Ubi-Viral

@starlord1521 Thank you for your reply and sorry to hear that you also encountered this issue. How long did you wait before trying again?

@zynergyze Hey! Sorry to hear that you are experiencing high CPU usage. This is a known issue and in order to provide you with better support we would like to know your system specs:

CPU:
Windows Version:
GPU:
GPU Driver Version:
RAM Amount:

Once we have this information we can assist you further.

Thank you.

@youmustwearface Thank you for your reply. After investigating with the team be advised that we're unable to adjust any graphical settings in Stadia.

Further information regarding Troubleshooting this issue would be found here: ...

@lordofsidious We appreciate your reply. Just to confirm you did all of the steps I sent?

Also you mentioned that you are having matchmaking issues. Are you getting a specific error when you have this issue?

@tk105 Thank you for your reply in regards to crashing in-game for The Division 2.

We appreciate you sharing these links to the old forums and these new ones.

The development team are aware of crashing issues and are actively looking into this. I have reported this thread and others on the forums to the team and have requested an update into this.

Apologies for the inconvenience that these crashes have caused.

If you need anything else in the meantime please let us know.

Thank you.

Hey!

If a Weekly Challenge is not recording your progress, we recommend following our connectivity troubleshooting guide:

https://www.ubisoft.com/en-au/help/connectivity-and-performance/article/troubleshooting-connectivity-issues-with-ubisoft-connect-pc/000060499

You can also try logging in directly to the Ubisoft Connect website to see if the Weekly Challenge is showing as completed there:

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@dns20 Thank you for your reply. If the game is freezing for you on PS4 can you try the steps here.

If the issue continues after this please let us know.

Thank you.

@landhammer Thank you for the link. At the moment this is still being looked into.

@queequegesq Thank you for your reply. We are aware that on Stadia it is not possible to use the photo mode.

I have reported that it is not possible to obtain the For Posterity achievement. Once we have an update on this we will reach back out.

Thank you.

@dutchlmb4ever We appreciate that it can be hard to obtain these items through the friend referral program, however at this time there is no plans to make them accessible in-game through drops. I can certainly pass on this suggestion though.

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@landhammer Hey! Thank you for reaching out about this issue you are having with Ubisoft Connect.

Thank you for letting us know about the error you are getting. This is a known issue that is currently being investigated by the Ubisoft Connect team.

Do you have a link to the other forum post you mentioned?

Thank you.

@darfmaul Hey! Thank you for getting in touch about your hardcore character.

I am sorry to hear that due to a disconnect your character has die. We regret to inform you that we are unable to recover fallen hardcore characters.

We understand that this is not the outcome you had hoped for, we deeply apologise for this.

If you need help with anything else please let us know.

Thank you.

@el3gantst0rm Hey! Thank you for getting in touch about changing the game to an SSD.

As advised by others you simply copy and paste the folder to the desired location.

This may cause some loss of keybindings however all progress is saved server side.

If you need anything else please reach back out.

Thank you.

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@bloodberg Hey! Thank you for getting in touch.

We are launching a Ukrainian Ubisoft store for users from Ukraine. The new store will be available in the next few days. You can access it here:

https://store.ubi.com/ua

If you need anything else please let us know.
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@yayatourette Hey! Thank you for your reply and for necroing an old thread.

This player has received their rewards and was provided help on a support case in private.

If you need help with anything please let us know.

Thank you.

@DutchLMB4ever Hey! Thank you for your reply and for providing this information. Are you needing help with anything?

@punning_clan Hey Steve. Thank you for your reply and providing this information along with your system specs.

You mentioned that you are using a laptop, does the touchpad work in-game?

Also what kind of controller are you using? Is it USB or Bluetooth?

If you are using a USB controller, try disconnecting it before launching the game, then once in the main menu connect it and see if it responds please.

Thank you.

@williamson32022 Hey! Thank you for your reply and letting us know what you have done to get the game to run more smooth.

If you need anything further please let us know.

Thank you.

@winter_ Hey! Thank you for your reply. We appreciate you feel frustrated and will pass your feedback on.

If you need any help please let us know.

Thank you.

@fearegypt Hey! Sorry to hear that the game is crashing for you when starting the game.

In order to troubleshoot this, please try the steps here.

If the issue continues after this, please let us know.

Thank you.

@miseral Hey!

Sorry to hear that you have been having FPS drops when playing.

Thank you for sharing with us your system specs and also letting us know what you have tried so far.

There is some additional troubleshooting that you can do here.

If the issue continues after this, ple...