Ubi-TheBerry

Originally Posted by ORAVA_IMURI
Umm I think hyper x cloud something.

It only appears in siege.

In all maps, and game modes only in multiplayer so thunt is working perfectly fine.

im playing on the directX version.

Only things that i have done to my audio is that i have changed the bass boost on in the settings but it worked fine on my last pc like this.

heres a clip where i cant hear any shooting except the lagged thermite shooting. https://post.gazoom.gg/602d9a9b9da8c0001d84bf90...

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Hey guys,

Thank you for getting back to us, sorry to hear you're still unable to access chat!

Could you please provide an image showing the error you receive in-game and your settings showing chat enabled?

This will allow us to raise this up for further investigation

Much appreciated!

Originally Posted by MaxPower-.96.
So u say that in my country i cant buy the biggst pack but my friends from the same country can. And some of them have the game on steam and some have the game on ubisoft
and they can all buy the biggst pack. I feel disappoited. I quit this game if the service is going to stay this bad. Ive been waiting for 2 weeks still what to buy the biggst pack while Kali elite skin is 20% off. Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Hey there,

Thank you for getting back to us

If you're playing through Ubisoft Connect itself, you should also be able to purchase credits via the ... Read more

Originally Posted by Kubisski
I have the same problem...Not a posibility to use kyeboard and mouse, still looking...in menu and normal in PC everything is OK. In the game I could only view around me. How can I solved it?

Hey there Kubisski,

Welcome to the Forums, I'm sorry to hear you're encountering this issue too!

We do have a pinned thread ongoing with steps to resolve this very issue, you can view this ...

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Originally Posted by Mairexgodz
Hi,

it just happened to me again. My internet DC for a few seconds, so obviously, the game disconnected me, I had to wait for uplay to reconnect back and then start the game again. The game banned me from rankeds for 27minuts and thus I could not reconnect back into the ranked game.

I found a couple of threads of people reporting this issue that date A COUPLE OF YEARS BACK! How have you not been able to still fix it? To still add a reconnect button? Are you really this useless, ubisoft? You were (still are probably) rated triple AAA company, yet every game I play of yours, there´s always some problem. For honor - server problems and bugs, etc.

How can you just be aware of such problems that happen to thousands of yo...

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Hey there guys,

Just to keep you in the loop, this issue is still being investigated by the game's team, I'm afraid we don't have any updates or news regarding this to share at the moment however

Sorry for any inconvenience caused while this is still looked into and thank you for your patience!

Originally Posted by DarkDante27
My case is still open, Im also living in Japan and well it seems my case scalated, and they are still investigating.

Hey DarkDante27,

Thank you for getting in touch and following our requested steps, your case has been passed onto the game team so rest assured it's in the right place!

We'll be back in touch with you when we have an update from the team regarding the next steps for your case as this is issue is something they're currently investigating given the amount of recent reports.

We'll also post any updates or news we receive here too!

If there's anything else we can help with here in the meantime, ... Read more

Originally Posted by jackthefrog5793
when i activate 2SV i restart my game and when i go to play ranked it says i need to activate it soon please help

Hey jackthefrog5793,

Welcome to the Forums!

I'm sorry you're having issues with your 2FA!

If this is still the case, could you please contact us directly via our ... Read more

Originally Posted by jesse.cheeks69
I have not received a response from a Ubisoft support for days, nor have I received my missing charms. How is it taking this long for you guys to email me back or give me my missing charms.

Hey jesse.cheeks69,

I can see a response was sent, requesting additional images as your username is required to be visible in your Twitch image

When you're next available, would you be able to upload this image to your ... Read more

Originally Posted by ProBurrito360
For a majority of the time it's been available, I've been grinding for the Nephrite Bundle, once I got enough renoun, the bundle is gone. Had I known that today was the last day, I would have spent more time on it. Now I have to wait an entire year for a gun skin that might not be brought back.

Hey ProBurrito360,

Thank you for reaching out regarding this!

We do understand that it can be a nasty shock saving up for an item to find out it's been pulled!

We'll pass your feedback onto the team as something for them to consider in the future!

