Ubi-Viral

@moxieoxid Thank you for your reply and sorry to hear that this issue has returned. Can we ask have you tried reinstalling the game as well as the Ubisoft Connect client?

@queequegesq Hopefully it will not take too long to get an update.

Thank you for your patience at this time.

@lordofsidious OK how long do you normally wait?

@landhammer Thank you for your reply. Hopefully it will not take too long.

We are here if you need anything else.

Thank you.

@punning_clan Thank you for your reply, are you able to set it to yes and see if the issue continues?

@rage_therapy Sorry to hear that the advice posted by @TamactiJun does not work for you.

@punning_clan Hey, Steve!

Thank you for your reply. Would you be able to check the graphical settings in-game to see if you can run the game in DX11 instead of DX12 and see if that helps with this issue please.

Thank you.

@landhammer Thank you for your reply and the clarification on the issue.

So the issue with the Ubisoft Connect interface not opening is a known issue that is currently being looked into.

The issue with the challenges also not registering is also a known issue and our guidelines recommend that you do the connectivity troubleshooting, this is why these were linked.

I am afraid that as these issues are still being looked into there is nothing further that can be done at this time.

Apologies for the inconvenience caused.

@rage_therapy Thank you for your reply. Please do let us know if they do not sync up after the 3 days. Thank you.

@agacar22 Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

https://support.ubisoft.com/

Thank you.

@lordofsidious Thank you for your reply. Can you confirm how long it normally takes to matchmake?

@josie2103 Great to hear that this is now working for you. Apologies for the delay with this.

If you need anything else please let us know.

Thank you.

@lordofsidious OK and you completed the port forwarding?

@orion451 Hey! Sorry to hear that you are experiencing issues with not being able to fire.

Thank you for letting us know what you have tried so far. If you keybind to a different key does it work?

Also are you able to tet with another mouse if the issue continues?

Thank you.

@landhammer the error you are getting is the known issue I was referring too sorry.

In regards to the connect interface and challenges not registering you would indeed need to do the same steps I advised in that other thread please.

Can you try that and let us know how you get on?

Thank you.

@lordofsidious Thank you for your reply and thank you for the image. Can we ask that you try the steps here to troubleshoot this.

If the issue continues please let us know.

Thank you.

@z7_z7 Thank you for your rpely. We completely understand that experiencing these issues can be frustrating and we do want to help you with this.

Can you please let us know your system specs as well as what you have tried so far to troubleshoot this?

@z7_z7 Hey! We are really sorry to hear that you are encountering this issue with the Take Down Jupiter mission as well as crashing issues.

Are you able to provide a video of this mission issue happening please? Also if you can link the video of the walkthrough you have seen please.

In regards to the crashing issues, we ask that you please try the steps ...

@echolecter Sorry to hear that you are also experiencing this issue. At the moment this issue is still being looked into.

Apologies for the inconvenience caused.