Ubi-Orion

Originally Posted by DpressedSoul
Game crashes have been so frequent after the new update. Have a case filed to help me with my 24 hour ban but no chat support response. Ref no:12756917 help if you can really annoyed with the game.
[IMG]file:///C:/Users/ACER/Desktop/359550_screenshots_20200921172448_1.jpg[/IMG]

Hey there.

Unfortunately temporary sanctions so cannot be lifted due to technical limitations I'm afraid though if you're being disconnected without warning then we will obviously endeavor to resolve this for you as quickly as possible. Can I first of all ask you to attempt every step suggested ... Read more

Originally Posted by Dauood1
Hi,

Start off with pc specs: 16gb DDR4 RAM, GTX1060 6GB, AMD Ryzen 7 3700x, game is on SSD.

So before I was getting a solid 100 FPS av. At 1440p lowish settings. Now everytime I play a game every 2-3 seconds I have a huge stutter, in which I can't move at all the whole game freezes for a second then it goes back to normal and the cycle repeats. When it is not freezing I am getting the same frames as before but the stutters make the game impossible to play, which is really annoying because I wanted to spend more time playing ranked games ping is fine at around 30 constantly

Thin...

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Originally Posted by ShaIItear
Bump?

Hey there.

I'm sorry for the delay in getting back to you. Do you have another mouse you're able to test with to see if it is a specific mouse/driver related issue?

Originally Posted by FinkaMyAsh12
Today I also spent finding a ranked match for 7 min and I even went for 15 min and still didn't find a match spent a whole hour and still couldn't find a ranked

Hey there.

I'm sorry to hear that. Has this issue persisted after this?

Originally Posted by Dauood1
I'll try this tommorow, I'll let you know how it goes.

No worries. Thanks!

Originally Posted by Refaath
Hi I just won a ranked game, waited til the end to see the final match report and during it, Siege was "Synchronising".

I got no MMR from it and the match isn't appearing on R6 tracker.

Any help?

Hey there.

Can you recall as accurately as possible when you completed this match? I can look this up for you in your match history to see if I can find the match in question.

Originally Posted by Refaath
Hey,

The match was today around 16:30 BST.
It was the third match I played today but I can't even see it in r6tracker.

The two prior matches I can see accurately. First is a loss resulting in -77 MMR and the second being a cancelled match there no MMR change.

Hope these details help.

Hey there.

I've checked this account you've contacted us on and it doesn't appear as though it's been played on for some time so I suspect you're playing on a different Ubisoft account. Can you confirm your PSN ID or Xbox Gamertag please?

Originally Posted by ClammierAlmond1
Hey - adding this here as it’s relevant for console only, but a query. With so much content being available within Siege (battle pass and R6 Share), is there a plan for cross progression when upgrading from current Gen Consoles to Next Gen Console? IE If I purchase the R6 Share packs, will they be available on my account when I upgrade from Xbox One to Xbox Series S? Thanks!

Hey there.

All of your progression and in-game content will carry over to next gen. You can read more about this ... Read more

Originally Posted by SurvivalGuides
I also haven’t had the challenge unlock even after completing it. Proof: https://game-rainbow6.ubi.com/en-us/...83b2/terrohunt

Originally Posted by Drewski8675309
...

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Originally Posted by a2bros18
I purchased Rainbow Six Siege Deluxe Edition on the Epic Games Store downloaded Siege Launched it and Uplay asks for an activation key that I didnt get through e-mail but is supposed to be with the game but ubisoft doesnt let me play. Please tell me in which file is the activation key supposed to be to know if the key is missing or Uplay doesnt recognise it.

PLEASE!

Hey there.

You shouldn't require a key to launch, the game binds to your Ubisoft account after activation. Can I ask you to try the steps suggested ... Read more

Originally Posted by a2bros18
I purchased Rainbow Six Siege Deluxe Edition on the Epic Games Store downloaded Siege Launched it and Uplay asks for an activation key that I didnt get through e-mail but is supposed to be with the game but ubisoft doesnt let me play. Please tell me in which file is the activation key supposed to be to know if the key is missing or Uplay doesnt recognise it.

PLEASE!

