Ubi-Viral

@undeadarcher456 Hi there, thank you for getting in touch and sorry to hear that you are having issues with the Monster Hunter achievement.

Have you played the game on any other platform and if so have you met any of the requirements for this achievement on the other platform?

@veico_cm Hey! Thank you for getting in touch and reporting these issues with the armor pieces. Thank you for the images these are most useful.

I have gone ahead and reported this to the dev team.

Once there is an update we will reach back out.

Thank you.

@tomrommel Hey! We are sorry to hear that some of your rations and arrows got missing after you completed the quest "Into the Fog".

Thank you for sharing this with us, I am afraid the development team has been unable to reproduce this issue and as such it will not be fixed.

In regard to the crashing issue please try the steps here.

Apologies for the inconvenience caused.

Thank you for your interest in the game and let us know if you have any further ques...

@ubi-viral Thank you for replying to us. I have gone ahead and reported this to the development team. Once there is an update we will reach back out.

Thank you.

@liam_jordan Hey! Are you needing any help with anything?

@gabubr7 Ok thank you for testing. This could indicate an issue with the settings on the wireless headset.

Could you provide a screenshot of your settings for sound when the wireless headset is plugged in:

1. From the desktop, right-click your taskbar's Speaker icon and choose Playback Devices.
2. Click your speaker or speaker's icon and then click the Configure button.

We can then look into this further.

Thank you.

@anykeyer Hey! Sorry to hear that you are experiencing bugs with the Discovery Tour.

In order to troubleshoot this please try verifying your game files.

If you need anything else or the issue continues, please let us know.

Thank you.

@mrdarko_88 Thank you for adding it to the ticket. What is your ticket number?

@sampickz Hi there, sorry to hear that you have experienced this issue with saving Sigurd too early. In order to investigate this further can you provide a video showing that you are unable to proceed?

We can then pass this on to the development team.

Thank you and apologies for the inconvenience caused.

@cathmor1973 Hey! Sorry to hear that you are having crashing issues. To troubleshoot this please try the steps here.

Should this issue continue after this, please let us know.

Thank you.

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@rayzanc Hey! Sorry to hear that you are experiencing crashing issues. In order to troubleshoot this please try the steps here.

Should this issue continue after this, please let us know.

Thank you.

@spirantcrayon22 Hey! Thank you for your reply. We will pass this feedback on to the development team.

Thank you.

@mserrao26 Hey! We've received reports of players who are unable to complete the World Event "Old Cellar".

The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted to the forums.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for...

@gabubr7 Thank you for getting back to us and sorry to hear that this is also happening in Far Cry 6. Do you have a wired headset that you could check works?

How are you connecting the wireless receiver? Is it in a USB 3.0 port? If not please try this.

Also what make and model headset is it?

@jea723 Thank you for confirming this issue. We are going to need to investigate this further with you. I have gone ahead and created you a support case (15536195) with some questions that the development team would like you to answer.

You can access and respond to this case here.

Once you have responded feel free to reply back here to let us know.

Thank you.

@kaijunt Hey! Thank you for getting in touch about your PS5 controller vibration issue. The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, it will be posted on the forums.

Please let us know if you have any further questions.

Thank you.

@vizibal Thank you for providing your case number. I can see that we have responded to you on your case. We will continue support there.

Thank you.

@spirantcrayon22 Ah I see, thank you for doing that.

@gabubr7 OK how are you connected for audio. Is it through a headset or through speakers?

@peleeeuuh Hey! Thank you for getting in touch and sorry to hear that you are getting this error about DX12 not being supported.

So we can investigate this further please let us know what laptop model you have and also the GPU that is inside.

Thank you.