Ubi-TheBerry

Hey there guys,

Sorry for any confusion caused by incorrect conversions or pricing, this has been passed on and is under investigation with the team with hopes to resolve it soon

In the meantime, please check the final price or check the game on store.ubi.com if you're unsure

Thank you for your understanding and sorry for any inconvenience caused!

Originally Posted by St0hlinger
am I the only one who has tried the free trail since February 25th, 2021?

the joke is who i want to accept the offer at epic games ubisoft asks me for a cd key!

i have now fought for 3 days with the support because of this scam offer.

but in the end i couldn't play the game until now.

Am I the only one with the problem?

Hey St0hlinger,

Welcome to the Forums, I'm sorry to hear you had issues launching the game via Epic!

In future, you shouldn't need a key to launch a title via Epic, including Free Weekend events as this is automatically bound to your account.

If you encounter... Read more

Hey there guys,

Sorry to see you're having issues running the game

Thank you for posting what has worked for you!

JONOODONO - could you please provide your PC specs? So we can check for any similarities to AWPERATOR-

AWPERATOR- - have you yet been able to give any of the above steps a try to resolve this?

Originally Posted by Humblef0x
Thanks

Update: All game files have been successfully validated.

Hey Humblef0x,

Thank you for reporting this and for the image!

Just to confirm following the verification of the files; are you still encountering this in-game?

Originally Posted by AORUS2017
In Major Discoveries when I click on change deposit ore when it finished I need to collect it, when I click on it nothing happens and none of the ores deposits on any islands can be changed! Before the last patch it worked very well after latest patch don't work

Hey AORUS2017,

Thanks for reaching out!

This isn't something that appears to yet have been reported, is this still happening?

If so, could you please try ... Read more

Originally Posted by Agent_Orange320
Never mind, Im dumb. Figured it out. Dont remember having to go through extra hoops though to get the wall. It use to be just in the Industrial aesthetics menu

Hey Agent_Orange320,

Welcome to the Forums, thank you for updating your thread!

I'm glad to see you've since been able to get it sorted and locate the wall you were after!

If there's anything else we can help with, please let us know!

Originally Posted by sandybunker66
Since I downloaded the The DLC for the Anno 1800 Season 2 Pass the in game dialog cannot be heard on any Ubi Games that I have like Far Cry, or Anno 2070.

Hey sandybunker66,

Welcome to the Forums!

I'm sorry to hear you're missing audio!

As chris02918has rightly suggested - have you checked your sound settings to ensure you're using stereo rather than surround?

May we also what audio device you're using (speakers, headset)?

Thank you!

Hey guys,

Just to keep you updated, this has been passed onto and is being investigated by the game team, however we do kindly ask that those who haven't done so already, please attempt the troubleshooting above to see if this resolves your issue and to then let us know if there are any changes

In the meantime, we'll keep you in the loop as and when we hear more information from the ongoing investigation

Thank you for your understanding and sorry for any inconvenience

Hey there guys,

Thank you for sharing what steps have helped resolve this issue for you!

For those of you still encountering crashing issues, can you please make sure you've given our troubleshooting steps a try

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Originally Posted by p6****a
Do we have to start a new game after the new Season 3 pls? Because I can´t load my old game saved before Season 3. Thank you

Hey p6****a,

Thank you for getting in touch!

I'm sorry to hear you're having issues with your saves!

They should be accessible regardless of the Season played.

Could you please provide more information on what you encounter when attempting to load your game?

Is your save completely missing or are you able to select it but get an error?

And have you been able to give any ... Read more

Originally Posted by Fret__Fret
The float point number displayed in the Speicherstadt is a little bit long. Happens when equiped any loading speed item as shown in the image:

Hey Fret__Fret,

Thank you for reaching out and reporting this!

Thank you very much for the image!

I've passed this onto the team for them to look into and amend, we'll update the Forums as and when we hear more on this!

If you notice anything similar or if there's anything else we can help with, please let us know!

