Ubi-Viral

Ubi-Viral



20 Mar

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    Ubi-Viral on Support Forums - Thread - Direct

@neil_gamerx Hey! Thank you for getting in touch about portraits not unlocking. This is a known issue and is currently under investigation by the development team.

I am afraid at this time we do not have further news to share.

Once an update is made available it will be communicated on the forums.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@yecats131 @JWoody907 Thank you both for your reply. @vtwelver mentioned above that starting the game in offline load prevente...

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    Ubi-Viral on Support Forums - Thread - Direct

@sirharrypierce Hi! Thank you for reaching out and letting us know about some things missing on the Trello board.

Although we are unable to directly add things to this board as that is managed by the dev team I can however check each thing you have reported and let you know if they are a known issue or need reporting:

  • Copy/Paste tool occasionally having no sound on build - This was a known issue that was believed to have been fixed with the Land of Lions update. Are you able to provide a video showing the loss of sound?


  • C...
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16 Mar

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    Ubi-Viral on Support Forums - Thread - Direct

@wranglerltg Thank you for your reply and for the images. If you fast travel away from the area and then return does this issue still occur?

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    Ubi-Viral on Support Forums - Thread - Direct

@gladi8ordude Thank you for your reply and sorry to hear that you are still experiencing this issue.

I have requested an update from the game team on the investigation into this issue, once we hear back we will reach back out.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@guest-udfubv3n Hey! Sorry to hear that you also are experiencing this issue. @Assassin1BK Can you let us know what you did to resolve this please?

...

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    Ubi-Viral on Support Forums - Thread - Direct

@marcin246813579 Hey!

Sorry to hear that you are experiencing this issue with low FPS in Valhalla.

Thank you for the images, your system specs and letting us know what you have done so far.

One other thing worth trying is setting the priority of the game to normal:

  1. Press Ctrl + Shift + Esc to start Task Manager.
  2. Go to the Details tab, right-click the desired process, and choose Set priority and select normal.
  3. When the confirmation dialog appears, select Change priority.


If this does not work ple...

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    Ubi-Viral on Support Forums - Thread - Direct

@xbl_laberbacke @luigispcrew Hey! Sorry to hear that you are both experiencing this issue with the tales being missing in the arena.

Would you be able to provid...

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    Ubi-Viral on Support Forums - Thread - Direct

@kopernikus1979 Thank you for your reply. Are you able to fast travel now?

In regard to the runes I am afraid I do not believe we will be able to recover these sorry.

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    Ubi-Viral on Support Forums - Thread - Direct

@mihai2323 Thank you for confirming this. Please check if any of the content is waiting to be downloaded:

Press the Xbox button to open the guide.
Select My games & apps > See all.
Select Manage > Queue.

If it is still missing can you provide us an image in-game of your inventory showing it missing please.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@soldierboy210 Hey! Thank you for getting in touch and sorry to hear that you are having issues with the "Poor Fellow Soldier" quest.

This is a known issue that is under investigation by the development team. Can we confirm you have defeated all the other members and zealots, as well as completed all story arcs?

You will need to do these in order to reveal the father.

If so can you provide an image showing this.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@slavopap Hey! Thank you for getting in touch and sorry to hear that you are not getting mastery points.

Have you played this game on any other platform such as PS4?

Additionally can you provide an image showing that you are not receiving the points?

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    Ubi-Viral on Support Forums - Thread - Direct

@lucreto Brilliant to hear that this is now working for you.

If you need anything else please get back in touch.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@rahat_pansat Hey! Sorry to hear that you are unable to fast travel.

Are you in a battle when you try to fast travel?

Additionally are you able to manually save the game or is this option also not available?


14 Mar

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    Ubi-Viral on Support Forums - Thread - Direct

@coolgcb7 Hey! Thank you for reporting this issue with redeeming your Twilight DLC Pre Order pack.

This was a known issue and should now be resolved. Are you able to try and let us know if you get an error.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@ernest_mecca Thank you for your reply and sorry to hear that you are also having this issue.

Does this occur for any other games?

Additionally what is your system specs in particular your GPU?

Do you have any custom settings for the game set up in software such as NVIDIA Geforce Experience?

What resolution is the game running at?

Thank you and we look forward to your reply.

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    Ubi-Viral on Support Forums - Thread - Direct

@nextcascade7547 Thank you for your patience whilst we have been looking into this. Can you check if it is now unlocked for you?

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    Ubi-Viral on Support Forums - Thread - Direct

@dexluther Hey! Thank you for reporting this issue with the Twilight Armor Ice Shards sound FX being too loud.

We appreciate you providing reproduction steps also. Would you possibly be able to provide a video of this happening?

Additionally, if you can provide a screenshot of your in-game sound settings.

Thank you.

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    Ubi-Viral on Support Forums - Thread - Direct

@snollss Hey! Thank you for getting in touch.

To start the Siege of Paris questline, you will receive a letter from Randvi.

You must then speak to Toka and Pierre in the guesthouse at Raventhorpe to trigger the mission.

For the letter to appear you will need to have reached England and completed at least one reg...

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    Ubi-Viral on Support Forums - Thread - Direct
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