devtrackers.gg → Ubi-Orion
Ubi-Orion

Ubi-Orion



02 Dec

[Connectivity/Multiplayer]Account lock

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by MikeHawkizard
Hi,
Not sure if anyone is dealing with his error, but if you are and have fixed this, please help. I have an issue where my brother and my two accounts are glitched, the skin that was supposed to be transferred to my account got activated on his account. This resulted in my account being no longer usable when launching siege as every time I launch the game I would get an error saying something like Ubisoft is unable to verify if I am the true owner of the game...

Any help is very much appreciated
... Read more

[Crash/Freeze]Grey Screen when i start game , my game after new season dont start , grey screen

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Nk4.-
my game after the season takes a long time to start, then gray screen, I have already done file verification, restart pc, reinstalled uplay but it does not work yet :confuso:
Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Battle eye 4,5

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by KizuharaYama
Hello, i have an issue with battleye when launching it keeps giving me "failed to install battleye servicer 4,5 " even I had done what supporter recommend me (((
Originally Posted by KizuharaYama
I had found a solution sorry to be bother pls admin delete this post ...
Read more

The new patch has destroyed my R6

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Para2normal
I followed the steps you suggested and after noting that "a number of files were corrupted" and asking me if I wanted to repair them, I clicked yes (of course) and a message told me I was going to have to reinstall the game.
So, in the 12 hours or so between me last playing and the patch upload taking place the files had become corrupt and I now have to reinstall.
I am quite old and this is the sort of nonsense I would have expected back when you loaded programmes off a casette recorder not in 2020.
As for the so called Customer support it is frankly feeble. I have spent most of my working life in Customer oriented jobs and a large company such as Ubisoft should be able to provide dedicated phone lines. The report a problem pag...
Read more

[Gameplay]UI, dev are you using this "add/ban"" menu?

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by CoraxDI
UI, dev are you using testing/ this menu?

can we have this on different side of ui screen?
Hi there.

Can you send us images/video of what you're referring to here please? I'd be happy to investigate that further for you if you can do so. Thanks.

[Bug/Glitch]Glitched charm

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by COBA_B_KOHCEPBE



Hello. I started completing the new battle pass, which gave me "Blue captain Vigil" charm on level 2. I also have "Zero pupil Vigil" from the previous battlepass and it looked jus...
Read more

Select monitor in R6

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by JustTooPotato
Hi Ubi-Orion,

1. Yes I can change to window mode and no, window mode + drag + alt-enter does not work. The full screen would be in my external monitor.
2. Can choose which monitor to run the game if it is launched without Vulkan.

Hope that helps.
Yep that's great. Just needed to confirm whether it was definitely exclusive to Vulkan and based on the reports received it seems to be. This issue has now been flagged with the development team. If we require any further info from you we'll let you know. Thanks!

Next gen intallation on internal ssd required?

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Scott1904
Thank you. Ok its recommend and the best choice, but is it technically possible to start the game from external usb ssd?
Hey there.

As far as I'm aware games can be stored on external USB drives as a backup but cannot be launched from these drives on Series X. You would need to use either internal storage or the Seagate expansion cards to launch the game. I would however recommend clarifying this with Microsoft directly just in case.

[Keys/Codes]Where to find Rainbow Six Siege Acc Activation key

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by KesO_kEsOO0
Hi i recently bought rainbow six siege from steam and when i opened the game it asked me for a activating code..And i didnt get any activating code when i bought the game. And ive done everything and it still dosent work and i when i go to game properties it dosent show any CD code or anything....Should i just refund the game ? And yes ive updated my ubisoft launcher and it still dosent work. ;(((
Originally Posted by Lokk60hz
you need to add it to wher...
Read more

R6 credits not appearing

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by dansteele2592
I purchased the welcome bundle plus 10$ worth of R6 credits on the 27th of Nov. Its been 5 days. I put in a support ticket on the 29th of Nov and they still have not gotten back to me. I received the special gear for Twitch but i havent received the 2400 or so credits i bought almost a week ago. Please fix it, ive been waiting damn near a week and Ubisoft support wont even message me back.
Hi Dan.

