Ubi-Orion

Originally Posted by CordzII
Hello there, i'm a brazilian player and since the day i bought R6 (April, 2020) i'm experiencing a higher latency that the usual in my region. The regular data center is south brazil, and the usual ping should be between 60 to 80, but i'm stick to 120+. I kinda got used to it, got on my mind that i would buy Exit lag or other route optimization program, but today the default data center was changed to US, and keeps alternating between east and west.

Hey there.

Have you tried ... Read more

Originally Posted by Anewbakedpotato
I logged on to Rainbow after the update and my server is stuck on Australian servers and I am supposed to use United states can someone help me change it

Hey there.

Can you try setting your data center manually by following the instructions here?

Originally Posted by AGupwhy7
Bummer! Thanks for taking the time to let me know however!

No problem! Sorry it wasn't good news on this occasion

Originally Posted by legenscarde
and also i done everything in the troubleshooting section. didnt helped...

I'm sorry to hear that. So we can discuss this in more detail with you and try to get to the bottom of exactly what is causing this issue in your case I'd recommend opening a support case with us. Once the case is open if I can ask you to attach to that case any images you can provide showing the port forwarding you've completed in your router settings.

You can reach us either through the ... Read more

Originally Posted by A10Sharkz
I've tried everything including reinstalling the game and nothing, ops wont load and every time I spawn i'm stuck under the map, I Just wanna play the game.

Hey there.

Can I ask you to attempt every step suggested here please first of all? If the issue persists after doing so please let me... Read more

Originally Posted by flacidtachankal
When I try to activate 2fa for my account it says that i need to use my mobile phone number. But I am using my mobile phone number. (I use republic wireless(.

Hey there.

Are you trying to activate 2FA on a different account? It is showing as active on this account you've posted from.

Originally Posted by PezhIiI-Ns
Hi there I recently got baned and I'm not cheater so plz give it back to me tnx

Hey there.

We can certainly look into this for you but we cannot discuss bans on our forums. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts... Read more

Originally Posted by Utah.Ranger
Hello there Ubi-Milky
Sorry for late reply.

I have been getting the disconnecting glitch since the start of operation shadow legacy, however I had only just reinstalled the game after the new seasons release. but I have never before experienced this glitch.

There is never an error code before or after it disconnects, just a loading screen back to menu. It will play the leaving squad sound if I am in a squad though.

I have tried the connectivity troubleshooting but it hasn't seemed to fix it. The glitch has become a little less frequent though.


Thanks for the help, If you have any more suggestions they would be greatly appreciated....

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Originally Posted by Piulita09
Hello?Can you help me?

Yep. I've now added the game back to your Uplay library and cancelled the refund request.

Originally Posted by Piulita09
Thank you . I wish you luck in love!

No worries!

Originally Posted by tachahnka
I logged on siege a few days ago to find a big red cross saying that I have been banned for cheating. I've been playing the game for over 4 years, never cheated and never once been banned or even warned. My friend told me that maybe I could have been playing with a cheater yet the friends that I were playing with haven't been banned although we were playing with the exact same people. I'm pretty sure you can't get permanently banned for cheating if you add someone from a match you played then play with them for a couple of games and then it turns out that they were cheating, right? I've tried emailing support and all they say is that my account was found with multiple cheating offences or whatever yet whenever I ask if another IP was logged playing s...

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Originally Posted by iTrainBears123
Im having the same problem. im trying to just be in a lobby by myself happens every time.

Hey there

This has been forwarded to the relevant team and is under investigation. In the meantime you can try the following troubleshooting steps

Originally Posted by Jballz13921
Any update?

Hey there.

Can I ask you to attempt the final 2 steps suggested at this link please? If this doesn't work please try a clean installation of the game and if you're still experiencing issues I'd recommend reaching out to PSN support to ensure you're not experiencing a licensing issue. ...

Originally Posted by legenscarde
ok, so i had a pretty ****ty internet connection were i could play siege with a 110-160ms ping. And also, i would get disconnected or cant get in the game, but that doesnt happen often. now i changed to a 200mb/s 5G connection but with it i cant even get in the game! it says i have a 50-80 ping but about 95% of the time when i log in i get a error saying that the r6s servers are unreachable. the other 5% is that i can get into the start menu but then when i am in a matchmaking it says, leaving squad and eventually i get disconnected, even though my ingame overlay from Overwolf told me i am already in a match. This is frustating. btw i am currently in china, but i dont thing thats the main problem. pls Ubi, FIX IT!...

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Originally Posted by Sephirionae
Hello, I bought this game 2 years ago and I tried launching the game again recently and it popped up on the uplay launcher that there was a problem authenticating the ownership of the game, after searching google and uplay support site it took me here and told me to contact customer support, providing you guys with proof of purchase and ownership of the game.

I have attached a screenshot of proof of purchase on steam, however when i go to locate the ownership file in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership. I have record of purchase of this game ples send help sadface.

\(->^-^<-)/ Luke

Hey there.
... Read more

Originally Posted by B4ttle5heep
Why do you allow players level 30+ to play in The Newcomer ? Every game I was in, our team got wiped clean by players 30 and 40+ level. It doesn't make any sense.

I'm sorry to hear that. I'll pass your feedback on to the team regarding this.

Originally Posted by Bani.Dup
When he starts playing rainbow he only plays in the Us server, but he's from South America

Thanks for the translation but this is a very old thread here you've replied to here. The last post was January.

Originally Posted by Fr3nchi32
When ever I load R6 it always says "User profile loading failed" I have tried tutorials and the support ticket you created (https://support.ubisoft.com/en-GB/Fa...Six-Siege-R6S/) but still I have no luck. This problem has been happening for 2-3 days now and I stopped playing hoping and update would fix it. Not sure what to do you th...

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Originally Posted by Border-Swimmer
I Got Banned for No Reason
The pop up says i got banned for cheating multiple times, but I've never cheated before.
I'm level 31 so this means I've never played ranked. I also bought the ultimate version of R6 so it cost a good amount of money and I personally don't think 41 hours is worth the $50 (includes tax and it was on sale 55% off). When I was banned i was in a custom match with some gold 3 dude and it was 2-1 (i had the lead) and middle of the round i got the pop up of the ban I was so confused that i alt f4ed out the game hoping it was a mistake. But i've opened the game multiple times since then and it still says that i'm perma banned I have clips of the match too but there only 30 second clips so idk if it would help but i ...

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Originally Posted by t_m_d.tt
Funnily enough, I get the same issue but I only use one-monitor. I have a super-wide Samsung Monitor, which used to be filled out - now, when I join a game it fills the whole screen for about a second, and then restricts the aspect ratio again. If I'm spectating though, then sometimes it'll be full-screen again. Never if I die and watch the cams though, it seems only when I'm controlling something it's restricted. It's weird.

Hey there.

This issue with the aspect ratio on super-wide monitors is known to the development team and is currently under investigation. I do apologise for any inconvenience caused whilst we're looking into this. ... Read more