If there's anything else you'd like to share or we can help with, ... Read more

Originally Posted by AmTurtle.
I found a post about this made in 2018 but I am just now having this problem. Every time I relaunch the voice chat volume goes back to 100%.

Hey there AmTurtle.,

Welcome to the Forums!

This particular issue is known to the team and is currently under investigation

Please watch the Forums for further news and updates on this when it becomes available

Thank you for your understanding and if there's anything else we can help with, please let us know!

Originally Posted by Gaboule0
Hey sorry wasting your time all along its was my keyboard but now i know i can come here for my future problem your doing a great job thanks again and sorry to have a great day

Hey Gaboule0,

Thank you for getting back to us, glad to hear you've been able to find the cause!

No need to apologise, it's what we're here for!

If there's anything else we can help with, please don't hesitate to get back in touch

Originally Posted by CircumsisedCow
Hi, I cant see the test server in my games, could you help?

Hello CircumsisedCow,

Welcome to the Forums!

The PTS should be available to you with your PC copy, however I've reactivated it from our side

Can you please retry locating the Test Server in your Ubisoft Connect PC library and let us know if you can access it?

Thank you!

Originally Posted by DEM1GOD7
i was given this code as a gift i activated it it went through and i check game library it was not there i activated it
again it says you already activated it but the game is not there

Hey DEM1GOD7,

Welcome to the Forums!

I can see the game has since been added and launched, I hope everything's running smoothly!

If there's anything else we can help with at all, please let us know!

Originally Posted by Xe0n.-
Dang, I understand but would there be any way to receive some sort of compensation like a booster or something if I really can't receive the charm? Thanks for the response btw.

Hey Xe0n.-,

Sorry for the delay in getting back to you!

Following missed seasonal charms, I'm afraid we're unable to grant any additional content

Sorry to disappoint and if there's anything else we can help with, please let us know!

Originally Posted by Sweet_BabyRays
Okay so today i was play some Quick match, and all of the sudden im removed for inactivity whilst play the game can some please tell me or me fix it.

Hello Sweet_BabyRays,

Sorry for the delay in getting back to you and to see you've encountered this, has this happened again since?

Did you also receive any lagging or ping spikes in-game around the time of this occurring?

Originally Posted by PePew.-.
Heyy thanks for the reply...

Well i dont have a 4K monitor, but as you said if i switch the resolutiin it still doesnt affect, its the same issue. Also i tried to roll back the driver, but i was having the same problem woth the 451 driver as well

Thing to notice here is that i am getting proper fps in other games, it is just this game that happens to have this fps drop issue.

Also, i doubt this game, because it was all workin fine before a month with a 180 to 200 average fps, but then after a game update or something it qent down to 90 to 110 fps...

Well help me out. Please reply soon...

Hey PePew.-.,

... Read more

Originally Posted by Real-Tony-Hawk
for some reason my rainbow six tts isnt in my uplay library

Hey Real-Tony-Hawk,

Thank you for reaching out!

Checking your account, I can see the PTS is available

Have you checked under My Games in your Ubisoft Connect library as well? As it tends to be tucked away there instead of under Free Games

Let us know if you're still having trouble finding it!

Originally Posted by A.Dreamer.
Good afternoon,

I've been keeping the Rainbow Six Siege game for a long time, but I can't find the Test Server version in the Ubisoft Connect library. Can someone help me?

Thanks in advance if I find a solution

Nickname: A.Dreamer.

Hey A.Dreamer!

Sorry for the delay in getting back to you!

Taking a look at your account, I can see the PTS has been added and you should be able to access it, could you please confirm if you're since able to access the Test Server?

...

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Originally Posted by Warwhiskers
I have a problem where on my pc that my rainbow six siege connects to xbox i don't own a xbox and it's connecting to controller I have not have an answer for the last 2 to 3 months I have not been able to play. But I can't change it back to the keyboard and mouse and so please I need a way to change it back I have done all that I have can please help me I like the game and it sad just not to play it.

Hey Warwhiskers,

Welcome to the Forums!

This is something that we're aware of and investigating and do have a Sticky Thread with some troubleshooting steps that should resolve ... Read more