Ubi-Orion

Originally Posted by TankStopper91
I will attempt to do this but I have to little information to give due to the fact I just get kicked out as soon as I use Clash or actually help my team win so I can't give information on the DDoS was from

As much info as you can give us is fine. We would still like to investigate this for you. Thanks!

Originally Posted by Dj.Bacon
It wont let me make a support ticket, once i login on support site, it just loads forever.
Leaving the ubisoft logo spinning.
I tried changing browser, then changed pc.
Then tried from phone, something is very wrong.

Can you look into it?

Thanks

Hey there.

We were experiencing some issues with the support website earlier which has now been resolved. Outside of live chat opening hours you can also reach us through our social media accounts on ... Read more

Originally Posted by Husow070-.-
Hello the issue with the ubisoft drops/twitch has still not been fixed when are you guys gonna fix it for us??

it's over 2 years and still cant receive anything from twitch drop

Pls give me a normal answer and not copy pasted bulls***.

I'm getting annoyed by the fact that this issue has still not been fixed till this day.

Hey there.

I have checked your account and you do have the drops from the latest Siege event applied to your account so any issues with Twitch drops you were experiencing previously doesn't appear to be the case as of this latest event. It usually takes a couple of days after the event for ... Read more

Originally Posted by Brooks.NTMR
didnt help

I'm sorry to hear that. We'd like to investigate this further for you if possible via a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on ... Read more

Originally Posted by levtosje1
Hello

Thank you for the replly, it was very helpfull, I'm currently downloading the game thanks to your help.

Have a nice day,
levtosje1.

Excellent! No worries!

Originally Posted by Kapnobatai_2099
Hi,

I don't receive any error, all operators are greyed out.

This is an image from the Operators menu.

Image:

Thanks. Would you be able to open a support case wi... Read more

Originally Posted by WhiteWaifu_-
Hello, after the transition from Ubisoft Club to Ubisoft Connect i got everything back except my beta fire skin on Ubisoft club.

Hey there.

This is a known issue that is under investigation and we hope to have a resolution soon. You can read more about this on our post ... Read more

Originally Posted by ganggangkodak
yeah the same thing has happened to me its been 5 hrs and theyre still not in

Hey there.

There is a... Read more

Originally Posted by Blessed_rc
Eu joguei uma partida e fui para 2343 mmr na partida seguinte meu jogo cracho aí eu n ganhei os pontos pq n consegui voltar a tempo até aí tudo bem justo mas perdi tbm meus pontos da vitória passada e fui para 2317 e n gostei disso pq tipo eu n ganhar ponto da partida que n consegui finalizar ok mas perder pontos de uma partida nada haver com a que meu JG cracho aí já é dms então peço que vcs solucione esse problema e devolvam meus mmr no caso 2343

Hey there.

Unfortunately we're not able to offer Portuguese language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a s... Read more

Originally Posted by CactusChomp
4 weeks ago I messaged Ubisoft Support appealing a ban I had on my account when I launched up after around half a year of not playing, I launch up and see it says that I was banned for multiple cheating offences but I haven't even logged in on that account in ages nor have I ever cheated. Someone had stolen my account and used it to cheat online, I understand that I should of had 2FA on but I didn't at the time.

So Ubisoft support said that they would escalate my case to a dedicated team for this sort of issue, but 4 weeks later I still have no reply or any updates on what's happening, even asking for an update got me no reply.

Hey there.
... Read more

Originally Posted by KSh6dow
I was banned in Rainbow Six Siege for "cheating" even though I wasn't. I have placed a ban appeal to Ubisoft support over 8 days ago and I haven't had a single reply. I also placed an appeal to BattleEye over 7 days ago and I still haven't had a reply from them. I have been left completely in the dark as to why I was banned and if anything can be done.

Hey there.

Have you not received a response from Ubisoft Support at all? I'd be happy to look into this for you to see what's happened. Do you have your case number for me please? Thanks.

