Ubi-Viral

@picklenick Hey! Sorry to hear that you are experiencing these freezing/crashing issues.

So we can rule out your system as a factor please try the steps here.

If the issue continues please let us know.

Thank you.

@yeety Hi there. Sorry to hear that you have been banned due to a crashing issue.

I am afraid that there is no way to remove this ban and you will need to wait before being able to play again.

We are also unable to provide any form of compensation for these types of issues.

If you continue to crash, we advise trying the steps ...

@kegabyte Thank you for your reply and sorry to hear that you are also experiencing this issue. At this time this is still being looked into.

Thank you.

@connorspud06 Hey! Sorry to hear that you were banned due to toxic behavior. If the ban is permanent then I am afraid it will not be removed.

If it is temporary we are unable to remove these and you will need to wait for the ban to end before being able to play again.

If you need anything else please let us know.

Thank you.

@lorenzrap9 Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com/

Thank you.

@callmeastro Thank you for sharing what has worked for you. This is a known issue and is actively being looked into.

Thank you.

@nq_f3ar Hey! Thank you for reporting this to us and thank you for the image. Even though it shows as a question mark symbol in the key bindings does the key still function as intended?

4-0xFFF0BE25

Hey! If you could first please make sure you have given these connectivity steps a try (these are a key first step in helping ensure you have the best possible connection to the game's servers and allow us to rule out other possible causes).

Should the disconnections then continue, please then could you open a case via our ...

@stgrfgrg Hey! Sorry to hear that you have been having issues with your purchases. When this happens you need to wait 24 hours before attempting to purchase credits again.

Are you still having this issue now?

@dmos1231 If you need any further help please let us know.

Thank you.

@lemons_shark Hey! Thank you for getting in touch about the content of the Year 7 Ultimate Edition.

The Ultimate Edition includes:

The full game (all maps and modes).
All 42 Operators from Year 1 to 6.
The Disruptor Pack, with bundles for Thatcher, Mira, Thorn and Alibi.

It does not include the Year 7 Premium Pass. You will need to purchase this seperately.

Thank you.

@suffocate21360 @PaulWalkerBBQ Hey! Thank you for getting in touch. Sorry to hear that you both have purchased the standard pass instead of the Premium pass.

Please reach out to us via a support ticket h...

@perse_reika_674 Hey! Thank you for getting in touch about your standard access. As advised by @Arau_ please ensure you have linked your account correct to Epic games.

You can find how to do this ...

@yecats131 Hey! Thank you for your reply. Sorry to hear that you are experiencing this issue.

I have requested an update on the investigation into this, once we hear back we will reply.

Thank you.

@sirharrypierce Apologies for the annoyance caused by this. Once there is an update on this issue we will reach back out.

Thank you.

@sirharrypierce Thank you for the image. At the moment this is still under investigation and we are awaiting an update.

Once we hear back we will reach out.

Thank you.

@sauer5688 Hey! Sorry to hear that the game is crashing since you installed the High Life DLC.

In order to troubleshoot this please try the steps here.

Should the issue continue after this please let us know.

Thank you.

We are also aware of an issue where some posts from other forums are being posted in the incorrect section.

@la_chouffe Hey! Thank you for getting in touch about item traits not appearing.

This issue was indeed reported to us through that post and is actively under investigation. At the moment there is no updates to share on this issue.

Apologies for the delay but once more information becomes available it will be posted on the forums.

Thank you.

@goblining Hey! Can we confirm are you still having connectivity issues?

@asterix201252 Thank you for your reply. We have had an update from the game team that this seed behavior is working as intended. Your feedback has been passed on already about this.

If you need anything else please let us know.

Thank you.