Ubi-Viral

@shafam Thank you for your reply and sorry to hear that this issue is ongoing, can you try reinstalling the game instead to see if that helps?

Thank you.

@tuesdaybird Hey! Thank you for getting in touch and sorry to hear that you are experiencing controller drift issues.

Thank you for trying another controller and sorry that this issue is happening with that one too.

There was some other reports of this and one player said that turning off controller vibration stopped the stick drift from happening.

Can you try this and let us know if the issue continues.

Thank you.

@yulbeblue Hey! Thank you for getting in touch about packs in the store. As advised by @SpirantCrayon22 these packs are rotated in and out of the store every so often.
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@hirantha_ Sorry to hear that you are also experiencing this issue. Are you able to provide a video showing this happening?

Also is your save on the cloud?

Thank you.

@dools188 Thank you for your reply and sorry to hear that you have been getting these DELTA errors.

This could indeed be due to the maintenance that took place today. Are you able to connect OK now?

@jessica-jinx Thank you for your reply This is very peculiar to be happening.

Would you be able to share an image showing that you do not receive any XP whereas she is?

This would help with starting an investigation into this issue for you.

Thank you.

@taxfrest Hey! Sorry to hear that you are experiencing an issue with the partner program.

Can you please try playing the third mission together, waiting 24 hours and seeing if the progress is counted?

Thank you.

@dools188 Great to hear that this is all sorted for you. If you need anything else please get back in touch.

Thank you.

@wreck3rr Hey! Thank you for your reply. At the moment this is still a known issue and there is no new updates to share on the investigation into this issue I am afraid.

Once there is an update we will reach back out.

Thank you.

@dr_locomotive Hey! Thank you for reaching out about the Exotic Momento Backpack and sorry to hear of the troubles you are having obtaining this.

I am happy to pass your feedback about the RNG part of the game to the development team, however, we can only ask that you do keep trying to get the backpack as we are unable to add it to your account.

Apologies for any inconvenience caused.

Thank you.

@nightwing4l Hey! Sorry to hear that you are unable to get the Leon Kennedy Outfit.

As this is content that is on your account it is not something that we can assist with over the forums.

I can see that you already have a support case with us and this is being investigated by the game team for you.

We ask for your patience whilst this is investigated, once there is an update you will be contacted on your support case.

Thank you.

@aggen Ok thank you for letting us know that you did manage to loot it.

@nikkatsu3 Hey! Thank you for reporting this glitch with the Eva Acosta grenade. Thank you for the link also this is most useful.

I have gone ahead and reported this to the game team.

Once there is an update we will reach back out.

Thank you.

@noxious81 Hey! Thank you for your help and insight with this!

@Sharkie1974 Does what ...

@noxious81 Hi!

Thank you for your reply this has been passed on to the game team.

If you need anything else in the meantime please let us know.

Thank you.

@gaptoothgamer Hey!

Sorry to hear that you are missing a character. Thank you for providing this information.

In order to investigate this further, we have created a support case which you can access here.

We will continue to assist you there.

Thank you.

@agent__nomad Thank you for the video. Was this video recorded at the time of the issue or recently?

If at the time do you still get this issue now 4 months on?

@darkpriest667 We appreciate you are eager for Ubisoft to start supporting Linux, at this time though there is no news to share on if or when this will happen.

We will pass on your feedback though.

Thank you for your time.

@joan_sa Hi Joan.

Thank you for getting in touch and sorry to hear that you have encountered an issue with lost progression.

Are you still seeing the delete option at this time?

Do you remember what level your agent was at?