Hey there.

You shouldn't require a key to launch, the game binds to your Ubisoft account after activation. I can see that your Epic account is linked and it does appear to be activated in your library. Have you installed and launched the game from the Epic launcher and n... Read more

Originally Posted by xcv_de2-1
Im experiencing random crashes ever since the start of Y5S1

This happens in the default launcher and in vulkan and when using Maxed setting all the way down to Low

Costing me abandon penalties in ranked.

I've verified game files multiple times done a full reinstall nothing seems to be fixing it.

Specs Below

Intel Core i9-7900X CPU @ 3.30GHz
DDR4 Corsair Vengeance 16 GB
NVIDIA RTX 2080
Seagate 2TB FireCuda 520 Performance Internal SSD PCIe Gen4 x4 NVMe

Hey there.

I'm sorry to hear you're having issues with crashes at the moment.

The first thing I would suggest is ... Read more

Originally Posted by Clickbeetle
Also have the same problem with this 2 achievements:

Those should now... Read more

Originally Posted by BabyWolf----
I bought the battlepass but on the first week it showed me shotgun community challenge Coming soon, the. The next week it got changed to drone destroy community challenge Coming soon, So where did the previous one go and where will this one go.

Hey there.

This issue is known to the development team and is currently under investigation. Thanks for flagging this with us.

Originally Posted by emoric2020
Hello, I have just bought Anno 1800 in the Epic Game store.

I have installed the game and already downloaded the update (it was about 7 GB).

Now... everytime I try to start the game in the EpicGame Launcher the following error message appears:

" Anno 1800.exe - System error

The Code Execution cannot proceed because mfreadwrite.dll was not found, Reinstalling the programm my fix this problem."

I already reinstalled the programm but the same error do still appears.

My computer system configuration are:

Windows 10 64-bit
Intel Core i7 8700K CPU
3,7 GhZ
16GB RAM
NVidea Gforce RTX 2070

Thank you in advance for all your kind help

...

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Originally Posted by Mando2412
I am doing my daily challenges in game and am completing the challenge and not receiving any renown from it it pops up at the end of a match and has a red +0 renown from challenges

Hey there.

The team are actively investigating this issue as we speak but I can confirm that this is a visual bug only, you will still earn the renown from the challenges.

Originally Posted by arbuz244
Witam. Mam problem w grze rainbow six siege. Mam ustawiony region USA a mieszkam w Polsce i powinienem mieć Europa Zachód. Jak to rozwiązać?

Hey there.

Unfortunately we're not able to offer Polish language support from this forum. If you're able to translate to English I'd be happy to assist you here. Alternatively if you open a support case from ... Read more

Originally Posted by Beerslurper
Hi, i just won a ranked game 3-0 by surrender on oregon. I received no mmr for this win. Is there anyway for me to get this sorted

Hey there.

Usually this is a visual display bug only but I can certainly look into that for you by checking your match history. Can you recall as accurately as possible when you played this game?

Originally Posted by cOoKeD.Jared
So I try to open Siege on steam but when the tab is open it just flickers black and white and I'm tabbed out. I can click back onto the siege tab but it just flickers and tabs me out again. If this has to do with Windows 7 then please let me know because that's what I'm currently using.

GPU - Radeon (TM) RX 480 Graphics - Primary/Discrete
CPU Intel(R) Core(TM) i5-4460 CPU 3.20GHz 4 Cores
8GB RAM

Hey there.

I'm sorry to hear that. Can I first of all ask you to attempt every step suggested ... Read more

Originally Posted by Soap.SAM
I don't know if anyone has experienced this, but me and a couple friends (who meet the recommended requirements to run the game) are having issues playing without frame rate stuttering or the game just crashing.

If it was just me experiencing this, i'd brush it off as my error, but a bunch of my friends agree with me.

Graphics settings are all on low, pc is up to date, in shirt, i've trued literally everything to fix this, and nothing seems to work.

I used to run on 60-70 fps, and that's dropped to about 30-40. When i see an enemy, or there is an explosion, i get 3 fps and loading takes forever for some reason.

Siege is about the only gane i play, and i'm getting sick of these issues that were never there, t...

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