Ubi-TheBerry

Ubi-TheBerry



13 Mar

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by olibab69
My game connected to the wrong ubisoft account and now i cant switch it. Does any one know what I can do or must I buy a new copy of the game?
Hey olibab69,

This is certainly something we can look into and help you with, however not via the Forums

Rather, could you please contact us directly via our ... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by PsiqRafael
SE conseguiu, como vc fez?
Hey PsiqRafael,

Is there anything we can help with?

If so, as above, are you able to please translate your message into English so we can assist?

Otherwise, you're more than welcome to ... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by lllIIIllIllllII
It's a pure uplay account, nothing about steam. also, the ticket is 14274653
Hey lllIIIllIllllII,

Thanks for sharing your case!

I've taken a look at your case and see you've had a response, in case you haven't see it, could you please sign into support.ubi.com where you can access My Cases and see our response

If there's anything else we can help with here, please let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Abuela-Chitera
Yes, it has happened to me once before ..
Yesterday it happened again.
My internet connection is stable and I can't find a solution to this error.
Hey Abuela-Chitera,

Were you able to give the troubleshooting steps suggested a try?

As these are designed to ensure your connection to the game is as good as it can be, even if it's overall stable

Do you also recall receiving any error codes when being disconnected?
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Water.AW
who binds alt or tab to shoot I'm not stupid. Also, id love to know how I logged onto the game and lost 175 elo to rollback? I don't get teammates that are good enough to be called cheating and most of them are just ****, to be honest. It's too late into the season to be 7 games below where I was for no reason and ild like that back. Is there some kind of dispute I can file cause this is kinda just bs.

Also in the case of alt tabbing i tab back in and it basts my gun. Ive lost ranked games to this and ild love for it to be fixed.

Also, a have tons of game where people were boosting and tking and throwing so id love to get elo from those if I cant get this 100 and 70 ******g 5

lemme know cause ive even got some organize...
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Haakon05
Hi, ive had dragon center deleted a couple days ago but rainbow six siege still dont work?

Again
corrupted memory
Hey Haakono5,

Sorry to hear you're still having trouble

As per the ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by LSADDCCC
Recharge R6 points, can not jump to Steam wallet payment, has been shown to fail, let retry.It's been going on for a long time.
Hey LSADDCCC,

Thank you for getting back to us!

We did have an issue where players weren't able to continue with purchases, this was resolved but there have since been some further reports, so the team have began to re-investigate the issue

In the meantime, can you please ensure you have both the ... Read more
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by hadesorso928
I'm not sure if anyone else is having this issue, but ever since Operation Neon Dawn, I noticed that playing matches can be really bad with lag. I never experienced this lag before Y5S4, and then when it was introduced, I would lag constantly even when I host a squad or custom game. Honestly, Ubisoft should actually focus on fixing Siege Servers before they begin to focus on Y6S2 because it's honestly aggravating that I'm now experiencing lag because of the release of Y5S4, and I know I'm not the only one who feels this way, so if you are also having this issue, please respond to this forum as it'll be the only way Ubisoft will actually do anything about fixing server issues, if more than one of us are discussing this issue...
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    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Tinco24
No this is the first time in few years. i had error like 3 years ago and the game didn't register my mouse but after reinstalling the game it work. the error code this time was that the host left and i clicked ok and started playing again but i don't remember the numbers if there were any
Hey Tinco24,

Thank you for getting back to us, have you had any further similar issues or has it been a one off so far?
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Swag_Dota
Basically this bs has been happening for a year and now I'm fed up. I start queuing, CANCEL the queue and it pops up the message for the match abandonment so I try to reconnect to this "phantom game" and it gives me a connectivity error. I try to join back and it just starts to look for a new match, so I immediately stop queuing since it's obvious that it's not reconnecting to the """abandoned match""" but then it tells me again that I have to reconnect to the match!! I keep trying to reconnect but it just doesn't, it queues for a new match so, as I said, it seems obvious that I hadn't joined any match. I'm now having a 2 hours sanction and I got DERANKED after having literally just gotten to gold 3 after a LOT of effort. Ubi fix this bs, I've spent ...
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09 Mar

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by FreezingBear
Would reaching out to multiple places speed up the process? Or would it take longer because of multiple places of the appeal?
Hey FreezingBear,

We do kindly ask you to create one case via your preferred channel, and we'll be in touch regarding it as soon as possible

Thank you for your understanding and if there's anything else we can help with here, please let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by RealityIsHarsh_
this happened on the 14/2/2021 i went onto r6 and was unable to move or do anything in the game once i got into a match, i could only look around. ive looked on youtude for fixes and found 1 video whitch didnt work. I NEED HELP thanks
Hey RealityIsHarsh_,

Thank you for reaching out, I'm sorry for the delay in getting back to you!

Is this still an issue you're encountering?

If so - do your keys work in other areas of the game? Such as the menus?

Could you also please try v... Read more

07 Mar

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there guys,

Sorry for the delay in getting back to you!

The issue regarding voice chat volumes resetting has been reported to the team and is already currently under investigation

We don't have any further details to share yet, so please keep an eye on the Forums where we'll share updates and news when we have it

Sorry for any inconvenience caused and if there's anything else we can help with, please let us know!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys!

Thank you for keeping this thread updated!

The team are aware of and have been looking into this further

Just to clarify the current situation - the Lamppost has been being added to your games, but is now unavailable?

06 Mar

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey guys!

I'm afraid we don't have any further updates or news to share at this time, however it is still being looked into by the team

We will of course update thread as and when we hear more, sorry for any inconvenience!

If there's anything else we can help with in the meantime, please let us know

04 Mar

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there guys!

I'm sorry to hear you're having issues with the Coast!

This is something the team are looking into, however to help with this, we'd appreciated it if you could contact us directly via our Support Site (or you can also reach us on Facebook and ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey there guys,

Thank you for keeping the thread updated with the steps you've been trying, sorry to hear you've been having issues starting via DirectX12!

Gradyowens12 - could you please confirm the specs of your PC? As well as give these further steps a try and let us know if they help at all?

Thank you!
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Hey the guys,

I'm sorry to see you're having issues running the game, is this still happening?

If so, can you please confirm your specs and any troubleshooting steps you've attempted so far?

FC1506 - we do only support in English on this Forum, if you're able to translate your post?

Alternatively, we do have the ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Boliwod
I'll answer this myself. From what I read, there was an AMA recently with Ubisoft where they mentioned this was a nvidia issue which they are working to resolve on their end. Hopefully a new Driver or hotfiix driver will surface soon.
Hey Boliwod,

Thank you for reaching out!

We are indeed investigating issues of players encountering poor performance following the 457.51 driver update, particularly 20 and 30 series.

Have you yet tried ... Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct
Originally Posted by Wootpwned
Still not working, and can't lodge a case and upload my save file via the link you supplied because Live Chat is the only option available during COVID, Submitting a Case with file upload is not an option because of this.
Hey Wootpwned,

Thank you for getting in touch!

If you're unable to open a case on the Support Site, you can also reach us on ... Read more