Hi there @SmokeEater30129, sorry for the late response! I was able to locate the support case that you have open and I have a good idea of what is causing this issue. For account security purposes, we will need to proceed through private channels. While live chat support may not be available in your region while some teams are offline, you are always able to comment/update your support case and review previous communication.
Hey @mattj402, I'm sorry to hear that you're having issues with installing Valhalla and I would like to look into this further! Just to confirm, were you able to complete the troubleshooting steps that we provided to you most recently via support case? If not, please take the time to check and make sure that everything has been completed successfully. Once they are done, please be sure to manually clear your Ubisoft Connect cache. Next, please check and make sure that you have Ubisoft Connect installed on the same drive as your OS. After that is ...
Read moreHey there @SuperKidRL! I'm sorry to hear that your purchased DLC for Valhalla hasn't been delivered yet. Since it has already been 48 hours, it is unlikely that your DLC is just delayed. If the funds have not been taken out of your account, you can probably attempt the purchase again. With that said, for account safety reasons, we will need to proceed through private channels so that we can look into this further. To do so, please...
Read moreHi there @RazorsRenegade, thanks for reaching out! To clarify, Siege does not support cross-progression between different console families at this time. If you need it, this FAQ article has additional information on what you're look...
Read more@AlpineBrisket If anybody you know is experiencing this issue as well, please have them report it and we'll be happy to include their info with our investigation. Troubleshooting is a common first step in any bug-reporting process, feel free to do additional research on the bug-reporting life cycle to learn more about how that works.
Let me know once you've gotten those steps completed, and again, thank you so much for your help with this problem!
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@AlpineBrisket Sorry for the confusion! It can be difficult to understand but let me clarify: I try to mark the most recent response as a solution to help other players who have this same issue and are looking to report it. The selected response is pinned to the thread for others to see that first instead of other responses that are otherwise unhelpful to the overall investigation. At this time, my response that is selected as a solution is the most current answer that we can provide.
Just to check, were you able to complete the troubleshooting steps? If not, please...
Hi there @JAMIE360OWEN, thank you for taking the time to reach out with your concerns! I do apologize for the inconvenience so far and I am more than happy to look into this matter further. First, if you don't mind, please check for the One-Time Offer Pack in-game at the following location:
Stash > Mailbox > Special Deliveries
If you cannot find the contents in-game please complete ...
Hi there @ivan3000x, thank you for sending this in! I went ahead and merged your topic with the mega-thread about this issue to keep everything together. Our team is aware of the problem and they are already working on a fix for us at this time.
Hey @AlpineBrisket, I appreciate you taking the time to send this in! I haven't seen this happen myself and I'm not seeing it reported either. To be safe, if you haven't done them yet can you tackle the troubleshooting steps in this FAQ article and then let me know if you see this happen again? Once that is done, I'll go ahead and submit a new report for this and get...
Read more@Kaedenya It's not expected for you to have a second controller but if you do, can you try testing this to see if it happens again? Also, can you recall how long this has been happening?
After that, can you tackle the troubleshooting steps in this FAQ article then let me know if this continues? Thanks!
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@orldan Thank you for confirming that this was resolved with a reset! Apologies for any confusion- we didn't mean to imply that resetting was the fix, we simply request certain things be tested to confirm and clarify things further for our documentation and reporting process. With the info you provided, you have already helped tremendously and expedited the investigation process. For good measure, I'd like to ask a few follow-up questions:
Hi there @Shawy00! Were you able to navigate to the Pointman expertise as advised by @AlpineBrisket? If not, please try that now and let me know! Thanks...
@Badghosty Thank you for following up with the additional information! Just to clarify, can you recall roughly how long this has been occurring? Also, were you able to complete the troubleshooting steps in these FAQ articles?
Hi there @PaleHorseSix, sorry for the late reply! It looks like some others were kinda enough to assist and have advised you to scroll further down to where the purple skins are located. Just to check, were you able to try that and if you did, did you find your missing backpack skin? If not, please let me know and I'll be more than happy to assist you further.
Hey there @AlpineBrisket, thank you for taking the time to send this in! Just to check, can you recall roughly when you started noticing this happening? Also, if you knock out the steps in this FAQ article, does this still happen? Thank you...
Hi there @RAKANQAQ, just to check are the missing operators just MIA? It's possible that they were captured in a previous mission and you'll have to rescue them in-game in order to recover any XP gained with that operator.
@Humility925 @MGuenny @johnny19w I think I can help with some of these problems!
To clarify, whenever you see "categories.xxx.name" that is a basic text bug that has ...
@hundreAd1800 As our friend @Ubi-Thrupney confirmed, they went ahead and reported this issue to our investigation team. Any future updates will be communicated through o...
Read more@Mr-Red-_ Good news! You are in fact able to merge two Ubisoft accounts into one at this point in time. With that said, if you have content on multiple platforms you're probably looking for a feature called cross-progression, which is not supported by Siege. If you'd like more information on that, we have this FAQ article which should be helpf...
Read moreHi there @O-N-A91! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings. If you'd prefer to receive support in another language, you're welcome to create a support case on our website, and a member of your regional team will be able to as...
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