Ubi-Perseids

@manicbarrage Hello! Welcome to Discussions!

I'm sorry that you are running into this issue playing through the Tidal Basin area. Would you be able to provide a video showing that the cannister clips into the doors? In your video, please show the main menu as well so that we can see the location of where you are in-game (and this will make it easier for the team to try to reproduce on their end). Once you have the video, please upload it to YouTube as Public or Unlisted and share the link here. Thanks in advance!

@V1rtualzZ Hey! Thanks for letting us know that it isn't only occurring with the hotzone backpack. Would you be able to provide a video like @Ubi-Akatsirin requested above? Once you have the video, please upload it to a website like YouTube as Public or Unlisted and share the link with us here. We'll be able to take a closer look into what could be going...

@Baran217 Hello! Welcome to Discussions!

I'm sorry that you are having issues with the game crashing on your PC. This is a known issue the team is aware of and they're continuing to investigate. I apologize for the inconvenience caused though and understand how frustrating this can be. In the meantime, you can try the steps in our PC troubleshooting guide here. T...

@guest-MsLYtpfR Hello! Welcome to Discussions!

I'm sorry that you're seeing this error code when trying to play the game! Hopefully, we can get this resolved so you can get back to playing. As far as I know, you need an internet connection and can't play the game offline so I'm a little confused what you mean by the game takes you online and you used to be able to play on your own? If you can explain this a bit more for me, I can help look into this issue further.

In the meantime, I would suggest going through the troubleshooting steps in our guide ...

@S3lll Awesome! Thanks for letting us know that the latest driver fixed this issue for you.

@sweetporkbun Hello! Welcome to Discussions!

Very strange issue, and sorry that this is happening when you try to view your inventory! Does this occur in specific parts of the map, or anytime you view the inventory? So that I can take a closer look into this issue, would you be able to record a video of this happening? In the video, please be sure to show the main menu briefly so we can see the coordinates of your location in-game. Then please show the issue when viewing your inventory, and also how the character is transferred to the orange grid area. Once you have t...

@Mikken Hey! I'm sorry to hear that you were also experiencing crashes, but it's good that you're not longer having this issue. If you do encounter the crashes again, please don't hesitate to check the Pinned post for updates or the Trello board here: (...

@DaniV65 Hi there! Welcome to Discussions!

Thanks for reaching out and letting us know about this issue. Thanks also for including the helpful video! If you could please go through the steps in our FAQ here. Once you've done that, please come back and let me know if you saw any changes or if the car skins are still not loading correctly for you. Thank you!

@FASTFRANK1952 Hey there! Welcome to Discussions!

I'm sorry that you purchased the club access but did not have access to it in the game. So that we can help look into this further, please open a support ticket and include an image of the current access you have in-game. We can help look into the issue of being charged twice, and also why you aren't able to access the club games. Thanks!

@DefTM Hey! Welcome to Discussions!

I'm so sorry to hear that you're unable to join these servers and are getting this error message. To start with, if you haven't yet, please go through the troubleshooting steps in our connectivity guide here. These steps help make sure there aren't any other issues that could be interfering with the connection to the game. If y...

@Sbeveda Hey! Welcome to Discussions!

I'm so sorry to hear that you're having trouble finishing the previous campaigns with the new physics. I'm not sure if it's possible to play with old physics, but this is definitely something we can pass along to the dev team for them to consider. Before we do that though, would it be possible to provide a video showing the difficulty with the new physics? Having a video to pass along is always helpful when reporting issues to the team. Once you have the video, please upload it to a website like YouTube as Public/Unlisted. You can then...

@Hennesey_Sailor Thanks for updating us! I'm glad you're enjoying the game so far, but hopefully, we can get this figured out so that you can play online as well. If you haven't yet, please also give the steps in our FAQ here a try as well. These steps will help ensure you have an optimal connection to the game's servers. If you continue to have this issue after trying th...

@XertroV Hey there! Welcome to Discussions!

Thank you for sharing this image and video with us. I appreciate it! This issue is still under investigation by the team, but please keep an eye on the News & Announcements forum for any future updates via the patch notes. Thanks!

@prohjort Hey there! I'm sorry to hear that you're also experiencing this issue still and that the steps you've tried have not helped yet. Since it sounds like you've already completed the steps in this FAQ, if you haven't yet, please go ahead and open a ...

@Denniss Hey! Thanks so much for bringing this issue to our attention. I apologize for any inconvenience this has caused you! Does this happen every time the attack phase for CoTD ends? Or is it only some of the time? Would you be able to provide a video showing this so we can take a closer look? Please upload the video to YouTube as Public or Unlisted and share the link with us here. Thank you!

@bigm0nkey89 Hey! Welcome to Discussions!

I'm sorry that your game is getting stuck and not loading up properly. To start with, please verify your game files if you haven’t yet. This will help check if any files have become corrupted during the installation/download of the game, and caused the game to not launch properly. Next, go ahead and run through the steps in our guide ...

@Holodaryn Hey! Thanks for the update. If the VPN is only being used for Chrome, then it shouldn't be causing any issues with the game. You can disable it anyway just to test it out though. If you still have any issues after contacting your ISP or creating a support ticket, pleas...

@Been_Chillin Hey! Welcome to Discussions!

I'm sorry that you're having issues with the FPS in the game. Please be sure to go through all of the steps in our troubleshooting guide here. If the issue persists, I would suggest you go ahead and ...

@Zagathorr Hello! Thanks for the update! I'm glad that you were able to finish the puzzle but sorry that the door still hasn't opened for you. A video will be helpful for us to take a closer look into what is going on and see how we can help get this figured out. Note that if you upload the video to YouTube, please be sure to upload it as Public or Unlisted so we are able to view the video. Thanks in advance!

@hyper-sniper Hey there! I'm sorry to hear that you also experienced this issue. Would you be able to provide an image like @Ubi-SleepyGoat described above? An image...