Originally Posted by WilliamWalnut
I have played the free weekend last time on the same computer and it worked perfectly. This free weekend as of recent it has consistently crashed at around the 10-20min mark. These crashes happen no matter what I am doing in the game, afk, settings, singleplayer, multiplayer, no event in game triggers it. I have uninstalled and reinstalled anno and ubisoft connect multiple times, played offline and not, minimum graphics and maximum, directx11 and 12, none of which change whether or not it crashes. When it crashes it sometimes gives the fail to synchronise achievements error but this is inconsistent and the game crashes regardless of being online or offline, having cloud save on or off. I have run the game as admin and not, same result. I have che...

Read more

Originally Posted by ipatchyouUP
I want to reset the GameSettings file to default.
The problem is, that if i delete the file, it will create itself again next time i boot siege. I tried disabling Cloud Saving and using offline mode in Ubisoft Connect, without results. The graphic settings do reset, but everything related to audio and controls still the same as before i deleted the file. Is there any way to reset it to default values?

Hey there ipatchyouUP!

You should be able to reset the defaults in-game using F9 for audio and controls

Have you been able to give this a try yet?

Originally Posted by Pepsispaw
For some reason I can't build a Fish oil plant, it says constriction area blocked, I have tried in many places and even other inland's. I have exit the game and started the game again.

Hey Pepsispaw,

Thank you for reaching out about this, I'm sorry to hear you're having issues!

As suggested, have you yet tried verifying your games files to see if this is still occurring?

Originally Posted by Tobious15
I own siege on my xbox but when I load up my linked uplay account on pc it doesn't show the siege test server in my games library anywhere.

Hey Tobious15,

Checking your account I can see the PTS should be available to you, are you still unable to see it when signed into the Ubisoft Connect PC app?

It should be under 'My Games'

Thank you!

Originally Posted by Maraiko14
Hello,
I have the sames issues since 9.3 but it's a little bit better with the update 10 but it s still annoying. By example, when I want to trade with my island with a boat , the game will freeze before showing the trading screen or when I want to start an expedition, I'll have to wait at least 1min to see the Captain and the posibility to affect a boat to the expedition. Also, sometimes there is random freeze during 5-20sec.

Thank you

Hey Maraiko14,

Thank you for getting in touch!

I'm sorry to hear you're having issues!

Do you happen to have a 20 or 30 series GPU?

We are looking into perform... Read more

Originally Posted by DEADLYGAMR1
Hello my friend is having this issue where he gets removed by battle eye, reseting did not fix this and unlike others on this thread it was not for inactivity this bug has happened many times in a row to my friend whos username is Ramb002 this happens only at the beginning of the game right after drone phase, during drone phase, when drone phase ends and in pregame lobby. If there is a fix please let me know. thank you

Hey there DEADLYGAMR1,

Thank you for getting in touch!

Are you able to provide the exact error code your friend is receiving as this will help point us in the right direction

Better yet, if they're ab... Read more

Originally Posted by KiineTiiC.-
The Steam overlay is enabled and everything works fine but i don't know why it's happening, Pls give me a solution cz BP will end in 10 days i have to buy it.

Hey KiineTiiC.-,

Sorry for the delay in getting back to you!

... Read more

Hey guys!

Sorry for the delay in getting back to you!

This issue was under investigation and should since have been resolved

If anyone is still unable to make in-game purchases through Steam, please let us know!

Originally Posted by justgry
Hi, Ubi-Karil. Thanks for the reply.

I thought I had answered Ubi-Milkyas follows.
" I have uninstalled the game and remove save data.
And I tried reinstalling, but the error still showed up..."

I updated to ver. 1.000.006 yesterday, and now 2-0X0000D013 no longer appears, and I can play multiplayer successfully!
Thank you for fixing it!

Hey justgry,

Thank you very much for getting back to us and confirming you're back up and running!

If there's anything else we can help with, please let us know!