Ubi-Raziel

Ubi-Raziel



10 Nov

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Arel.
Ok thank you, I hope it gets fixed soon.
You are most welcome I can see the investigation is well under way, so hopefully this will all be behind us soon.

I hope you have a great week!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Zalg-
13112245 I went through live chat today and they weren't able to help as expected but they said they escalated it so im hopeful but it's been an issue for while
Hello!

That's great news, the next team will look more deeply into this issue for you and find you a solution.

Considering you are being supported fully and I can see it actively being worked on today, let's keep all future discussions in your support ticket for the time being.

Thank you!

Note: I have moved your thread to the PC sub forum.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Polatlas.-
It was first time to happened that and all the 10 players left from game and we losed our mmr,how we can suppose to lose that mmrs.It was my Plat 1 ranked match and i losed that cuz of your servers and game cant even let me to reconnect even i got internet,no offense but that is ridiculous
Hello! I'm very sorry this happened to you, it is difficult to determine how this happened.

We will continue to monitor R6S connectivity and any other reports of this issue, however I'm sorry to say we are unable to restore any lost MMR.

Thank you for your time.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by BARAFURRYPORN
I play siege on the PC and recently fixed the profile loading failed issue using a lengthy process, but I can't seem to play well since my old setting is quite a niche and specific.
Hello!

The error you experienced was due to a corrupt profile, and it causes Loadouts, Situations and in-game settings to be reset. I'm sorry to say there is no way to roll back to those settings, they would need to be manually adjusted once more.

All the best!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by IlIlIlIlIIl.-
Ever since the shadow legacy update, I've noticed that my sights were off a little and were smaller and blurry. I've been doing some research and I just can't find a solution nor a person that has opened up about a topic like this.

I play on 1366x768
Hello! I can try to look into this for you, perhaps a change was made.

One thing I would like to state is that 1366 x 768 is only just enough to be considered HD so perhaps it only affects that resolution.

Would it be possible to provide screenshots of what you see please? If you also have images or a video of what it was like previously at that resolution, it would be ... Read more
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by mejmejss
Hi, i recently bought Six Siege through a code, and i didnt recieve the Test Servers could you please help me ?
That should be all sorted now you will now see it in your Ubisoft Connect library!

Originally Posted by ZOYAMBI
@Ubi-Orion thanks a lot ! Longue vie à Ubi <3...
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    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

We have locked our Player Support section and moved this thread to the PC section, to make it easier to support our players. This thread seems to be PC players by majority.

I'm sorry to say we don't have any further updates on this issue at this time. The moment we know, we will come back to you.
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

The majority of questions appear to be related to the Xbox Game Pass, so I have merged you all into this thread.

To Y1 and Y2 operators cannot be shared from the Xbox Game Pass, and all content needs to be installed: https://support.ubi.com/faqs/26438/

Let me know if you have any questions!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello everyone!

I don't have any further updates on the issue at this time. I just wanted to inform you that I have moved this from our general Player Support section and in to our PC sub forum.

This may affect other platforms too.

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Doc_51
i also purchased the deluxe edition on steam; during a sale and only have year 2 operators unlocked.

additionally i am unable to purchase packs or any type of currency; due to it not being accessible at the time.

Used to have multiple elite skins on pd4 but recently moved to PC. i understand id need to re buy everything, but i cant....
Hello!

Any missing operators are usually best discussed in a support ticket. Please contact us using one of the following support options -

Email Support / Live Chat: ... Read more
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Stinger_a1
While TG has given me the sync data every single day since early Oct. Two days ago I was grouped with a buddy while playing the Halloween Event, at the end of the match after the ending of cut scene we both got the spinning circle in bottom left corner with you are now joining an on going match, which then turned into the syncing data message and neither of us received any reward. Last week while playing the event solo I got just the syncing data message and no reward. Two weeks ago while in a group in casual we were getting occasional syncing data message but after a few seconds it would resolve and give us all reward. Another thing noticed every single match almost all ten people load in slow with one or two on each side always hanging up for a lo...
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by MrDiny
I have been attempting to play rainbow but every time I log in I have am abandon sanction. I have changed my password multiple times incase it was someone else playing, but I still have been banned for ten, twelve, and six hours after each one ended . I haven't played anything, neither unranked or ranked, and it says I have a penalty for leaving a match.
Hey! Apologies for not seeing your post earlier.

