Ubi-Viral

Hey! This has been forwarded to the relevant team for investigation.

For the time being, we would ask you to try the following steps, as they might help resolving the issue:

https://support.ubisoft.com/en-GB/Article/000061964

Thank you.

Hey, piranh4de4!

Sorry to hear that you are encountering this error message. Can we ask that you please try the steps from the link below:

https://support.ubisoft.com/en-gb/Article/000061047

If the issue persists please let us know.

Thank you.

Hey! Sorry to hear that you are encountering this error when purchasing credits.

Can we ask for the credits issue you ensure the Steam Overlay is enabled:

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. Check the box next to Enable the Steam Overlay while in-game.

In regard to the Battle Pass you should be able to purchase this in-game once the above is done.

Originally Posted by PabloDiscobar
I have found a fix for it. I also had the same issue, my graphic settings were not saving, and I tried everything I searched on the internet, but finally I deleted the configuration file once again in the Documents folder and launched the game and in graphic settings, i set overall graphics quality to low and saved it. It fixed the issue and my graphic settings now remain the same. keep in mind that the control folder access in the Ransomware which can be found in the virus and threat protection, should be turned off.

Hey! Thank you for letting us know what worked for you.

Hey, khaitoe!

Sorry to hear that you are encountering this issue. Can we ask that you please complete the steps from the link below:

https://support.ubisoft.com/en-US/Article/000078839/

If the issue persists after please let us know.

Thank you.

Thank you for getting back to us. Can we ask that you please submit us your system files via a support case so we can investigate further:

https://support.ubisoft.com/en-US/Article/000061449

Hey, depressingushi!

Sorry to hear that you are encountering this issue.

Please try the workaround below to see if your issue resolves:

- Make sure Uplay is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Uplay as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Uplay
- When the game starts back up, you will get a message about which save to use. Make sure to select the local save, not the cloud game save. Uplay will the... Read more

Originally Posted by Ink_Defense
Wow ,

So ubi fix this issue for me 1,5 month ago ,when magicly mobile wifi hotspot starts working after I describe the issue to support.

And what happen today XD

IT DOESNT WORKING AGAIN XD

Its just unreal

Sorry to hear that this is not working again for you. What is the reason you are not using your normal WiFi constantly instead of switching between networks? Mobile Hotspots are not designed with the demands of online gaming so we are unable to gaurantee that it will work.

Hey!

I appreciate you’re eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security.

We are working to deliver a global and reliable solution for detection but do not have more info yet as investigations are ongoing.

Originally Posted by REALTYKING
well if restarting the game would have fixed the problem. the problem would have been fixed for me near 3 months ago. and yes the problem still is bothering with the Iranian players.asked my friends and they had the same problem.

OK thank you for your reply. At this time it is still being looked into. We apologize for the delay with this and hope to have it fixed soon.

Originally Posted by Hendesiboy
The problem still exist .i use proxy and i can play .i found out with out proxy we cant conect to some site like metagame.forhonor.ubisoft.com i am not sure but i think this is the problem we have.i hope ubi can fix this problem. if you contact me i send you a photo may can help.my email is REDACTED

Hey! I have redacted your email from your post in order to protect your information. In regard to the issue you are having please contact us via a private message on our social media channels here:

... Read more

Originally Posted by Dr_Whisky21
Facing the same issue. The display options show only 60hz. Switching between windowed and fullscreen didn't work. Changing the gamesettings.ini file makes the game run at 144hz even though the option still shows only 60

Hey! Sorry to hear that you are experiencing this issue. Do you have Vsync enabled?

What GPU are you using?

Originally Posted by Itzzaboy
Don't know if it helps, but I've noticed that the issue fixes itself if I join up with at least one other player as a premade. If I try to solo queue, P2T does not work at all. If I play as a premade, P2T functions normally

Hey, tzzaboy!

Thank you for sharing your workaround. Hopefully this will help others facing the same issue.

Hey, Dr.Kashie!

Sorry to hear that you are experiencing connectivity issues with Rainbow Six: Siege. Thank you for providing the information based on your location and type of network.

Are you using a cyber cafe? Additionally, can we ask that you please complete the steps HERE.

Thank you and we look forward to your reply.

Hey!

Welcome to the forums and sorry to hear that you are experiencing this issue. Before we look into this further, your account username is against the Ubisoft Terms of Use and as such we have changed it to: NormRainy

Additionally, your account avatar is also against the Terms of Use and has been banned. You can find the Terms of Use here: ... Read more

Originally Posted by Marsovian
Polish version. The same bug appears, 2nd time in a 60hr session.
Its carbon copy of other in-thread reports.

Hey! Sorry to hear this, could you provide a clip or image of this happening please?

Originally Posted by hobIin
i can start the game and play it for a little while. but after 5-30 minutes it just crashes with no error codes or anyting.
i have tried reinstalling the game, and i have tried veryfying game files. i have also checked my directx and updated windows and graphics driver.

i have a rtx3070 dont know if that has anything to do with it

please help

Originally Po...

Read more

Hey, SuicidalEw0k!

Sorry to hear that you are having this issue. Can you try running DX11 as suggested by Asterix201252 and let us know if it does not work.

Thank you.

What is the case number please?

Originally Posted by SirHarryPierce
My above stated tickets have been merged by support.

Hey, SirHarryPierce!

Multiple tickets do get merged. Did you receive a response on this issue through your case yet?