Originally Posted by k.no
I was just playing rainbow 6 siege-like I do every night and after I tabbed back into my game and it said my account was permanently banned for cheating even though I've never cheated in any games before. I'm very upset right now because I bought every operator and a lot of skins if someone could help me get unbanned that would be great.

Hey there.

We can look into this for you but not over the forums I'm afraid. You will need to contact our support teams directly.

You can reach us either through the ... Read more

Originally Posted by Kray.NZ
Thank you for you're response, I had another ticket open before that got closed for no reason, or at least I wasn't informed why. The ticket number for the old ticket was 12970827. The new one 13072207 was a support live chat I created.

Hey there.

When we receive more that one ticket for the same issue we usually combine the info from the two into the one ticket just so we don't have duplicate cases going on at the same time which is what happened with this other case, it was merged into your main one which is currently under investigation with the Siege team and then was closed to avoid confusion. Thanks.

Originally Posted by Sprite.Cherry
I was falsely banned in rainbow six siege. I was playing some casual alone. When I get banned. I thought it was a glitch i restart the game nope still banned(for cheating). Your support is not helping they say my appeal is denied with no explanation. I love siege I will still love it till I die. But me being banned for reason really frustrated me and your support not helping me. how else can I can my ban over turned. If you cant do you leave all players who get banned falsely like me.

Hey there.

Unfortunately we cannot investigate sanctions for you over the forums. This would need to be done via our private support channels only. ... Read more

Originally Posted by Kapnobatai_2099
I started to play the game a few weeks back, I really started to enjoy it but I have a very annoying issue, I'm unable to expand the operator raster.

Long story short, I purchased Deluxe Edition(Year 1 and Year 2 operators) a while back. When I started the game with the renown I had I purchased 4x Attackers (Buck, Blackbeard, Capitao, Hibana) and 4x Defenders (Frost, Valkyrie, Caveira, Echo).

Now I played for a few week, I'm level 20, I have 18k renown, but I can't expand my raster. Even if year 1 operators cost only 1K renown, I'm not able to unlock them.

What can I do to unlock more than 8x operators? It is very annoying because I really try to do the challenge of the day and because I have to few operators I'...

Read more

Originally Posted by TomJH
I've still got this problem. Had it since Shadow Legacy started and basically stopped playing a month ago because I was getting frustrated crashing out every game. I've tried all the troubleshooting steps and no luck fixing the problem. Stumbled onto this thread and now I'm hopeful because at least the devs know about the problem.

Hey there.

Can you confirm the following information for us please:

- Your Ubisoft ID
- Platform you play on
- If console, do you have the game installed on an internal hard drive or external one?
- When this last affected you?
- What were you doing in the game when the audio cut off then ... Read more

Originally Posted by Emdotoo
I, too, cannot connect to the TTS for almost a week now. Have tried uninstalling but it will not let me reinstall. I have downloaded and re-installed Ubi-Connect to no avail.

Originally Posted by Limiting_6x
I have the same problem, Can you help me?

...

Read more

Originally Posted by omde454
I recently downloaded r6 to try it out from gamepass alongside the 2 passes, but I haven't gotten access to the operators from either pass. I have tried redownloading the passes as well as restarting my console and unplugging it then leaving it like that for a bit, as I saw that the r6 Twitter account had said that it might help in a tweet 2 years ago, but it still isn't working.

Hey there.

There is a known issue regarding this that is under active investigation at the moment. However just to double check can I ask you to check all of the content is ... Read more

Originally Posted by Bigdockchris
I just wrote down my whole problem again in better detail and now I can’t even submit it because live chat is down

Hey there.

If you're not able to contact us whilst live chat isn't open you can also reach us through our social media accounts on Facebook and ... Read more

Originally Posted by CrashsOnlyFans
The test server isnt in my uplay library, anybody know how to help?

Originally Posted by sirthanosthedad
when ever i try go go on the test server the play button is grayed out and it keeps asking me for a password

Hey there.

I've checked both your accounts and it appears as though this is now resolved for both of you.

For anyone el... Read more