive checked the FAQ but to be completely honest it was useless and just kept repeating it self. Im not sure what to do. i prevously deleted the game due to lack of storage on my playstation, i tried to reinstall it 3 days ago and ive kept trying and trying since today, ive already checked and my playstation has upwards of 150 GB of storage left so it isnt down to storage and every othr gameon my playstation is working completely fine so it isnt down to my playstation either.

What should I do?

Thanks
...

Read more

Originally Posted by LubiAs1
hi,

after verifying the files ... i feel like it workes "better" than before. but the loading times are still as long as before

gonna play a bit more the next few days and see if it stays like that

No worries. Please keep us updated.