Ubi-Orion

Originally Posted by Groleau1212
So it's what the title says. We're playing ranked on PS4, and in the middle of it everybody got kicked due to server connection or something of the like. Everybody but two of the enemy team before I got kicked. Immediately lost ELO and our team got a ban for 30 minutes. What's with that? Servers have been bad recently. Any way to get back that ELO?

Hey there.

When did this happen exactly? Just after you posted this message or earlier? We did experience some issues as a result of PSN having issues for an extended period of time on Wednesday night into Thursday morning. Unfortunately due to technical limitations we're not able to restore ELO ... Read more

Originally Posted by FakeCarried
Im gonna assume im not getting that elo back?

Unfortunately we're not able to restore elo on an individual basis due to technical limitations. I do apologise for that.

Originally Posted by R3alShawty.RB
Hi,

I am experiencing a lot of issues with seige, while playing the game my CPU is at 100% and this is not the case for any of my other games, I also experience crashing a lot recently but the issues have been ongoing for a while.
I've tried changing settings and launching in Vulcan, capping my FPS and none of these have done anything.

My specs are
CPU: Ryzen 3600 OC 4.2Ghz
GPU: Gigabyte OC 5700XT
RAM: Corsair RGB PRO White 3200mhz 16GB
PSU: Corsair CX 650M

Any help with this issue would be amazing, I can't figure out why it is pulling so much from my CPU and i figure this is probably what is causing the crashing issues?

Many thanks...

Read more

Originally Posted by Obama.CBT
Siege does not seem to want to start for me on vulkan, even though I experience much better fps on it.
I've been trying everything to fix it the last week, but nothing seems to work.

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested ... Read more

Originally Posted by BoxHead3131
I re-downloaded For Honor after playing the free weekend trial a little more than a year ago, and I got a message saying that the FREE Weekend is no longer available. It then gave me the option to try again or buy the full game. So I bought the full game and it still brings up the message saying that I need to either try again or buy the full game. I’ve already uninstalled and reinstalled the game twice, and the same message keeps coming up that the Free Weekend is no longer available. Here’s the full message that keeps showing up -

FREE WEEKEND
Greetings Warriors!
The For Honor FREE Weekend is not available at this time. Please check out ...

Read more

Originally Posted by BrackishMango79
I purchased rainbow six siege deluxe edition from the Ubisoft store it said I would get instant access to the game in the Uplay pc client. I go over to the client and check my games library and its not there. How do I access the game the money has also been taken out of my account also.

Hi there.

Just to double check a couple of things. First of all are you definitely signed in on the correct account the game was purchased on? I have checked your account you've contacted us on here and I can't see any other PC games on the account so I just wanted to double check this was the case. If it was definitely purchased on this account did you ... Read more

Originally Posted by rAshDecision_
I still have this issue ,i don't have discord installed or the mouse engine,i'm using a generic mouse that doesn't have a software to install.

Would you be able to test the game after a clean boot just to verify that it isn't another application causing this if possible please?

Originally Posted by Shidxro
Hello Team Ubisoft
This is a Report about a weird Bug that made me wonder, i was playing awhile Rainbow Six Siege and won a round after the Round i wanted to go on a next round suddenly a Error popped out it says:
"Rainbow Six Siege Server Connection error"
And i tried to restart my PC, restart my Wifi, restart the game etc but it didnt work. I looked how to fix the issue but idk how to fix it. I need some help about it cuz i wanna play the game again and yeah!

here is a proof :
...

Read more

Originally Posted by MrRobot_o
Thank You

No worries!

Originally Posted by Floof_Something
Will do. Thanks!

Not a problem. Cheers!

Originally Posted by Floof_Something
Hi Orion.

I've followed all the steps in the link you sent me. This includes setting SIP ALG to off, ensuring that my microphone is my default recording device and that it's working properly, disabling the ability of apps to take exclusive control of it, closing discord in case of conflicts and making sure that the listed ports weren't blocked by setting up port forwarding for those ports. I've also tried fiddling with my in-game voice settings (i.e. changing mic mode from push-to-talk to open and changing the push-to-talk keybind).

None of those steps fixed the issue. I've also verified that it happens even if I don't tab out.

I'll add that I doubt it's an issue with detecting my microphone because 1) as I said...

Read more

Originally Posted by FireBlaze1337
I had changed my password recently and had 2 Step Verification on. How they got the code from my email is still a mystery to me. But that doesn't really matter anymore since I am permanently banned from this game that I love.

I'm sorry to hear that. If you require further assistance with your Ubisoft Account please let me know.

Originally Posted by SkillSets
I already own the base game, but if I bought uplay+ and downloaded the Ultimate Edition of the game, will I keep the operators after the subscription ends?

Hey there.

If you're referring to operators that are included with the ultimate edition if your subscription for Uplay+ runs out you would lose access to these operators.

Originally Posted by FakeCarried
In ranked and only on wins, the game will not display the end game screen and send me straight to the menu without giving me the elo i had just won.
This clearly happens right as the game ends the mvp animation, as well as the game usually displays the sychronizing data message.
This is the 3rd game its happened to me, all wins
Games 1 and 2 were on monday october 12th around 8 or 9 central
Game 3 was around 10 or 10:30 central on wedbesday october 14th

Hey there. Thanks for the report.The synchronizing data issue is know to the development team and is currently under investigation.

Originally Posted by EMF_Bob_the_hob
I bought siege so I could start playing on pc but the other day It wouldn't work, They were only in the installed section and were gray, when I got in it said something about an activation code. Then Uplay didn't work on my computer. I fixed that but I tried to delete it and redownload it but then I realized that I couldn't and now I don't have siege and wasted my money could I get it back or a refund please. That would be great

Hey there.

It sounds like you were signed in on the wrong account, this would explain why the games were showing as installed in your library but greyed out because they can only be played from the account they ... Read more

Originally Posted by zer0_27
how would i fix this problem ?

Hey there.

I've just checked over your account and you should now have this unlocked.

Originally Posted by RememberNoBaka
12784972
12756312

Thanks.

Both cases have been escalated however one has now been closed as the other has had a note placed on it yesterday from a member of the Siege team so we'll be using this one as the priority case for this appeal. The case is 12756312. As a result of this note I expect you will be hearing back from the team shortly by email, I do apologise for the delay in getting back to you with an answer on this.

Originally Posted by YoungPappiii
Every time when I play the first faze my gameplay freezes for about 5 seconds and then it crashes.

Hey there.

I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are kno... Read more

Originally Posted by MrRobot_o
Ok here it goes : 12898546

Thanks. Unfortunately it will likely take a few days for the game team to get back to you on this case. I can assure you though it is in the right hands and they'll get back to you on this ASAP.

Originally Posted by MrRobot_o
Its been two days since I bought the 2670 pack
I waited for 40 hours and it didn’t show up so I contacted the ubisoft support I sent all the screenshots they asked the agent told me that he escalated my case to the game team and will contact me shortly
Its 12 hours since he said that
Does my problem have a solution?
Where is my credits ?
Will the game team actually help me ?

Hey there.

I'm sorry for the delay in getting back to you on your support case. Can you confirm the case number? I'll take a look into that for you.