Ubi-Viral

Hi everyone,

We understand that you have all been experiencing frequent crashes. @Habugii Thank you for your in-depth post this is greatly appreciated as it give a good indication of what you have done so far.

We would like to look into this in more detail with each of you on a 1 to 1 basis. Please contact us via a support ticket ...

Hey @Habugii

Thank you for your response and the time you have taken to troubleshoot and help with this issue. I understand that this has been an ongoing issue for you and that other players on the forums have reported experiencing similar freezing. Apologies for any inconvenience that this has caused.

When it comes to gathering data on an issue, completing troubleshooting helps us to narrow down the potential contributing factors. Providing system files helps us to investigate further and get a better picture of the root cause of the issue.

The data tha...

@valinari @JoeFerro Hey! Thank you for reporting this issue with Cassie Mendoza not having any items for sale. Thank you for the image it is greatly appreciated.

This...

@snips86x Sorry to hear that this issue is continuing for your brother. Can you ask that they please contact us directly on a support ticket so we can investigate further with them.

They can do this here.
...

@pakarmy1337 Sorry to hear that this is also happening to you. Have you tried the steps that Ubi-Milky linked above?

Hey folks!

Sorry to hear that you are experiencing crashing issues. If you are yet to please do try the steps here.

If this does not work please send us your system files in a support case so we can investigate further. You can find how to do this here.

Thank you.

@brewz Hey! Sorry to hear that you have had this issue with the Mast Control Point not starting.

In order to investigate this further can you provide a video of this issue? We can then pass this on to the game team.

Thank you.

Hey folks! At this time this issue is still being looked into.

Please ensure that you have submitted your system files to us via the links provided above.

Thank you.

@vykyng666 This does seem rather strange. Could you provide a video of this issue please?

@suspiciouspixel Hey! Thank you for your reply. At this time this issue is still under investigation.

We do not have any further information to share at the moment sorry.

Thank you.

@rage_therapy Hey! Thank you for your feedback and we are happy to hear you are looking forward to the upcoming updates in February 2022.

If you need anything else please let us know.

Thank you.

@Adrian-11 We understand your frustration and will pass on your feedback to the game team.

Thank you.

Hey everyone.

Thank you for your images and information on this issue. I have passed these on to the game team. I understand that this issue has been ongoing for sometime and at the moment it is still being looked into.

Apologies for the delay with this.

Thank you.

@blubbmoep Hey! Sorry to hear that you have encountered this issue with The Wall Street Caches.

Thank you for the video this is most useful and thank you for that forum link. I have checked with the game team and this issue should have been resolved however as it is still happening for you I have gone ahead and informed them that it is still an ongoing issue.

As such I have passed on the video you have provided and they will investigate.

Once more information becomes available we will reach back out.

Thank you.

@ltb5 Brilliant to hear that it is now working for you.

If you need anything else please reach back out.

Thank you.

@namiyon Sorry to hear that it is still freezing for you even after the update. Can you try the steps here to see if they help.

If the issue continues after this please let us know.

Thank you.

@jack_jack Hey! Sorry to hear that you have lost your level 40 agent. We completely understand that this is frustrating, however, your agent is saved server-side and should not be lost due to a game freeze.

So we can try and recover the agent for you, please reach out to us in a support ticket here.

Thank you.

@valkyrieavnor Brilliant to hear that @Adrian-11 was able to help you resolve this. If you need anything else please reach back out.

Thank you.

@hagi_sk Hey! Sorry to hear that you are having an issue with the raid.

Would you be able to provide a video showing this issue happening so that we can pass it on to the dev team.

Thank you.

@sbl27480 Hey! Sorry to hear that you are experiencing an issue with your mic in game. We have had no reports of this happening for other players.

Can you please:

• Head to the main menu of the game and select the Settings tab. 
• Enter the Audio sub menu.
• Make sure that the Microphone Enabled option is set to Yes. 

If this does not work can you please provide us with an image showing your in-game audio settings.

Thank you.