Ubi-Raziel

Hello!

I'm very sorry your order was refunded. Please note this would never happen without good reason, and you will have been emailed an explanation.

I can see a support agent responded to your support case on 29th October. This is a private account-related discussion, so it's best we keep all future communication in your support case.

Enjoy your day!

Hey!

First of all, happy belated birthday! I know 2020 hasn't been the most entertaining but it sounds like you have some great friends, and I really hope you enjoy the game

We may be able to transfer the game, it can be done under certain circumstances. I recommend contacting our support directly and they will look into that for you. Here you go -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: ... Read more

Originally Posted by Iron1386
How? I Can't even get a hold of them to even ask in live chat. Do they have an email to message or something?

Hey, sorry for the delay!

This would be considered a duplicate purchase so a refund should certainly be possible. If you're having difficulty getting through to us on Live Chat, please contact us via social media -

Twitter: ... Read more

Hello!

As you say, preload dates will be announced closer to the launch date

I'll not delete the thread as I think other player will find value in this, if they have the same question.

Enjoy your day!

Originally Posted by tadalafellas13
Alguém pode me ajudar a obter uma chave de teste do game??

Hey! We only support English on the forums here, and we also have a French & German forum.

Would it be possible to repeat your question in English?

Originally Posted by Ttv-JohnWayne98
i dont get uplay credits at any game idk if you did in purpes so i dont get 20% off or its a bug

Hey! I would need more specific details before I'm able to give you an accurate answer.

What is it you're trying to do, to unlock units?
... Read more

Originally Posted by Georger002
I bought an SSD from Samsung and I got the code for Assassin's Creed Valhalla.
I did the code registration, including creating an account on Ubisoft. I received an activation confirmation in the email.
"Thank you for redeeming your code for Assassin’s Creed Valhalla PC Standard Edition on PC.
You will receive your unlock instructions via e-mail at game launch. "

How do I proceed now?
I haven't received any emails and the code is no longer working.
The game does not appear in my account.

Thank you for your answer and, if necessary, advice on how to deal with it now.

Hello!

Not to worry, this is ... Read more

Originally Posted by CybesEXE
I was playing last night when you guys drop patch 2.2 while flying by Tora Garden when it was collapsed my pod deployed me when I was at the very top. Luckily for me I was in solo so when I died second chance brought me back to life. I repro'ed this morning like 10 mins ago to see if I was actually looking at a bug or not and I got footage of it happening when that section still active.

https://drive.google.com/file/d/1eI_...ew?usp=sharing...

Read more

Originally Posted by Scorpion125._.
Hello,
I personally play siege only in admin mode and my files seem to be fine

Hopfully i can be more of a help with this issue

Hello, apologies for the delay!

The images you provided are the same as the issue previously mentioned, most notably for players using a Slovak keyboard.

- To confirm, did you change the layout via Windows settings? This is what would need to be done for the workaround to work.

Do you have any friends or family members that play the game? If so, do they experience the same issue when using the same PC / keyboard?

This does look to be a keyboard layout issue, how... Read more

Hey! Thank you for getting back to us, and apologies for the delay.

Intermittent issues are certainly the most difficult to troubleshoot, as you don't know instantly whether the steps have worked. Crashing issues are also difficult to narrow down, but I'm sure we'll get to the bottom of it.

We will do our best to offer you suggestion, however we will need to know a bit more about your PC setup.

Your system specifications look fine to me, I'm sure this is not related to the issue.

Please provide us with the following system files by adding them to a support ticket -

- MsInfo: https://support.ubisoft.com/en-GB/faqs/21216/
- DxDiag: ... Read more

Originally Posted by SKULLZ_53
The game I played perfectly 3 months ago. What happened to this game? The server kick me out of the game again, I cannot return to the game, and now I will have a 4-hour abandonment penalty. Besides, I never left out of my own accord.

Hey! With each update we hope to bring new features and fixes, however new issues can sometimes make an appearance. We will always do the best we can to get everything fixed!

The disconnection you just experienced, is that with error 4-0xFFF0BDC0?

