Ubi-Orion

Originally Posted by Floof_Something
I have an issue where the Ranbow Six Siege in-game voice comms are breaking after a while. Here's what happens:
- All the mute buttons on the scoreboard disappear.
- I cannot hear any voice comms from my teammates.
- I cannot use voice comms (my name doesn't appear when I hit the push to talk button and my teammates cannot hear me).

This doesn't happen right away, but occurs eventually during a match with complete consistency so far. It seems that it started after the Oct 7 patch. The problem then persists until I restart the game. I haven't been able to verify a particular cause. I suspect it happens when I alt-tab during a loading screen but I'm not sure yet. I know the issue isn't with my microphone setup because my...

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Originally Posted by RememberNoBaka
Maybe Ubisoft asked Interpol to investigate my account, otherwise it would not have taken a month to investigate my boring case

Plz, first make sure that this account is cheating or not

I read a lot of posts, and asked on reddit，no matter what the result is, they get the answer quickly
And Ubisoft has stopped responding to my messages？wtf

Hey there.

I'm sorry for the delay in us getting back to you on your support case. Unfortunately we cannot provide updates on cases related to bans on the forums but I'd be happy to check to see what's happening with this case if you can provide the case number for me? Th... Read more

Originally Posted by Rad_Beaver
I mean as long as its useful. It still helped me several months later of pulling my hair out...better than having one of the top search results on google come back with a question that's unanswered.

I'm glad to hear it's helped!

Originally Posted by TheJacxb
The same thing happened to me I had my friend buy the game so we can play together, I opened a support case, and I got an auto message saying they can't help me even though I got banned for no apparent reason. This is ******g rediculous now my friend wasted his money on this game and we can't play together anymore.

Hey there.

As stated in the post above we cannot discuss or investigate bans over the forums I'm afraid.

Originally Posted by LmaoFatFxg420
Thank you Ubi-Orion, I really am sad about this ban and I have contacted the staff through the support website. I hope my ban is appealed, and if it is, I will defiantly try to make this game a safer environment for the people I play with, instead of leading a toxic playstyle.

I'm glad to hear that. Thanks!

Originally Posted by LmaoFatFxg420
So I just woke up this morning, did my daily routine, and hopped on a bit of siege after doing online stuff. It is 4:11 right now, and when I went on siege about 20 minutes ago, I went into a game. That game, nothing really happened, I just got a couple kills and died, and finished the game. Next game, I was permanently banned right in the middle of a round. It made me leave to lobby and said I was permanently banned for multiple toxic offenses. I have never once gotten a warning from ubi, or even a temp ban for toxicity. I am just writing this to ask Ubi if there is a way to get my account unbanned. I think I should receive a couple of days for a temporary ban, and my behavior will not continue again. If it persists *which it won't* I think I sh...

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Originally Posted by GAMER._GIRL_R6
Its still the same error

Hey there.

If you've tried all of the steps suggested in both posts by Viral above then we'd like to take a look at your system files to see if these highlight anything.

You can reach us either through the support website by opening a live chat session or alternati... Read more

Originally Posted by Rontoc
1. PC
2. All maps in coop T-Hunt, sound works fine in lone wolf
3. WiFi
4. GCI Alaska
5. Alaska, USA
6. After installing the Void Edge patch, I no longer had sound from terrorist's guns. This is the patch that caused this specific audio issue to begin occurring for everyone I have asked in T-Hunt games.
7. Stealth 450 Turtle Beach Headset, the issue persists with computer speakers too.

I do not believe that the issue is related to a deficiency in my computer's hardware. T-Hunt has had intermittent audio issues with the voice chat and ambient sounds, but this issue is debilitating. I don't know what was adjusted in the Void Edge patch regarding the T-Hunt AI gun sounds while in a coop game, but that is the change ...

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Originally Posted by HeatedAxe
This might be a little late, but I've been having this glitch too. Here are 2 videos that I captured of it happening at the end of round and the end of a game.

https://drive.google.com/file/d/1FMJ...ew?usp=sharing

https://drive.google.com/file/d/1LRJ...ew?usp=sharing

...

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Originally Posted by stjohn1966
Sort it out ubi 7 day renown booster waisted its been over a week

Hey there.

We might be able to help you with your renown booster but we'll need to look into this via a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social med... Read more

Hey there folks.

This issue is still under active investigation but thanks for providing your reports so far and please do keep those coming whilst we work to get this issue resolved. I do apologise for any inconvenience caused in the meantime whilst we're working on a fix.

Thanks for your reports. Can I ask you all to attempt a fresh installation of the game please? We need to verify that the issue definitely persists after the latest hotfix that was pushed a few days ago which was intended to resolve the issue. If we can confirm that it does then we'll inform the development team the issue is still present.

Originally Posted by WennethKalker
Hi how long do I have before I can change my name again?

Hey there.

I've just checked your account and you should be able to change your name from tomorrow the 16th of October

Originally Posted by wixqs
Hello my IGN is wixqs and I'm having trouble finding when I'm able to change my name again. I didnt know if theres anyone on the support team who can check for me? thanks for the help!

Hey there.

Just checked for you and you can change your name again from the 22nd of October

Originally Posted by WennethKalker
Hi how long do I have before I can change my name again? ...

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Originally Posted by ryuja1997
existe infelizes que caie de elo de proposito em contas secundarias para ajudar o amiguinhos platina afundado a subir de elo asim so caindo com elos baixos

Hey there.

Sorry for the delay in getting back to you on this.

Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by TentionToe
back in 2016 when i started playing this game, i was playing on xbox until i switched to ps4 in 2018. I had a lot of stuffs (operators,camo,elite skins...) on my xbox account, wich i do not have on ps4, but i’ve still played a good amount of time & got good recent stuff. When the next gen console will release & the game will be cross platform, if my ubisoft account have my ps4 & xbox account on it, will it be one big account on the ps5?
plz tell me yes

Hey there.

We don't have any information to share at this time on this but I'd suggest keeping an eye on our forums and social media accounts for updates. DLC would not be eligible to be... Read more

Originally Posted by Pingue.
I have an i5-10300h 4 cores @ 2.5 Ghz turbo boosted to 4.0 Ghz, 16 GB of 2933 Mhz RAM and a GTX 1650 4GB GDDR6. I have done all the troubleshooting methods in https://support.ubisoft.com/en-gb/fa...oubleshooting/ , including reinstalling the game. I've also tried running the Vulkan exe as an administrator, and tried running Vulkan after a clean boot as per an older post.Yet, Vulkan still crashes. I am able to select the Vulkan option...

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Originally Posted by Trysten.
hi its Trysten so i was in the middle of a game and i randomly got banned from the dicord server pls unban
heres my discord Trysten. #3752

Hey there.

Unfortunately Ubisoft Support isn't able to assist with Discord bans. All we could suggest under the circumstances is speaking directly to the moderators of the Discord channel. Thanks.

Originally Posted by II_ZacK_II
When I finish training grounds, it says " Please Wait Synchronizing Data". I don't get my renown. This doesn't happen in casual, rank, unranked.

Originally Posted by mowhi
I have exactly the same issue only in t-hunt. Also I get no renown.

...

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Originally Posted by Woodzeez
Thank you. Frustratingly I had only done a clean reboot a couple of months back when a windows update failed and refused to allow my mouse to work... Lots of problem solving. I'll look further into the technical trouble-shooter.

Thanks. Please keep us updated on this!