Ubi-Raziel

Originally Posted by nogetnemt1
After 125 hours of gameplay, trade routes doesn´t load coffe! They just wait in harbour for 5 sec, then sail of to the selected destination. It doesn´t help to create a new trade route. Any help???

Hello! I'm not familiar with this issue but I'll certainly look into it for you.

To begin, I'd like to learn a bit more -

- Just to confirm, does this happen with all ports and trade routes?
- How long would you say this issue has been affecting you?
- Are you perhaps able to provide a video, to present the issue?

Thank you very much!

Originally Posted by Bobo.the_Small
Hi,

I've changed my settings to directX-12, since then the game crashs before I even can reset the settings.
Actually this guy had the same problem... ...

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Originally Posted by AntiChrist7
Hello, thy are still locked?

https://imgur.com/a/0GT3mGr

Originally Posted by Hier0nimus
...

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Originally Posted by SirHarryPierce
When buildings have a bias, for closeness, or range, or both, or a combination. The game should tell so. Now, this farm was in range and did not get served.

Understood entirely! I forwarded your feedback to the Anno 1800 team, to see if this can be made more clear in the future.

Thank you again for your time, I hope you are well!

Hello again!

Just getting back to you to let you know that we were able to reproduce this issue in a testing environment. As htimh suggested, it seems to only occur with trees 1-4-3-1 and 1-4-3-2.

I don't have an ETA at this time, but our devs will work on a fix and add it to a future patch

Thanks again!

Originally Posted by LUCIFER_is_BACK
ok but untill when middle eats players have to play 1 unfair game infront of low ping players?
5 years gone , in these years R6 team couldnt do any movments for their high ping player costumers?

I appreciate it must be frustrating to play against those with a lower ping than you, and they do of course hold the advantage.

We don't have any details on these decisions I'm sorry to say, we can only try to assist with the tools & information we have at our disposal. It took a long time for new servers in South Africa to be activated; we can only see what the future holds for us now.

Originally Posted by F-Y-Y-F-F
I have a Logitech wireless pro gaming mouse and I can use buttons 4, 5, etc.

Hey, I appreciate you adding to the thread.

In theory this should always be possible, however there is likely a software conflict or misconfiguration that is affecting velvetthunder09.

We'll figure it out

Originally Posted by bahadrop-top
DX11 in game it is 0. In vulkan it goes up %100 randomly causes drops
RAM Usage increases and then disk usage goes up I can say that it increases randomly.
They are on the same drive.
I don't use any software only Battleye.

Thank you for getting back to me, this certainly it unusual.

- Can you please also confirm if this causes issues, such as freezing?
- Can you recite which troubleshooting steps you have tried? E.g. re-installing the game
- Can you please list your hardware components?

I believe it is best we also review your system files, to search for any potential causes. Please provide the follo... Read more

Hey SHiFTY-42, thank you for sharing your thoughts here in the thread.

I'm sorry this happened to you, I know it must be incredibly frustrating when you're trying to play with your friends, when you get the chance.

We will of course continue to monitor any server issues on our side, and improve accordingly. Some disconnections are not always clear, which is why we sometimes ask for videos or offer troubleshooting steps.

As far as I'm aware there are these types of penalties in other games when playing Ranked, however perhaps not all of them. Ranked is quite important to some players, and we need to incentivise staying until the match is complete.

Players leaving then rejoining to avoid being killed for intel is of course more difficult to countermeasure or apply penalties too. I'm not sure how possible this is on a technical level.

As it currently stands, we know the penalty system is not perfect however it does have valu... Read more

Originally Posted by bramlefebvre
I have just made a video showing the issue with the steel resource. Before that I also had the issue with a route between the two same ports but with schnapps being loaded off at the other port.

Edit: Maybe of interest: the trading post on one island is upgraded to the highest level.

Hello again!

Thank you very much for the video, it clearly presents the issue you are experiencing.

I will now report this to the Anno 1800 team, so we can investigate and work to get this fixed. We may come back to you with further questions!

Originally Posted by nplvrst
TURKSH

Sevgili Anno mağdurları!
Herkese merhaba, ben bu oyunu ücretini ödeyerek satın aldım aynı sizler gibi. Bir yıldan uzun bir süredir oynadım ve çok seviyordum. Sizlerin başına gelen malesef benin de başıma geldi. Directx hatasıyla karşılaştım. Oyunun satın aldığım dönemde bilgisayarımın donanımı oynamak için yeterliydi fakat şimdi kurallar değişmiş, ödediğim para çöp olmuş gibi görünüyor.
Birçok kez windows versiyonları kurdum. Bir çok kez nvidia sürücülerini kaldırıp yükledim ama boşuna. Drectx hatası bitmiyor. Windows 7 ile de denedim olmadı.
Çok ilginç bir şey söyleyeceğim bilgisayarım çift ekran kartlı ben intel kartımı disble ettiğimde oyun açılıyor. Ama oynanamayacak kadar yavaş oluyor. Yani sorun nerede anlayamadı...