Originally Posted by SKULLZ_53
Almost every match connection issue. I returned to the game after 3 months. The game cannot be played due to server errors. Kicks me out of the game due to server failure, then gives me 30 minute suspension. F.ck this game I delete it.

Hello there. I'm sorry to read you're facing so many connectivity issues, I appreciate that must be very frustrating.

We are of course here to help, and we'll always do our best to offer you the best advice.

If you do decide to try again, please let us know and we'll try to resolve your issue.

Originally Posted by White_Mask
The error code "4-0xFFF0BDC0" appears to have been renamed , but the same issue persists. If I keep the same local IP address and launch Halo Master Chief Collection, or any Microsoft published game (Siege and MS games share Azure) I will no longer be able to connect to Rainbow 6 Siege.

The new error code is:

4-0xFFF0BE29 <---- If I get this error, I cannot connect to any R6 match. To test, I try hosting a custom game as a player.

Fortunately, the fix is simple. You need to change your IP address. There are many ways to do this, but the fastest way I do it, is by swapping to Wifi and Ethernet back and forth.
Ubisoft needs to figure out why this hap...

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Hello again WeiTheSovereign!

Thank you for your reports, and I'm sorry we weren't able to get back to you when this thread was originally created.

I'm surprised we haven't seen any other reports of this issue, it certainly deserves an investigation.

Just in case we are unable to repro this ourselves, would it at all be possible to provide images or a video to present the issue to our QA team? Ideally we'd like to see how small the cursor is and to be shown that UI scaling does not make a difference.

We will still try to reproduce this ourselves, but anything you're able to provide would be much appreciated.

Thank you for your time!

Originally Posted by Tob1as17
What happend if i purchase deluxe edition of rainbow when i have already standard. I recive only skins or it will reset my lvl on deluxe acount? Or what happen?

Hello!

All items & progression will always be linked to your account, so you won't ever lose anything.

When purchasing a higher edition, you will receive any content from that edition that you don't already have.

The Deluxe Edition includes the game (which you own) + Y1 and Y2 operators. If you don't already own those operators, you will see them in-game.

You can find what is included in each edition here: ... Read more

Hello everyone!

I am not yet certain how to access this feature, I don't have any information at this time.

Leave this with me, I will follow this up for you and get back to you!

Originally Posted by voblivion
I noticed reports of secondary respawn being buggy however this hasn't been mentioned : when mapping a PF map for which PF doesn't start at start but from a mid-map CP, using secondary respawn or double respawn won't give the same result.

I believe this should be the same.

Hello! Thank you for your report.

I am finding this difficult to visualise. Would it at all be possible to present this images, or more ideally, a video?

This will make it much easier for us to understand your report, and submit our findings to the Trackmania team.

Thank you!

Hello Bennie.Bakvis! We can certainly try to help you with this.

Your system certainly looks capable to me, I would like to learn a bit more but I can offer you some accurate solutions.

- How long has this issue been affecting you for?
- Do you have any anti-virus, overlay or screen recording software installed?
- Have you tried launching both the DX11 and Vulkan version? If so, how do they both behave?

While I wait for you to get back to me, the following support article may help you: https://support.ubi.com/en-gb/faqs/000025947/

Thank you!

Please note: I removed the duplicate thread that you had, to try to keep things ... Read more

Originally Posted by kukuruzniks
I have updated windows, graphic drivers ect, but nothing is workin.
If you need specs:

i3-9100f
16gb ram dual channel
1660 super
and a ssd

If u have a solution PLEASE help me

Hello! We can certainly help you with this.

Please note first of all that you created your thread in the Anno 1800 forum, I will move it to the Rainbow Six Siege | PC forum.

- How long has this issue affected you?
- Please name any anti-cheat, overlay or screen recording software you have installed
- Do you get an error message?

While you get back to me, the following support article may help:... Read more

Originally Posted by Seigiku
This is great news, thanks!

Hey! Thanks for getting back in touch, I wanted to give you an update.

Our testing team were able to reproduce this issue and our devs have been looking into it ever since.

I don't have a date at this time but I expect this to be resolved very soon. Please keep your eyes open for future patch notes

Enjoy your day!