Ubi-Orion

Originally Posted by dansteele2592
I still dont have my credits, and dont ******g tell me you close cases after 4 days i dont care ive been trying to get what i paid for for almost 2 months, dont close my ******g cases until i get what i paid for goddammit this is ridiculous and i dont even want to play the ******g game anymore, give me my credits or give me back my money

Originally Posted by dansteele2592
Its been 6 days since i last talked to someone, how can your company be so ****t...

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Originally Posted by Riought
This was the result of the first purchase not requiring verification from my bank as is normal and the second purchase giving the correct verification. I checked my bank app to find I had two pending purchases for "Xsolla *Tmnext" both for 9.99. I have received my year pass in game but do not plan on playing for over a year. Is there any way to resolve this?

Yep we can certainly look into that for you but you will need to reach out to us directly via a support case. You can reach us either through the ... Read more

Originally Posted by Evester612
So when I launch the game through steam, it will ask me to bind my account, then I click yes, then it just says "There was a problem authenticating the ownership of this product. Please contact customer support if you need help in solving this problem" What do I do to fix this issue?

Originally Posted by Evester612
My Ubisoft connect account is linked to my steam, where i bought it from and both accounts have the same email...

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Originally Posted by gargvarun041
I also at last match got kicked casue of your server. and with your system i will pay price. 1. leaving match ( last round, couuldnt join) and of course small ban and losing mmr. its ridiculus

Hi there.

What platform are you playing on please?

Originally Posted by MaxRub
Hi,

Up until a week ago playing R6 my voice chat has stopped working in ranked, and the same has happened to some of my friends.

I don't see any indication of my voice working when I push the push to talk button. I see no headset popup on the right side.

I also can't hear anyone else but I can hear the game sound just not the team members communicating.

If you could help me it would be great as this is negatively impacting my game greatly.

(see in the picture all the boxes where the mics would be greyed out apart from mine.)

...

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Originally Posted by lukaswasmuth
Hello all,
i was wondering why there still are displayed the ranking an trophy from summer campaign instead of the achievments from fall campaign in profile. Do we all have the same problem and just have to wait for nadeo to update, or can i somehow change the displayed trophy?

Greetings
Lukas

Hey there Lukas.

If possible would you be able to provide is with some images demonstrating this we could take a look at? Just to verify whether this is working as intended or not. Thanks!

Originally Posted by Anotherplayer42
Sadly I didn't pay attention to error codes and didn't notice any. It only shows the server being unreachable after the crash, but I can't see the error code due to my long language (German) which cuts the error code. But I guess it's likely it's only some 'server unreachable' error anyway

However the bug is reproduceable, It happened today as well. It seems like the bug can occur if it displays the voting on the last map while the vote for restarting the map switches from voting phase to votes successfull.

Hey there.

If this issue is still present for you would you be able to capture a video of this issue we could tak... Read more

Originally Posted by Taccnien
Hi, thanks for a reply
Yes I was able to use them after restart. However the bug seems to be gone/fixed since I encounter it no more.

Excellent! Glad it's resolved for you. Thanks for the update.

Originally Posted by DazzaSA
Hi there

I accidentally activated the key on the wrong profile (profile 2) and I would like to unbind it on this profile and bind it to my main profile (profile 1)
this is the main one (profile 1) I use as it has all my ladder points progress.

Please can you assist me in how to go about it.

I have tried going through chat support and it is never available (is it because I am in South Africa???) and email support is also unavailable.

Thanks in advance
Darren Griffiths

Hey there.

Sorry for the delay in getting back to you on this.

We can assist you with this but you will need to ope... Read more

Originally Posted by Papa_Luna.YT
I've been playing Rainbow Six Siege for getting close to 2 years now. I have around 900 hours in the game. Bought every Battlepass and maxed it out. I had a few elite skins. The whole 9 yards. I went to go play on my main account yesterday, and I got perma banned for multiple accounts of cheating. But here's the catch. I never cheated. I don't know what coulda triggered the ban. But now I'm banned for a crime that I didn't commit... Someone, anyone help me.

Hi there.

