Ubi-Viral

@wildhunt Hey! Thank you for reporting this bug with the daily contracts NPC.

Thank you also for the images, this is most useful.

Do you know the exact name of the quest that she is part of?

@yosri_r Hey! Thank you for getting in touch about this issue you are facing with the OS version that is showing in-game.

You mentioned that you are also experiencing graphical issues. Have you tried updating your GPU drivers?

You can find how to do this and some other handy steps here.

Also what driver version is showing in-game?

Thank you and we look forward to your reply.

@jademonkey2k Hey! Thank you for reaching out about this issue with not being able to collect the key from Lucian.

Apologies for the delay in responding to you.

This was a known issue that was believed to have been resolved. As you are experiencing this issue I have gone ahead and informed the game team.

Once there is an update we will reach back out.

Thank you.

@timdrake_335 Hey! No problem, we look forward to your reply.

@spirantcrayon22 Thank you for your reply it is appreciated. Would you be able to provide an image of the cosmetics that have appeared at the shipbuilders please?

That way we can 100% clarify which ones you are referring too so we are on the same page.

Thank you.

@atributes16 Hey! Sorry to hear that you are encountering this issue with the game crashing during the save process.

This does seem rather strange, in order to troubleshoot this, please try the steps here.

If the issue continues after this please let us know so we can investigate further with ...

@edubbsmotor76 Thank you for the video and apologies that you have not heard anything. I checked and can see that your case was escalated.

We ask that you please wait for a reply on your case.

@lucastraversim Thank you for your reply. Just to confirm you tried the connectivity troubleshooting including port forwarding?

Did you find that it was just yourself experiencing these fps drops or was it everyone in your group?

You also mentioned some other subjects and I wanted to address these below:

• no content, this is the minor problem; - We understand that a lack of content can be frustrating and we will pass your feedback on about this.
• no balance on dark zone; - Could you provide more detailed information about this? Balan...

@rage_therapy Thank you for your reply and sharing your thoughts on this.

We will wait to see if @LongLiveRNG continues to have the issue after trying that troub...

@longliverng Hey!

Sorry to hear that you are experiencing game crashes due to EAC 6.1

Thank you for the image. In order to troubleshoot this, please try the steps here.

If this does not work please let us know.

Thank you.

@megaprime-w Hey! Sorry to hear that you are experiencing a crashing issue when playing.

Are you getting any error messages when this happens?

Does this happen when you launch the game or during playing?

Have you tried the troubleshooting from here?

Thank you and we look forward to your reply.

@piksel8x8 Thank you for your reply. We will pass this feedback on!

@wreck3rr Thank you for your reply. Rest assured this was passed on to be investigated.

If you need any help let us know.

Thank you.

@wanorios Thank you for your reply and sorry to hear that the game is still crashing.

Does this happen for any other games?
Are you getting any error messages?
Is the console well ventilated and not overheating?

Thank you and we look forward to your reply.

@ensamimorkret Hey! Thank you for your reply and we are glad to hear that this is now sorted.

If you need anything else please let us know.

Thank you.

@delimanic7203 Hey! Thank you for reaching out about this and glad to hear that you managed to get this sorted.

If you need anything else please let us know.

Thank you.

@theonlyprovoker Hey! Thank you for getting in touch. Sorry to hear that you are missing your exotics.

Could you let us know exactly which exotics you are missing?

Thank you.

@schrims Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

...

@sam_harly Thank you for reporting this to us, we're sorry to hear that occurred for you.

We are not able to revive Hardcore Agents once they have been killed. I understand that it is frustrating that this occurred due to a game crash, and not a death you were in control for, we cannot restore the character in this case.

If you need anything else please let us know.

Thank you.