Ubi-Viral

Hey!

Sorry to hear that you are all experiencing connectivity issues on PS4.

If you are continuing to have this issue, please try the steps here.

If this does not work, please let us know.

Thank you.

@xneme2 Hey! Sorry to hear that you did not receive your purchased points.

Purchases can take 24 hours to show. Can you confirm have you received these now?

@braster_cz Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com/

Thank you.

Hey, folks!

At this time there is no updates to share on this issue. I have requested an update from the game team but at the moment it is still being looked into.

Thank you.

@wanorios Great to hear that it is running normally now.

If you need anything else please let us know.

Thank you.

@lordofsidious Hey! Thank you for getting in touch.

Just to confirm you are having crashing and connectivity issues in The Division 2?

To troubleshoot crashing issues, please try the steps here.

To troubleshoot connectivity issues please complete the steps ...

@migaligaz Hey! Thank you for sharing this information.

Hopefully, this will help others facing the same issue.

Hey folks!

We can confirm that the information provided by @TheVigilant-One is correct. There is no stash in hardcore mode.

If you need anything else please let us know.

Thank you.

@avatarsage7 Hey! Sorry to hear that the game is crashing for you.

Thank you for all the crash logs and files, and also for letting us know what you have done to troubleshoot this issue so far. I have looked through these files and can not see anything that would determine the root cause of this issue.

You mentioned that you are on Windows 8, what version number of Windows 8 are you on?

Also, you mentioned that the game is using a lot of video memory. What graphical settings do you have the game running at?

...

@uraniumhazee Thank you for your reply and sharing what has worked for you.

Hopefully this will help others with the same issue.

@ghostboy1225 Thank you for your reply and for confirming this information.

Did you try the steps here: https://support.microsoft.com/en-us/windows/fix-sound-problems-in-windows-10-73025246-b61c-40fb-671a-2535c7cd56c8

@edgxlord Thank you for your reply. This error is a Windows error and research into it suggests that doing the following should help fix it:

First, press the Windows key + E keys at the same time to open File Explorer.
Then open the game’s folder in File Explorer.
Right-click the dxgi.dll file in the game’s folder and select Rename.
Enter d3d11.dll as the new file title, and press the Return key.

Once done try launching the game and seeing if the issue continues.

Thank you.

@oo_hodor_oo Thank you for your reply and for providing this update. Would you be able to provide an image of your keybindings in-game.

We can then pass this on in our report to the game team.

Thank you.

@zajaccac Sorry to hear that this did not work for you. Did you create a support case as advised above?

@mayoman420 Hey! Thank you for your reply. This is indeed just a visual glitch and you are still being rewarded renown on the server side.

If you need anything else please let us know.

Thank you.

@triggeren Hey! Sorry to hear that you are experiencing these audio issues.

In order to investigate this further, would you be able to provide a video of this occuring?

Thank you.

@razfaz23 Hey, Raz! Thank you for your reply. Apologies that you find this annoying.

We understand that the delay to this being implemented is not ideal, we are happy to pass all feedback on to the game team.

If you need anything else please let us know.

Thank you.

@chaotix_g Hey! Thank you for getting in touch. This is a known issue that is actively being looked into.

I am afraid there is no time frame for when this will be resolved.

If you need anything else please let us know.

Thank you.

@mykilly Thank you for confirming your system specs. Does running Ubisoft Connec in admin help with this issue?

Also please disable all background applications and see if that helps. You can find how to do this here.

Thank you.