Our support team can look into this for you but it's not something we can discuss over the forums I'm afraid. You can reach us either through the ... Read more

Originally Posted by headLock.
yes sir i reseted my pc to factory and removed my files with it too , the only programs i have is timer resolution , r6 , steam , uplay ,,, my core temp is 70 or 74 at its worst and my gpu temp aint gettin higher than 75 too

Thanks for confirming that for us. Would you be able to submit your system files to us please to see if we can identify any issues?

You can reach us either through the ... Read more

Originally Posted by bobcratos
Estou jogando de boa quando der repente da erro na conexão ai entro pra voltar ao jogo e pego ban de 30 minutos, tipo porque eu fui banido se eu não sair do jogo deu erro no aplicativo, ta de sacabagem né Ubisoft? Arruma isso ai pelo amor de Deus.

Hey there.

Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by festa.whatsapp
i was playing a ranked then my game just crashed and when i tried to reconnect it couldn't

Hey there.

I'm sorry to hear that. The servers crashed or your game crashed? Were you given any specific error messages at all?

Originally Posted by IIInyrok1343
the first option is correct---- I can't run the Vulkan API at all and the standard version runs but has the infinite connection loop. about the link you wrote : the game worked, it stopped working after updating the new operation Neon Down, which I downloaded just now. I tried run the game with administrator rights and Verify my game files, it didn't help.

Sorry for my English

No worries. In that case I'd recommend submitting your system files to us so we can investigate further. You can reach us either through the ... Read more

Originally Posted by c0dja
i just wanna know how to see recent players.

Hey there.

There's no in-game functionality to do this I'm afraid but there should be a friends suggestion section on Ubisoft Connect that should show the most recent players you've came up against.

Originally Posted by headLock.
its a long time i have this issue but didnt take it seriously ! now im doing actions , doing everything to fix it , im a comp player so i cant limit my frames,higher graphical settings or etc cuz they make some kind of an input delay ! im on i7 9700k and optimized my BIOS even to make it better , it helped a bit but still this prob is killin me . i reseted my windows to factory and now am downloading the game again cuz maybe the backup i got has probs but i know its not from that ! i tried everything ! makin an ultimate power option or whatever u say , this game is drivin me crazy . its 2021 ubisoft and a lot of people r havin these kind of problems with this game ! but sadly iv got a friend which has a cpu not as powerful as mine (think its i5 low ...

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Originally Posted by Evil_Gura
Sometimes, I press Tab while loading to the next round since I want to see the stats after a round. For some reason, I will be back to the menu if I do that after the kill cam. is it a bug or?

That shouldn't be happening. Are you able to repeat this every time or is it random? Maybe try to reset your keybinds just in case there's some sort of conflict?

Originally Posted by astersuperix
Didnt work

I'm sorry to hear that. In that case would you be able to send your system files over to us on a support case so we can investigate this further with you?

You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Originally Posted by OnlyNew
Hi i m a software developer myself and we got a similar issue in our companie ourself.
I cant help you fix it, but if you want to hire me, hit me up.

now the serious part...
i got this problem for several months now, it keeps happening every know and then, but whenever i encounter it, i cant play the game no matter what (restarting, updating, reinstalling - doesnt help).

I think its actually a impudence that this issue wasnt solved by now...
Its really sad ...

But keep your heads up folks, the gods may bless us with n update

Hey there. Welcome to the forums!

The first thing I would suggest is to a... Read more

Originally Posted by MrTvGames
For a while now i haven't been able to play my favorite game Rainbow Six Siege. It all started the around time Watch Dogs Legion came out and the time Uplay turned into ubisoft connect. I started playing the new watch dogs and my mouse cursor was showing signs of lag or delay. Whenever i moved my mouse fast the game struggled to keep up me. I tried so many different things to fix it, like unplugging my mouse, restarting the game, reinstalling the game, restarting my pc, nothing worked. And then i decided to play rainbow six siege instead and the same thing happened. Eventually i found out that when i disconnected ubisoft connect overlay in game the mouse lag went away.

I have no idea what is causing the issue but what i do know is before O...

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