Ubi-TheBerry

Hey guys!

I've merged your threads together as they're both regarding the current mouse and keyboard situation

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game, which isn't natively supported on consoles.

This is a complex topic involving hardware, live services, and security. We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

We don't have any further details to share, however should any updates or news become available, we'll be sure to keep you in the loop

Thank you for your understanding and if there's anything else we can help with, please let us know!

Originally Posted by HotLamingtonMan
we were queueing for ranked and canceled the search. As soon as we cancelled we heard the 'match found' intro sound, later we started a queue again and got into a new match. Mid-game of the match me, and 2 others of my friends got penalized for abandoning a match. We figured it was because of the issue stated earlier.
I would like to get me and my friends mmr back

Hey HotLamingtonMan,

Thank you for reaching out, I'm sorry to hear you've encountered this issue, we are investigating reports of players being advised of an ongoing match while searching

While we cannot adjust player's MMR or Ranks, can you please provide th... Read more

Originally Posted by Arcoy_
I Off all my background procees app but isn't working
can you tell me what program i shoud delete
https://www.facebook.com/photo/?fbid...809190&__cft__[0]=AZWknhZfLk8BBw3mTk6-C7PCHiufhKE7l9FypMalUHqffqGajEgZ4tv4iM1A0iJEIrWrOP h3xu6kN3cQchN5BHo4E-QjXtjEX7hM6Q7s46T-AQ&__tn__=*bH-R

Hey there!

As everything in that image sis quite generic, please refer to o... Read more

Originally Posted by XSpiritedZ
Often when i play ranked i would play rank with my friends. Usually i'd be able to hear and communicate with the randoms on my team but right now I can't hear them at all and it doesn't even show that they're talking despite my friends being able to hear them. Like my friend heard the random teammate callout on his side but on my side it said they didn't even talk at all. I made sure my voice chat's on and stuff and I didn't mute the random teammates I've been getting queue with.

Hey XSpiritedZ,

Welcome to the Forums, I'm sorry to hear you're having issues with communication!

Could you please check the following and let us know;... Read more

Originally Posted by Illusion.26G
Hello Ubi I bought credits through steam and decided to keep the sitting in my menu. Whn I logged back on it siad I had bught Jager g2 uniform and headgear. As well as the furia weapon skin, nad chaos. How do I completely refund my credits? like all the way back to steam. im not very happy with this and want to buy something else.

Hey llusion.26G,

Welcome to the Forums!

I'm afraid in-game purchases are final and therefore cannot be refunded, as you c... Read more

Originally Posted by CallMeFurry
So I wanted to change my name to "FemboyFurry" but I cant because some filters will flag my name. I wanted to ask why. There is no insult. No nothing. And can It be changed ? I can have furry in my name but no femboy. I dont understand why. There is "fem" for female and "boy". I dont see a reason why should this name be falgged and unusable.

Thanks for you answer.

(Sorry if my english is bad)

Hey there,

Welcome to the Forums!

The name filtering system is updated sporadically and is designed to ensure and maintain a welcoming and safe environment for all players.

Some slang terms such as 'femboy... Read more

Hey there guys,

The issue regarding purchases via Steam should now be resolved, sorry for the inconvenience caused!

We don't have any information regarding limited skins being brought back however, sorry to disappoint!

If there is anything further we can answer or help with, please let us know!

Originally Posted by ReZ.SSQ
Hi
An error has occurred while enabling rewards.

How Can I Fix this error
i have 3 drops in my twitch inventory and i linked my twitch account with my uplay but about 1 month i saw this error

Hey there!

I'm sorry to hear you're unable to activate drops, this is something the team are still currently investigating and further information has been requested

Could you please look at our ... Read more

Originally Posted by DuckyMomo.BDS
My xbox and pc r6 accounts are both on the same Uplay account. I log into my xbox and see 9 eports packs (sweet) but I'm hesitant to open them. Did I get packs on both accounts, are they shared, do the contents of the packs when I open them go to both accounts like my twitch prime skins and charms?

Hey DuckyMomo.BDS,

Welcome to the Forums!

As long as you have your Xbox account linked to your Ubisoft Drops, packs should be available on each respective platform

If there's anything else we can help with, please let us know!

Originally Posted by Slavic.DLG
Hello, I was wondering if someone can check when I will be able to change my username again.

Legacy name: Mpanic112

Current name: Slavic.DLG

Thanks in advance!

Hey Slavic.DLG,

Sorry for the delay in getting back to you!

I can see you've updated it today, you'll next be able to make another change on 01/04/2021!

