Ubi-Viral

@xmdead Hey! Sorry to hear that you have experienced this issue with The Vault. We are glad to hear that you managed to find a way for this to complete.

@the_Kettle Tha...

@the_kettle Thank you for your reply and for providing more detail into this. Do you think you could share some images showing the spamming, especially the bots?

@habugii Thank you for your reply. Please understand that video games do crash for a number of reasons, some are caused by the game, some due to hardware or unrelated software issues.

We ask every player to follow basic troubleshooting steps as we have a process to follow in order to eliminate the player's PC causing the crashing. After this, we request system files in order to identify if there is anything that may be causing this crashing. This is done via a support case and is why you only see the initial communications of requesting that troubleshooting be done first on the forums.

I hope that you understand we are trying to help players and in a lot of cases doing the troubleshooting steps does resolve crashing issues.

Thank ...

@sasorisan1 Thank you for getting back to us. The issues you have reported to us are still being looked into at this time, do not worry about the YouTube videos as we have been able to access this content.

Once we have an update we will reach back out.

Thank you.

@n3mb0t That would be great, thank you!

@fluffy_man_6969 Sorry to hear that this issue is persisting. So we can look into this further please contact us via a support case here.

Thank you.

@sandgurung Thank you for your reply. We have had no other reports of this happening to other players.

Reinstalling the game is one thing you could try indeed. We are unable to fix your game from our side sorry.

We will pass your feedback on about adding exclusive apparel sets from previous seasons to the store.

Apologies for the disappointment caused by not getting striker apparel sets.

Thank you for your time.

@kraziagent Hey! Sorry to hear that the game keeps freezing for you. Thank you for verifying your game files and reinstalling the game.

We appreciate the images and error log you have provided. There are some additional troubleshooting steps to try here.

If the issue continues after this please...

@n3mb0t Hey! Thank you for getting in touch about this Talent Perpetuation bug you may have come across.

Thank you for the description of what is happening. Would you be able to provide a video of this issue happening? We can then look into this further with the game team.

Thank you.

Hey folks!

Sorry to hear that you have been experiencing spam in the in-game chat. So we can look into this further can we ask that you provide some screenshots of this happening.

We can then look into this further with the game team.

Thank you.

@thatboydrayy Hey! Sorry to hear that you have been getting this Mike error. Thank you for the steps that you have tried and sorry that these have not worked.

At the moment there is little else we can do on the forums. Rest assured we do want you to play and would love to look into this further with you.

I have checked and can see that you have not reached out to us on a support ticket. Would you be able to do that so we can troubleshoot this with you further please.

You can do this ...

@ricosuave305 Hey!

Sorry to hear that you are experiencing this game freezing. In order to troubleshoot this please try the steps here.

Should the issue continue after this please get back in touch via a support case and provide your system files. You can find how to do this ...

@yrc-07 Hey! 

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you. 

Alternatively, you can create a support ticket for support in your language here:

...

@asterix201252 @SirHarryPierce Thank you both for your reply. Was this a one-time occurrence or does this message constantly pop up?

@unexactriot299 Hey! Sorry to hear that you are also having this issue. Thank you for confirming what region you are playing.

What rank are you currently?

@voute-r6s Hey! Thank you for your reply and letting us know that it is all working for you now.

You should be able to re-enable the overlay as a hotfix was released to resolve the crashing issue.

If you need anything else please let us know.

Thank you.

@sirharrypierce OK thank you for letting us know. If it becomes more frequent please do get back in touch and we will investigate further.

Hey, folks!

Thank you for letting us know about the tutorial messages suddenly popping up.

Can we ask have you all completed the tutorial?

@ghost722nd Don't worry we have not forgotten! Once we have more info we will reach back out to you.