I do apologise for the delay in getting back to you on this case. Can I ask you to attach your proof of purchase to the case please? We'll need to see it from the console itself please, take a look at the link ... Read more

[Ubisoft Store]Can't buy R6 Credits.

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by PcSwordsman99
I’m having the same problem, have they found a solution?
Hey there.

If your issue is also with the Steam overlay can I ask you to try the steps suggested here first of all please?

[Bug/Glitch]Unable to use laptop monitor while external monitor is plugged in

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by santuboston
I own a Razer Blade 15 2020 Base Edition with an RTX2060, a core i710th, and a 144hz 1080p display. I have always played siege with my laptop plugged into a second ASUS 60HZ oldish monitor that I use to display other content (Youtube, discord, etc.). After the Neon Dawn update today (12/1/2020) The Following things have started happening:

1. When I start my game, it launches by default on my second monitor, and, in the in-game display settings, it does not recognize my laptop monitor as an option.

...
Read more

[Issue Not Listed]Siege thinks im using a controller

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by scomosnuts
Every time i boot up the game and load into a match the game thinks I'm using a controller and i cant move around using my mouse and key board please help

Originally Posted by Palokka40270
Yes i've tried restarting game, pc and replugging my usbs (Mouse, Keyboard, headset, IOS charger for my phone {I share my internet VIA the cable because i dont have wifi in my pc]) And thats it. I cant do anything. I've resetted all my settings, scanned the gamef...
Read more

Screwed up AI GUN sound AGAIN!!

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by dwdkarl
in all the games with the new update all the AI guns are making unrealisic sounds and you cannot hear where the shots are coming from. You had this problem before and fixed it when you changed servers.....BUT ITS MESSED UP AGAIN...... DONT YOU ALL TEST UPDATES BEFORE THEY ARE RELEASED? Please let us know when fixed. We will be playing other games till this is fixed.
Hi there.

I'm sorry to hear that. To allow us to investigate further and determine whether this is a known issue or is a brand new issue with sound we need to report would you be able to provide us with a video demonstrating this please? If possible please host the video and se... Read more

Select monitor in R6

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by JustTooPotato
Hi UbiKoality, I am referring to the in game setting. My current windows setting is the laptop monitor as primary and external monitor as secondary, which I would like to keep it that way. However, after this season's update, the game automatically launches on the second monitor and I could not choose the monitor I prefer in in-game setting. Hope that clarifies.
Does it allow you to change to windowed at all? I know it's not an ideal solution but I'm wondering whether if you set the game to launch in windowed first you can drag it to the correct monitor and then hit ALT+Enter to full screen or set it manually to full screen in display settings? Can ... Read more

[Missing Content]Operators missing

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by wennroth
Finally fixed!
Excellent! Glad it's sorted out. Thanks for the update.

01 Dec

MOVED: Error after the download finishes

Comment
    Ubi-Orion on Steam Forums - Thread - Direct
Originally posted by Darkest Eden: I installed the big update.. However I try to play the game and it crashes.. I get to the warning screen and the little box for ubisoft appears along with the steam one and then goes black and crashes..

i did do a file check through steam to validate the files and it came back clear

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here[support.ubi.com]. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us e... Read more

16 Nov

[Bug/Glitch]Land of Lion DLC - Sunken Treasure Expedition

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Hey folks.

Just to confirm that we believe this issue should be fixed with the next update. You can view full release notes here. If the issue is still present after this is launched please get back to us to let us know. Thanks.

Permanently Banned

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by CactusChomp
My case number is 12905802
Hey there.

Thanks for that. I've sent an email to you with an update on the situation. Please review this when you get a moment

Permanently Banned

Comment
    Ubi-Orion on Support Forums - Thread - Direct
Originally Posted by Kray.NZ
Oh thank you for clearing that up
No problem!