If there's anything else we can help you with, please let us know!

Originally Posted by BrokenWings96
Guys im having a problem which is i cant do voice chat nor text chat with anyone can someone help?
My text chat and voice chat is on btw

Hey BrokenWings96,

Sorry for the delay in getting back to you and to hear your in-game comms aren't working!

Is this still the case?

If so, can you please provide more details into this?

Such as; what happens when you attempt to use text chat? Are you able to see messages but the text chat key doesn't respond?

Same for voice chat, can you hear others? And when speaking does your mic register in-game?

Thank you!

Originally Posted by Hexer711
I tried both versions none of them worked. And i dont get any error codes. It just crashes

Hey Hexer711,

Sorry for the delay in getting back to you!

Are you still encountering full game crashes?

If so, could you please also give these steps a try which should help reduce or resolve crashes

Otherwise, may we also know your PC specs?

T... Read more

Originally Posted by MySecondAccount
I cant open packs

Hey MySecondAccount,

Welcome to the Forums, sorry for the delay in getting back to you!

In future, please consider creating your own thread if a more current one isn't available rather than necroing older ones, just as this helps us keep things focused and not relating to older issues

As for the issue at hand, could you please let us know more on what you're encountering when trying to open packs?

Do you receive a specific error message or code?
... Read more

Originally Posted by Davillicious
Hi,

1.) It happens with every weapon
2.) I have Razer Synapse 3 and I dont think there are any new drivers to install for the mouse.
3.) I usually have discord, chrome, youtube music and uplay in the background.
4) I do have RGB lighting from Razer Synpase applied to my peripherals.
5.) I have ran the game on both Vulkan and Direct X and the issue occurs on both

This is a recent issue, i have played the game for about a year now with the same mouse and the issue has only started in the past month or so.
Also I have discovered that if i hold the right click mouse button closer to the scroll button instead of in the middle or closer to the edge of the mouse the issue does not happen - its more an incon...

Read more

Originally Posted by DragelBagel
So i am trying to buy some R6 Credits to buy the OX bundle, so I go to buy the 1200 R6 credit pack, i tick the boxes, and then try to click continue but it is shaded out and no payment methods are popping up, i have £10 in my steam wallet, i have no clue how to fix this

Hey DragelBagel,

Sorry for the delay in getting back to you and to hear you'd been having issues with the store!

This was an issue that was being investigated by the team and should now have been resolved, sorry for any inconvenience caused at this time!

If you're still having any issues with the store, or of course have any other questions, please le... Read more

Originally Posted by Shobhit2610
Run as administrator solves it thanks

Hey Shobhit2610,

Thank you very much for confirming that running as admin worked for you too!

If there's anything else we can help with at all, please let us know!

Originally Posted by That-Kid-Gio
Hello, does anyone have an issue on PC that keeps the "random player has left the game" msg stuck on screen until you back out to main menu?

Hello there That-Kid-Gio,

Welcome the Forums!

I'm very sorry for the delay in getting back to you and to hear you've encountered this, it can sure be frustrating having text just glued on your screen

This is something that the team is aware of an are actively looking into at the moment

We don't have any details to share at the moment, but please keep an eye on the Forums as this is where we'll post updates when we receive them

If there's anything else we ... Read more

Originally Posted by RealBoeJiden
Hi, my mic isnt working anymore. It works fine in discord but for some reason r6 doesnt detect it anymore. My mic is set as default in windows and works fine in discord. Anyone else got this problem? And is there a fix for this?

Hey RealBoeJiden,

Sorry for the delay in getting back to you!

Are you still having this issue?

If so, can you please confirm if your mic is registering just with no sound? Or is it completely unresponsive?

Does this also happen when you run the game without Discord open?

We also have some ... Read more

Originally Posted by Sioull.
For about a week now the game has been extremely laggy and i don't know why, my friends tell me that it doesnt lag when im not in the game. I'm just worried that ill get a ban for ddos or smthn because im making games lag. Anyway to fix the lag?

Hey there Sioull.,

Sorry for the delay in getting back to you and to hear you've been lagging!

Have you tried any troubleshooting steps since this began?

If not, I'd highly r... Read more

Originally Posted by DogtorFlashbank
I had a few days without the issue. Just now, playing Oregon, screen showed 5 left when audio saying 3 left played, and in fact there were 2 left.

Hey DogtorFlashbank,

Sorry for the delay in getting back to you!

Are you still encountering this?

If so, has it been on any maps other than Oregon?

And are you able to provide a clip so we can investigate further?

Thank you!