Ubi-Perseids

@nowayy Hey there! Thanks for posting about this and bringing this to our attention. I can see why this would be frustrating and I'm sorry! So that we can inspect this more closely, would you be able to provide any screenshots or even a video clip from your gameplay showing this? If you decide to record a video, please upload it to a website like YouTube (Google Drive works too) and share the link with us here. Be sure to make the video public or unlisted so that we are able to watch it.

Thank you!

@Synchronos357 @Wrzosek_ Hello! Thanks for providing this information and extra clarification for us. Hopefully, it helps clear up any confusion for other players if they c...

@Jericho2012 Hello! Welcome to Discussions!

I'm sorry that you are having this issue with the item not appearing. If you verify your game files, does this help fix the issue at all? Would you be able to provide us with an image showing this issue so we can take a closer look? Thank you!

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@nowayy @Asterix201252 Hey! I'm sorry that you two are having this issue with the mail on Airships only delivering the entire load to one island. I'm not sure if this is work...

@nowayy Hey! Thanks for letting us know about this issue. Would you be able to provide a video showing this so we can take a closer look? We'd also be able to pass the video along to the dev team so they can investigate this further. Once you have the video clip, please upload it to a website like YouTube or Google Drive (Twitter works too!) and share the link with us here.

Thanks in advance!

@elpha Hello! Welcome to Discussions!

I'm so sorry to see that your game is crashing and also messed up your save game. To help with this issue, I recommend going through all of the steps in our PC troubleshooting guide ...

@blendmode Hey there! From the way this pop-up displays, it looks to me like the Tourists should be counting towards the Island Average. Could you let me know if this is the first time you came across this issue? If you have other islands, are you able to check and see if this happens with those as well?

Please let me know. Thank you!

@Xsnumas Hey there! Welcome to Discussions!

Apologies that your game is crashing! It must be frustrating to only be able to play an hour at a time, so I definitely want to help get this looked into. Hopefully, we get this figured out so you can enjoy the game again.

To start with, please try the troubleshooting steps ...

@motayba Hey there! Welcome to Discussions!

I'm sorry that you were having trouble getting the game to run properly on your internal HDD. I'm glad that moving it over to an SSD seems to have helped fix this issue though. I took a look at the minimum specs required for the game and did ...

@Blackroofy @PeterCrowe Hey there! Thanks for getting your cases submitted. I apologize that we haven't been able to respond yet. We're experiencing a high volume of contact...

@ejvandekaa Hey there! I went ahead and responded to your posts about this issue on the thread here, as you had provided some more info/updates there.

@ejvandekaa Hello! Welcome to Discussions!

I'm sorry that you are getting the error "Failed to synchronize cloud saves" and also that some of your legendary items are not being carried over. To help with the error message, please try following the steps in our guide here. Also, would you be able to provide a video showing that the items are not appearing as they should? Once you have the video, please upload it to a website like YouTube or Google Drive, and share the link here. Thank you!

Just an update that I've gone ahead and merged these two threads into one since everyone was experiencing the same issue with the Building Skin blocking part of the menu/UI. I've gone ahead and reported this to the team. Once we hear back or have any updates to provide, we'll be sure to let everyone know here. Thank you!

@AlpineKitty @Bella_Amor Hey everybody! Welcome to Discussions!

I'm sorry that you're both having this issue and aren't able to enable Regional Mail due to the Bui...

@mofezs Hello! Welcome to Discussions!

I'm so sorry to hear that you and your friend are also having this same issue. Thank you for sending the email in! We appreciate your help as we continue to investigate this. Once we have any updates to share, we'll be sure to update this thread and let everyone know. Thanks again!

@Ash47ak Hey there! Welcome to Discussions!

I'm sorry that you are not seeing the game available after making your purchase! Please note that it may take up to 24 hours for the game to show up on your account. Also, I would suggest double checking your confirmation email for the product that you purchased as it's possible a DLC or Season Pass was purchased, but not the full game. However, if you have any questions please reach out to our team here and we'll be happy to look into this further with you.

Thank you!

@knochenman Hey there! Welcome to Discussions!

I'm sorry that you are having trouble locating an artifact. Hopefully, the suggestions posted by ...

@Drakenio Hello! Welcome to discussions!

Please note that this is an English language forum, and we aren't able to assist in other languages. Here is a link to our French language forums, if you'd prefer to post there instead. You can also create a support case on our website to receive help in your preferred language. You can create a case ...

@LeTaurion Hey there! Welcome to Discussions!

I'm sorry that you're unable to find the key to the chest. It does look like the key is supposed to drop off one of the guards. One player who had this issue mentioned they had run away during the fight and forgot to grab the loot, so when they went back they were able to find it. Would you be able to record a video showing that you aren't able to locate the key after killing all of the enemies in the area? Please upload your video to YouTube or Google Drive and share the link with us here. Thank you!

@NightWish36 Sorry that those steps didn't help! We aren't able to delete your cloud saves on our end, but you should be able to delete cloud saves in your game, or disable cloud sync in the Ubisoft Connect launcher. May I ask why you're wanting to delete your cl...