Ubi-Perseids

Hey everyone! Welcome to Discussions!

Very sorry to hear that you are both getting stuck at 9% and are unable to access your games.

@Uzzikied If you haven't yet, would you mind going through these troubleshooting steps and ...

Hey there, @justinabb1995! Welcome to Discussions!

Hmm, that's a strange issue. Sorry that you're not able to promote the recruit correctly. I would suggest running through these troubleshooting steps to see if they help resolve this issue. If you're still unable to promote the recruit, would you mind getting us an image showing the option you see when trying to promote in the clan?

Thanks!

@sarsante Hello! Welcome to Discussions.

Sorry to see that you ran into this bug where you were falling through the map. Are you able to recreate this if you return to the same spot? Also, do you know which area of the map this occurred in?

@r0gmaster Hello, and welcome to Discussions!

Thanks for getting this issue reported to us, and for providing that image. Would you mind also recording a video of this issue occurring in your game? Once you have that video, you can upload it to a website like YouTube and share the link here. The video will help me take a closer look into what you're describing, and it's also helpful to be able to pass it along to the dev team.

Thanks in advance!

@desrocchi Hey there! Thanks for providing images of this issue! I reported this to the team and included your information as well as @Nevvyn's info as well. When I hear back or ...

Hey everyone! I can confirm that the team is aware of this issue and they are expecting to get it fixed soon. I don't have an ETA for the fix yet, but keep an eye on the patch notes that get posted in the News & Announcements forum. Thank you!

@ttvloneghost58 Hello, and welcome to Discussions!

Sorry that your game is freezing and preventing you from being able to play. Please go through our troubleshooting guide here to help with this, and be sure to verify your game files. If the game continues to freeze, please let me know.

@MisterFibble Thanks for the update, but sorry to hear that you are still having trouble with this. The crashing issue is something the team is aware of and investigating. As for being logged into Australia servers, were you able to go through the troubleshooting steps I had linked previously?

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Hey there, @darkimperialxi! Welcome to Discussions!

Sorry that you have run into this issue with the Season Pass rewards. Just to check, are you only missing the Level 56 rewards, or are you missing multiple? If you are missing more, please provide a list of all the rewards that are missing.

Also, were you able to check your mailbox/stash/apparel caches to see if any of the rewards were available there?

I would also suggest that you try to verify your game files and see if that helps resolve this issue.

Pleas...

@harviespecter Hey there, Welcome to Discussions!

Just letting you know that you are posting in our English-speaking forum for the game. If would like help from Ubisoft Support, please use a translator to post your question in English, and we can then assist you further.

You can also create a support ticket and receive help in your preferred language instead.

Thank you!

@vull2808 Hello, and Welcome to Discussions!

Sorry to hear that your character has gone missing! Please note if your character was a hardcore character, we are unable to restore these. Also, deleted characters are only stored for 30 days after deletion. After that, they are wiped from the servers and are not recoverable.

If your character was not hardcore/deleted 30 days ago, you will need to create a ticket so that our team can help look ...

@crash-todesktop Hello! Thanks for reaching out about these visual issues, and for providing images and that gif for us. These are issues that the team is already aware of and currently looking into. I've gone ahead and shared your report with them to help with their investigation. Please keep an eye out on the ...

@kevoroid Hi! The team is reporting that this issue is no longer present after TU15. They were able to collect all of the SHD caches located in the Two Bridges area. I would return to the area if you haven't yet, and see if you are able to collect all of the caches. If you are still unable to, please record a video showing that you opened all the caches but are still missing 4/5 so we can pass it along to the team. Thank you!

@infernalyan Hello! This is an issue we are aware of and have reported to the team, but sadly we do not have any updates to share yet. Please keep an eye on the News & Announcements forum as updates will be posted there. Thank you!

@anathemamort Hello! Thanks for confirming which update these videos were recorded on and that you are still seeing these issues with the current live build/client. I've gone ahead and reported this issue, and shared this information with the dev team. We should be able to get some clarification on whether this is a bug or working as intended! Once I hear back or have any updates from the team, I will share them within this thread. Also, any future updates will be published within the News & Announcements forum so please keep an eye out.

Hi there, @angry_gekko! Welcome to Discussions!

I'm sorry that you have not been able to locate the mask reward yet. Have you checked your mailbox and/or stash yet? It could be located there. If you still don't see the mask in your game, I'd suggest trying to verify your game files to see if that helps. Also, if it is still missing, please get us a screenshot of the reward showing as unlocked and your inventory showing it is not available. Thank you!

Please let me know how it goes!

@j0llyr0ger75 Got it, thank you! One last thing I would like you to get for me, if you wouldn't mind, is a screenshot showing what version of the game you are currently playing.

Hello @lexx67x! Sorry that your achievements aren't unlocking retroactively. There are a few steps that I'd like you to try. To start, please try these troubleshooting steps first. After that, go through ...

Hello! Welcome to Discussions!

I'm sorry that you are having trouble accessing your game and that you are being prompted to enter another activation key/code. You shouldn't need to enter a different key/code so please do not purchase the game again! We can get this figured out.

So that I can help look into this more on my end, could you let me know if you purchased the game from Steam, Epic, or Ubisoft Connect? Also, do you happen to be launching the game through Geforce Now?