Ubi-Orion

Originally Posted by DpressedSoul
Ubi support told me to do the same tried it all but the issue still persists.

I'm sorry to hear that. You mentioned BattlEye kicks you out, does it give you any specific error messages at all or does the game bring up any error messages? I've reviewed your msinfo/dxdiag files as well and it appears as though you're experiencing quite a lot crashes that seem to be pointing to your Nvidia display drivers. Can I ask you to try a ... Read more

Originally Posted by IsaacHztung
I have bought this game on epic games, but it keeps asking me for a cd key i dont have. Please help me i don't know what to do

Hey there.

Can I ask you to run through the steps suggested here first of all please? If the issue persists after doing so please get back to me to let me know.

Originally Posted by rellort1
Thanks for the response
https://streamable.com/a5i92l
is this fine?

Thanks.

Before submitting this to the team can I just ask you to double check that you're not missing any files by ... Read more

Originally Posted by Ranzou_NL
After one of the last updates when playing a track in local play, records won't be saved on the leaderboard for me. When reloading the track the time is gone.

Thank you for reporting this issue. I sincerely apologize for any inconvenience this may have caused you.

This issue has been forwarded up to the development team for investigation.

Originally Posted by Zaitsev_1337
needs a quick fix !

Originally Posted by u.B.m
*still not fixed* - what's up guys, somebody spill their coffee on the server ? XD

Hey there folks.

Just to confirm that the development team have... Read more

Originally Posted by Refaath
Hi, yeah sorry should've clarified.

PSN: rifinioh

Thanks.

There is a known issue at the moment with this "synchronizing data" message after a match. It does usually update after a restart of the game but I can confirm that it doesn't appear to be the case in this instance as I can see you have logged in after the fact. This issue is infrequent but is nevertheless obviously frustrating so I can only apologise in this instance and confirm that the development team are aware of this. If you do start running into this issue on a regular basis please get back to us to let us know.

Originally Posted by Decibelle.Blast
Good evening,

I tried to make a purchase of R6 Points in Rainbow Six Siege. This failed for some unknown reason. I tried again, and again it failed.
I have the game purchased through Steam, and it's not progressing beyond the uPlay overlay.

I found two emails in my inbox stating both purchases have been marked as potential fraude, and how account sharing is illegal, etc.
However, both purchases were made by me, and they were rejected. I'm not sharing my account, and I haven't been hacked, either.

I hope someone from Ubisoft can assist me with solving this error.

Hey there.

We certainly can look... Read more

Originally Posted by TheSpaghettBoy
I just got my new pc and whenever i play Im consistently freezing for about 30-40 seconds a couple times a game. Audio still works when this happens and i can still tab out and navigate other windows.

Hey there.

I'm sorry to hear you're having issues with freezing at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by Some_guy42
In the end of MUTE protocol event I had one M.P. alpha pack but i didn't get it. And today i collected one blue alpha pack but I don't have it and I wanted both of them.

Hey there.

I've checked your account and you received and opened three M.P packs, if you were eligible for a fourth this would have been granted to you by this point because they were granted to a... Read more

Originally Posted by Headphone.jack
I won my ranked game when servers went down. now I checked my game and my ranked game is missing! I have my r6 tracker as my proof

Hey there.

I can take a look over your match history for you. Can you confirm as accurately as possible when you completed this match?

Originally Posted by SCRATCH__MAN
For the past 2 days I have been facing this bug whenever I start my game, all my headgear and uniforms on my attackers are changed to default. Its happened quite a few times and every time I have to change every single attacker's load out myself. Plz look into it ubisoft. Thank you!!

Hey there.

Can I ask you to give the steps suggested ... Read more

Originally Posted by Bombastic0013
Hello, i have issues with challenges also.

1) I have no Battle pass challenges since the beginning of them with the new season with Sam Fisher in uplay!!!
2) Daily Challenges didn't add renown in points when you finish mission with success...

Thx ubisoft for just make losing my time playing this game...
By the way, since i play this game there's regurlarly problems about challenges in uplay... Since years!!!!! Not always but often!

Hey there.

As stated above this issue is currently under investigation and I can confirm the zero renown being earned is a display bug only and the renown will stil... Read more

Originally Posted by Sosruko-
Whenever i start a casual/ranked/unranked/terrorists hunt on the ps4 the thing on the down left screen type things until validating multiplayer privileges then stop and nothing happens, i cant get into any game
Things i tried : connect to another network, use another user, restart game and ps4 and none gave a result

Hey there.

If you have an active PS+ subscription can I ask you to attempt the final 2 steps suggested ... Read more

Originally Posted by thestrlrd
so you need PS plus to play rainbow six siege

Yes an active PS+ subscription is required in order to access online multiplayer on PS4.

Originally Posted by SHIELD.Zerv
Hello,

i wanted to buy Year Pass through R6 Store. It was in price 79,92 PLN. But when i pressed "BUY" and go to the checkout it was suddenly 99,90 PL. Ubisoft Support on chat said that it was visual mistake and they cant do anything.

IT IS A SCAM.
Me, as a consumer, when I see sth in price X and I express my wish to buy it then I want to buy it at this price and You have to make it possible to me. Changing prices to higher in the checkout is the worst scam. And also it is breaking the law on this issue in my country.
I really dont care if it was only a mistake, You as a seller have to take responsibility of your mistakes.


I expect explanations and solution to the problem.


...

Read more

Originally Posted by K3P1.8L4NC.exe
i could connect without problem till thiss morning , there is a maintenance but in my time zone it siads utc 13.00hr for 30 min... its 9.50 am now... i cant connect either now... wtf is wrong UBI ?

Hey there.

We did experience an unexpected period of server degradation before the maintenance for patch 3.1 was completed. If you are still running into issues now or in future please let me know.

Originally Posted by Skelly_boyYT
I cant play rainow on my acc it wont lt me it says something about cant figure out im the owner

Hey there.

Was the message "there was a problem authenticating the ownership of this product"? If so this error you're seeing is because you're launching the game whilst signed in to this Ubisoft account where the game hasn't been activated.

Are you aware of any other Ubisoft accounts you own? If so I would recommend signing in on those and trying again. When you're on the correct account you will no longer see this error.

If you're not sure of any other accounts you have if you can send through a screenshot from the follow... Read more

Originally Posted by GA-KiRA
oyunu kaç defa açıp kapattıgmın veya yeniden yüklememin bir anlamdı olmadı maestro kameram ne dronlara nede rakip oyunculara hasar vermiyor hatta ne bana neden takım veya takıma ait aletlere bunun için yardım istiyecektim.

Hey there.

Unfortunately we're not able to offer Turkish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by BROTHERS-HASHOM
Hello,
I bought ela's elite couple of days ago
And got a mvp with her
But the elite mvp animation is bugged out and does not show the colors that it should do.

Hey there.

I don't think this issue has as yet been reported to us. Would you be able to provide us with a video demonstrating this we could take a look at? I'd also recommend verifying your installation just in case. ... Read more

Originally Posted by Synapse.X
Mine is still broken i guess ill have to be stuck in Silver never going back to Gold..........

Hey there.

I'm sorry to hear you've encountered this issue. Can I ask you to try every step suggested here first of all please? If the issue is still present after doing so please let me know. ... Read more