Ubi-Viral

@thalonicus Hey! Sorry to hear that you are having FPS drops inside of buildings.

Thank you for the troubleshooting steps that you have already done.

There are some additional troubleshooting steps that you can try here.

If this does not work please let us know.

Thank you.

@sushi1983 Thank you for your reply. At this time all we can do is pass this request on. Rest assured if there is an update we will let you know.

Thank you.

@tevjan Hey! Thank you for your reply and sorry to hear that this issue is happening again.

What is happening when you are trying to create a support case?

We understand that these sort of issues can cause frustration, rest assured we want to help you resolve this.

@rise-tsmftx Hey! Sorry to hear that you have been banned for 24 hours due to connectivity issues.

Thank you for letting us know the error code you are getting. In order to troubleshoot this, please try the steps here.

Should the issue continue after this please get back in touch.

Thank you.

@rambobambibambo Sorry to hear that this issue has returned.

Did you complete the troubleshooting we previously sent you? Including port forwarding?

Thank you.

@machygn Hey! Sorry to hear that you are also experiencing this issue.

Did you try the steps advised above by Ubi-TheBerry?

Thank you.

@pepe_escobar Thank you for your reply and we are glad that you have been able to get this sorted. If you need anything else please let us know.

Thank you.

@chui_dieux12 We are sorry to hear that you were banned due to a disconnect. Did you try the steps that were linked above by Ubi-Nacho?

Thank you.

@speedhaker Hey!

Thank you for reaching out about this and sorry to hear that you did not receive your points.

Do you know what time the match was?

Hey! Thank you for letting us know about these high-ping servers you have come across.

In these instances it is difficult to identify the cause of these issues, it could be down to an individual player, server issues, maintenance, your own connection etc...

Did you find that whilst playing there was any lag/latency or disconnects?

@thewbomb Hey! Sorry to hear that you have also been experiencing these issues.

Did you try any of the steps posted above by Ubi-Milky?

@harm181 Thank you for your reply and sorry to hear that the content is still missing.

Would you be able to provide us with an image showing Ash's MPX weapon skins please?

Thank you.

@xybershop Thank you for your reply. With the system you have you should be able to obtain past 60FPS.

I know it is a long shot but is your BIOS up to date, personally I had some FPS issues in some games and after updating my BIOS it was resolved.

Also have you fully updated Windows?

@jonekone @Idcrafter Thank you both for your replies. It is clear the passion you have for this to be supported.

As advised we have passed this on, however, that is al...

@azullfr Thank you for your reply and for providing this information. Thank you also for the link.

It is most appreciated. If you need anything else please let us know.

Thank you.

@thenorfolkian Hey! Thank you for reaching out about this issue with the Jomsvikings being received from one player.

This was an old issue that we are aware has resurfaced and is actively being looked into.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to continue looking into the issue. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations. 

We apologize for any inconvenience...

@jailson_mendes If you need anything else feel free to let us know.

Thank you.

@net_shane1337 Thank you for your reply. Sorry to hear that you did not get the answer through Polish support. We understand that some of the trophies are now more complex to obtain, however, it is not possible for us to manually unlock them for you.

You would indeed need to meet the requirements again for each one on the new platform. I can pass on your feedback about the trophies to the game team.

Thank you and apologies that we could not be of more help.

@doggsire Thank you for your reply, I am afraid we are unable to speed up this process or share details of it.

We can certainly pass your feedback on though.

If you need anything else in the meantime please let us know.

Thank you.

@jjspaceman Hi there, thank you for getting in touch about phone verification. Sorry to hear that you are having troubles with this feature, browser troubleshooting is recommended, and steps can be found at the following link: 

https://support.ubisoft.com/Article/000062631

If you continue to experience a problem adding your phone number to the account, more details about our SMS service can be viewed on this support article: 

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