It is currently difficult ti determine why you are facing this issue.

Do you see the abandonment sanction immediately when launching the game, or does it appear after playing?

Does the abandonment sanction ever end, or does ... Read more
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by Portablebox219
I recently downloaded the deluxe and ultimate edition due to getting game pass, however I have not received the operator dlcs. I cannot find any fix for this anywhere and this is my last resort. I have uninstalled and reinstalled the add ons, and I am not game sharing, nor am I sharing game pass. Why can’t I get the operators if it claims I have the add ons??
Hey! I'm sorry to read your content is missing.

You have already answered the 2 questions I was going to ask you. Can you add images to this thread showing the installed DLC and missing operators please?

Thank you!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by CapConscious
The 'Please Wait... Synchronizing Data' error occurs across all three platforms, it's not specifically a PC issue and I've seen dozens of console reports.
This issue literally is affecting thousands of players, and even some Ubisoft employees for over a month now with no information.
There is nothing the player can do, it's issue is entirely due to Ubisoft servers, seemingly related to connection.
I understand this issue does not only affect PC players. Our general Player Support section has been locked, so future threads are created with a platform in mind. We will also be directing console players to this thread.


...
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by RobAteYaCorn
I been trying to play on the tts for a while because the new operator just released on there but for some reason siege thinks im using a controller, while i only have my mouse, keyboard microphone, and monitor connected to the pc, it also worked before the update rolled out, and on the menu it detects my keyboard as it normally should, its just ingame where the problem appears, i can move the screen with the mouse but nothing else.
The game is literally unplayable due to this issue, anyone got a fix for it?

sorry for the bad english
Hey, sorry to read you're facing this unusual issue.

I would like to ask some questions, so... Read more
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by RobAteYaCorn
No, i dont have any emulators on my computer, nor controller emuladors, already tried verifying the files a few times and im going to trying closing every single thing open and hope to see if that works
Perfect, let's give that a try.

This definitely doesn't appear to be a known issue, so this is likely a conflict with another software.

08 Nov

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Hello again CybesEXE,

Our team looked into this and they determined this is not a defect. Due to some very tall buildings in that area, it's normal for you to break away from your pod so early.

Enjoy your day!

05 Nov

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by milanasok
Hello.
When installing the game, the Battle Eye program was installed as well.
The same program is used in the games: Rainbow six siege, Ghost recon breakpoint.
We play on the same computer together using the magic program Aster - https://www.ibik.ru/
This program makes from one computer two, two windows accounts, each user logs on to his monitor, each has his own sound, keyboard, mouse and gamepad, while the...
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01 Nov

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by nightwings_1989
I have try to preorder Assassin Creed Valhalla, and the paymnet was showing as failing, and then i decided again and also same result. Now out of curiosity i went on my bank acount and show that the paiment was made twice but i did not get nothing. I have try to preorder the Ultimate addition. Now due to this missfortune please cancel the pending that is twice of £91.99 and refund the money. If you need like any other information please contact me and will provide it.

I got an asnwer from Ubi-Slam @ Ubisoft Support:

"I understand that you have tried pre-ordering Assassin's Creed Valhalla, but your payments are showing as failing, yet you were charged for your attempts.

Unfortunately, the system...
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    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by MonkeyDav
So i installed the game and went straight to settings and put it in borderless mode and after i did that everything keeps on turning off and on. I uninstalled the game twice and that didn't help. Also, everything freezes like all my monitors and everything freezes then unfreeze.
Hey!

You appear to be facing multiple issues at the same time there, it's difficult to point this to one thing.

It may be best for us to support you via a support ticket, so we can review your system files. Before we move there however, let's do what we can on the forums!

- When did you install the game and start experiencing this issue?
... Read more