Ubi-Orion

Originally Posted by Bigdockchris
I just wrote down my whole problem again in better detail and now I can’t even submit it because live chat is down

Hey there.

If you're not able to contact us whilst live chat isn't open you can also reach us through our social media accounts on Facebook and ... Read more

Originally Posted by Ashk25
Today you got 68 MMR from me and I didn't play ranked for 1week and my teammates was not cheater please give me back my MMR
id:ASHK--25

Hey there.

An MMR rollback only takes place when someone has been verified and banned from the game. It is likely the case that you were not aware that someone on your team was cheating. It can also take some time for an MMR rollback to take place following a ban so it might not necessarily be a particularly recent game. Thanks.

Originally Posted by RemedialGlobe58
I(m saying that port forwarding isnt the issue becuase my brother is in the some house. through the same port and come sign in and play no problem. it isnt the prot

Ahh okay then that is the issue.

Due to technological limitations two players are only able to play from the same network if one of them invites the other.

Please keep in mind that you will have to complete port forwarding to the system that is the host.

Alternatively both of you can play if you both get invited to groups by people outside of the local network.

Originally Posted by moist_amoeba
Every game I play including rainbow six siege would play normally for a few minutes and then i would get insane framedrops dropping my frames from around 140fps to like 10fps and when that happens the game update icon shows up in red or yellow color, and yes i have selected disable fullscreen optimizations. I really hope anyone can help because this has been happening for a while now and I don't know what to do I even tried hard resetting my laptop and it didn't work.

I have a laptop with:
-Intel core i7 7700hq
-Nvidia geForce gtx1060 max q design
-32gb ram

Hi there.

Can I ask you to try testing the game after a ... Read more

Originally Posted by levtosje1
Yesterday I got a new PC which is stronger then the the one I had before. On the previous PC I had R6S which I bought in the form of a disc. Now I didn't notice that the PC didn't have a disc port when we bought it (it was bought by my parents, god bless them, not religous). Now before you say it's my fault, which it is, we were only shown a picture from the front and since it's a gaming PC (I should mention it's a laptop) I assumed it had a disc port. In the case with the discs camea phamplet with warranty, a warning, game instructions and the links to customer service (which didn't help btw). In the botom left corner of the cover there's an install code. Could that help me in any way or is it just somethung I would have to enter regardless of the...

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Originally Posted by Existence-Pain
I've lost my ubisoft club rewards including a fire skin for playing in beta , I had them before the update with ubisoft connect .

Hey there

This is a known issue that should be resolved shortly. Please see our update on this issue ... Read more

Originally Posted by Sheizer_666
After the Uplay connect update I lost access to a few skins and the cosplay kits available in the rewards section and my uplay coins got reduced to 0. i would really appreciate some help resolving this because according to Ubisoft everything was supposed to be unlocked after 27th October.

Hey there.

Please see the update on the ongoing Ubisoft Connect issues ... Read more

Originally Posted by LeGaCryy
i bought rainbow six siege a few days ago (again) and now i wanted to open it and it says that i need a activation key but i already played it without problems and i tried to uninstall it and now i try to re-install it on ubisoft connect and when i try to search for the name i dont see it i need to buy it again but i can download other games to conact me at [email protected]

Hey there.

Have you played the game previously? It doesn't appear to be i... Read more

Originally Posted by Bendelin_
I did it 3rd time , it even said in notifications i got that skin , but it is not in my inventory.
[IMG]file:///C:/Users/maslo/Desktop/Untitled.png[/IMG]

Thanks for reporting this to us.

This issue is under active investigation at the moment. I do apologise for any inconvenience caused in the meantime.

Originally Posted by Defective...
I have recently been playing a lot of ranked with players on the r6 discord and have always found it fun, I met some really good players that I have been queing with all the time. I met this guy 3 days ago and he was really good so we qued about 4 games. He never really stood out, usually getting 3-4 kills a game. Then today I played 1 game with him and he did bad, but then the next 2 games he dropped 10+ and straight walling. I dont wanna get banned for boosting because I qued with a random and somehow got a hacker. We dropped him but we are worried we going to get banned. Any recommendations, I checked tab after we dropped him and it says hes banned for hacking.

I can find ubi supports email and ubi support chat is "unavailable"
...

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Originally Posted by DiggityDog327
I have reset my settings, restarted my pc, yet chat still won't come up. It worked fine one day, then I plugged in my controller, unplugged my controller, and now it doesn't work. Anyone know how to fix it?

Hey there.

Does it work when your controller is disconnected or does the same issue occur regardless?

Originally Posted by akkun-._--e-.-
I've easily watched 25 hours of the November Major. I still haven't gotten my charms. I got the notification that charms will drop on Twitch, but they simply just haven't appeared. I've waited for multiple days. Logged in and out. I'm not entirely sure what to do as of now.

Hey there.

We can certainly look into that for you but you will need to contact Support directly. You can reach us either through the ... Read more

Originally Posted by WinMacBear
The blue button will disappear after I choose technical support->game crash/freeze->on launch There is no WAY there for me to submit the ticket.
I have to choose an unrelated CATEGORY/IN-GAME PURCHASES to submit my ticket. Wish you guys do not mind.

Hey there.

You can also reach us through our social media accounts on Facebook... Read more

Originally Posted by justfitz.
Hi,

Did all the things you told me to, nothing seems to work. And it's starting to get frustrating....

Hey there.

Sorry to hear the issue has persisted. We'd like to take a look into your system files to see if they can highlight any root cause, to do so we'll need you to submit these via a support case. You can reach us either through the ... Read more

Originally Posted by otreblA_ITA
Great then!
Thank you very much!

All good!

Hey there.

I've just checked your account and it does appear as though this might be resolved? If this isn't the case please get back to me to let me know. Thanks!

Originally Posted by Um_Hi_ily
It just says some random email and says you do not own the game

Hi there.

Do you have any other Ubisoft accounts you're aware of? Rainbow Six:Siege doesn't appear to be in your library on this account.

Originally Posted by Player-d4104
Oops, sorry Orion, I didn’t read that and reposted that because I thought it was a glitch. You can delete that post, sorry lol.

It's all good! I've merged the two posts into this one so no need to delete

Originally Posted by Player-d4104
So I have recently been banned on R6 for toxic behavior permanently. It’s been around a day and I am really sad about this and regret my actions, I never meant anything I said with malicious intent and just said whatever was on my mind and I think that it wasn’t a good idea. I am just wondering if there is any chance I could get unbanned after waiting a while, like a month? I just really don’t want to give up this game and I’m willing to wait if there is a chance of getting my account unbanned.

Hey there.

As mentioned on my other thread where we discussed this earlier, I have now merged the two together, we cannot discuss or investigate ba... Read more

Originally Posted by Player-d4104
Welp, Ubisoft denied my appeal. I guess I will try to focus on other games. Thank you Ubi-Orion for at least being nice to me while I tried

I'm sorry to hear that but you're welcome for the assistance. I wish you the best with your future gaming endeavors.