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Originally Posted by multicolorlemon
I contacted support, the basic TLDR was: I unlocked everything with my own renown, there is nothing they can do for me. Because i did not pay attention i just wasted 20k renown and ubisoft can't help me. Not even a discount, nothing.

So my tip is to really double check everything and do not unlock anything. Else you are screwed.

Hello! I have fully reviewed your account as well as your support case, and I'd like to offer you some insight.

I was prepared to refund you the full amount of renown for purchasing the Year 1 Ops, as they are included in the Year 5 Deluxe Edition and it would be unfair for you to have lost that ren... Read more

Originally Posted by chemicalcohort
I have the exact same issue being described with that quest. I pick up the cargo and try to jump to the destination by clicking the quest in right menu, but am jumped to the ship with cargo. I have a screenshot but do not know how to upload it.

Hey! I'm sorry to read this is also affecting you, I will raise it with our dev team once more.

Most players upload to an image sharing service such as Imgur, then provide the link

Thank you!

Originally Posted by Brumiros
Sorry for the late reply. It seems that the TTS need to be enabled for both (all) players in order for it to work. I was in a co-op game and TTS wouldn't play for the other guy unless I ticked the "enable TTS"

Thank you very much for your help, I hope Benage33 and his / her friend were able to get this working.

@Benage33 Were you able to get this up and running?

Accessibility is incredibly important and we want to keep improving this in any way we can.

Originally Posted by SIC_iksz
So I have been experiencing huge FPS fluctuations in-game whereas I had between 110 and 160 fps all the time. I have contacted Ubisoft Support to give me a hand and they've helped me a lot! We've done many thing in order to improve stuff such as updating drivers, freeing up space on the SSD where the game is installed, disabling services and boot-up programs, closing background apps, etc.

I have a 144hz monitor so I would like to have 144fps at minimum all the time instead of it going down to a 2 digit value sometimes! Please tell me where I can improve and as last resort, which hardware should I upgrade:

Resolution: 1920x1080x144 (not willing to decrease for performance)
FOV: 90 (not willing to decrease for performance)
...

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Originally Posted by Juicedgoose21
Hi everyone, About 2 weeks ago I started (and continue) to experience tremendous lag while playing Rainbow Six siege on PS4. Initially, I thought it could have been because of the rework of challet and that update - this is when I started to experience lag while playing. I have a few friends that also play that have experienced lag starting the same time I did. All of us, but one person have the original PS4, my one friend that has a newer edition is not lagging at all. Whereas, all of my friend who have the original PS4 have been lagging. I have ran speed tests and have the same connect speeds as I did prior to the lagging starting

I have an Xbox one and tried playing siege and warzone on there and did not experience lag at all.
...

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Originally Posted by nunu_mia
i still have no black ice at any gun.i m depressed.the player at 50 level who just started playing with me he has black ice.

Hello! I appreciate it can be frustrating to not receive the weapon skin that you are after.

As UbiKoality explained above, these items are not guaranteed and duplicates are possible.

I hope you receive your Black Ice skin in the future!

Originally Posted by Brainpiece
I am having the same problem, but when I contacted support they said that they were unable to grant me the charm, but that they were also unable to tell me whether this inability was policy or technical. I have proof that I completed the club challenge, and that I posted in the forums in the same week. My hope is that someone slightly higher up the chain can rectify the problem or provide an answer if the immediate support cannot.

Thank you!

Hey! I'm sorry to read you did not receive the charm.

Eligibility for the rewards was compiled automatically by our dev team at an account level, and then the rewards were distributed. This i... Read more

Originally Posted by VladDracula12
You're welcome, also yes it happens everytime in coop/ online terrorist hunt i mainly play with randoms so its a mixture of a team of 2,3,4,5 etc

Im not really sure what you mean by steps, but the only thing i really do is play normally and when i reload the bug happens
And my ping isn't really a problem since the other guns reload normally

Thank you for getting back to us!

After continued testing, we've still not been able to reproduce this in a testing environment.

Perhaps this is in relation to damaged game files. Please try verifying them: ... Read more

Originally Posted by FakeCarried
Its not the end of the world but do you have any sort of time table on a fix for ps4? I

Hey!

We don't have an ETA at this time. This is of course an important issue, and we're keeping on top of the investigation for further updates.

Thank you for your time!