UbiKoality

Hey OceaN_Man_19! I'm terribly sorry to hear that this is happening. Before I provide some suggestions, can you please clarify what you mean by, "this only happens to DLC characters"? Thanks!

Thank you for letting me know, JaCoBReaper. You would need to request a refund from your regional Store team. Can you let me know the case number you created for this instance? I would be glad to review it further.

Hi kristjune! You should be able to change your username on October 7th, 2020.

Hi imStreamingThis! I'm sorry to hear that you're being connected to the wrong datacenter in Rainbow Six Siege. For starters, please try clearing your Xbox's cache. You can do this by unplugging your console from the wall, waiting at least two minutes, then plugging it back in and restarting your game. Afterward, I would strongly suggest completing our connectivity guide in full -- including port forwarding. This will ensure that your connection to the game's online services is completely optimized and is not being interrupted. Ultimately, this will help get you connected to the correct datacenter!

However, if the problem persists, please... Read more

Hello there, JaCoBReaper! I deeply apologize for any inconvenience or frustration that this may have caused you. Where else have you posted about this? Also, have you tried reaching out to our team at support.ubi.com for assistance?

Hi C0nC0n123! My apologies for this inconvenience. Support is not able to revert abandonment penalties or restore lost ranked points, unfortunately. However, I can certainly get this reported for you! Do you believe any players in the match were solely responsible for this happening? Were you able to get any videos or screenshots?

Hi there, DelBingo! I'm extremely sorry to hear about the sanction that has been placed on your account. As I am not able to assist with account bans of any kind over the forums, please open a case at support.ubi.com to submit an official ban appeal. From there, our team will investigate your case and your account then let you know once a decision has been made. Please keep in mind that the team's decision is final and cannot be overturned. Thank you for your patience in the meantime!

Hi Drfrog08! Rainbow Six Siege does not support cross-platform at this time, meaning that any content you have earned or purchased on your Xbox cannot be transferred to PC. You would need to purchase a separate copy of Siege solely for your PC. My apologies for any inconvenience this may cause!

Hello there, L3MM3_D0_M3. Firstly, thank you for taking time out of your day to write this post. Secondly, I completely and totally understand how disheartening it can be to encounter players like this so frequently that you can barely even play the game. While it may not seem or feel like we are taking the necessary measures to tackle this issue, I can promise you that is not the case! Rather than copying and pasting a response, I would like to direct you to my reply to another player's post regarding DDoS ... Read more

Hi there, BOEHKOMAT_CCCP! Thank you so much for taking the time to write this post and get this reported. Your help is seriously appreciated! I do apologize that your previous reports went without acknowledgment, but I can assure you that R6Fix is still an incredibly great resource to utilize. I will certainly get this passed along for you, but I would still strongly suggest posting it on R6Fix for the sake of visibility. You can also post o... Read more

Hi comfyninja6932! I'm terribly sorry to hear that this problem is still persisting for you. I completely understand your exhaustion at this point since it's so severely impacting your gameplay. That being said, have you tried clearing your Xbox's cache? After reading your initial post, I can see that you've tried reinstalling the game and restarting your console, but clearing the cache is a bit different.

To do this please unplug your console from the wall, wait at least two minutes to plug it back in, then restart the game. This has been found to resolve varying bugs and other technical issues! Please let me know if you notice any differences or improvements.

I'm terribly sorry to hear that, HGxSlayer! Can you please provide me your most recent case number that you've created for this problem? Thanks!

After further review, I can see that your case has been placed with the correct department. As soon as they have reviewed your ticket and your account, they will get back to you with a decision. For now, I will be closing this thread. Thank you greatly for your patience in the meantime!

Originally Posted by BigAnalDaddy
Hello there all, about a month ago i woke up with a splitting headache. A burning desire in the pit of my stomach. I turned my pc on and opened up spotify to listen to the warm melodies of neck deep and lil peep. Just as the sound of dry hands strumming a wooden bass solo I received possibly the worst news since my father died. YOU ARE BANNED FROM RAINBOW SIX SIEGE
REASON: CHEATING
The first thing I did was contact support as any young and innocent man would do. I open a ticket, I write "I dont know what is going on at the ubisoft center but why was i banned. I HAVE NEVER CHEATED. UNBAN ME PLEASEEEEEEE ALL OF YOUR DEVS THAT REVIEW FOOTAGE ARE BRONZE AND HAVE NEVER SEEN A GOOD PLAYER. I WANT TO SEE THE EVIDENCE OF MY SO CALLED "CHEATING"...

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Hello everyone! Firstly, I would like to greatly apologize for the inconvenience and frustration that this has caused you all. I completely understand your annoyance here, and I would be just as aggravated in your shoes. Secondly, I would strongly suggest completing the suggestions listed ... Read more

Hey thicc.panda69 and MuLlUt_MaN! My apologies for any inconvenience that may have been caused. Please do not hesitate to reach out to our team at support.ubi.com! They may be able to provide some further insight or help in case the filter may be incorrectly detecting a word. Thanks!

Hello there, KILL.VILL.! The answer to your question can be found here. My apologies for any inconvenience that may have been caused!

Hi Brank_MX! Rainbow Six Siege does not support cross-platform at this time, meaning that you would not be able to access Siege or any data associated with it on your Xbox even though you own the game on PS4. My apologies for any inconvenience this may cause you!

Hey DeletRecruit! Rainbow Six Siege does not support cross-platform at this time, meaning that you would not be able to play the game on PC because you own it on PS4. You would need to buy a separate PC copy in this case. My apologies for the inconvenience and confusion!

Hi TheKfcBandit! As this all is an automatic process that takes place on the backend, I'm afraid that Support is not able to speculate on when or if exactly the MMR rollback will take place. If it does, you should receive a message stating that a cheater you played with was identified and sanctioned. My apologies for the confusion!