Anno 1800 Dev Tracker

@IIAc3sII Hey there! Apologies for the delay in getting back to you.

Firstly, thank you for continuing to post bug reports for Anno 1800. The level of detail you provide is really impressive and extremely valuable.

With regards to those bugs you've already reported, don't worry. The last thing we want is for you to spend more time reporting a bug you've already highlighted to us. After the forums are read-only later today, our teams will be working through all of the bug reports and issues we've received and passing them to the development teams. Where more information is required, or requested by the devs, we'll reach out by creating support tickets and emailing the email address linked to the Ubisoft account you pos...

Hey there @kenjara

Thank you for taking the time to report this to us, I appreciate it.

Apologies if this has impacted your gameplay in any way.

Just so we can rule out any technical issues, could you please give the steps from this article a go, to see if they help at all?

Does the issue with...

Yes, the Paved Streets. Since streets do not have a blueprint-state, if you lack the resources to build them when placing a Stamp, they're not placed/built, and you'll have to do that manually later.
There is a limit on maximum stamp size which we ultimately added after testing due to performance reasons.

You can use those stamps but everything you do not (yet) have access to will be placed as a blueprint and has to be upgraded later (with the exception of advanced roads, since roads cannot be blueprinted)

Heya @Humility925 , @SerikaG and @Synchronos357 - great to see this discussion around lifestyle bonus mechanics! It sounds like we mostly think this is working as intended, so I'm considering it feedback and moving it to General Discussions. Feel free to continue discussing it!

Hello everyone,

As mentioned in the previous message, this issue has now been fixed with yesterday's patch, Game Update 16.1. You can read the full Release Notes on the Anno Union: (https://anno-union.com/updates/anno-1800-game-update-16-1/). If the issue still persist, please create a new thread in the Support section of this forum or contact Support directly.

Thank you again for your patience and happy city-building!

@dubie3795 Hi dubie3975! This got posted to Rocksmith+, so I will move it for you to Anno.

Hello everyone, happy New Year to you all.

We have good news and a fix that should resolve another cause of the issue with the game not starting.
The patch (Game Update 16.1) is still planned for January, more info next week.

Thank you for your patience.

Ahoy there @roywachter , welcome to our forums! Great to hear you're giving Anno 1800 a go

I've moved this thread across to our General Discussion area, where our community will be better able to give advice on how best to build a harbour. It'd be helpful to have some screenshots from you showing what steps you've been taking when trying to construct a harbour - that'll help other players to better see what you might want to do differently.

Here's our ...

Hey @zNafez

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

Hey @Viper4877

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

Hey @NicoPomme

Here on this forum, we at Ubisoft Support can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with Anno 1800 in German, please follow this link: ...

While we're glad to hear that the hotfix resolved the issue for many of you, we're aware some players are still facing the problem.
We'll continue our investigations.

Salut @Svhmaa et merci de nous avoir contactés.

Je comprends que tu souhaites migrer sur la plateforme Steam.

Je tiens cependant à t'informer que même si tu achetais le jeu depuis Steam, il est nécessaire d'utiliser le lanceur Ubisoft Connect.
En effet, même achetés depuis Steam, les jeux sont reliés à la bibliothèque Ubisoft Connect et nécessite le lanceur pour que l'on puisse y jouer.

Du coup, si tu as le jeu depuis Steam, tu devras avoir Steam et Ubisoft Connect de lancé, alors que si le jeu reste sur Ubisoft Connect, tu n'as besoin que d'Ubisoft Connect.

J'espère que cela a pu répondre à ta question.

Dans tous les cas, si tu souhaites obtenir un remboursement, je t'invite à te rendre sur ton ...

We have just deployed a fix that should resolve the launch issue with Anno 1800 for most players.
Please verify the game files after the patch.

If you still encounter issues, please let us know and specify the platform you're playing on.

Hello everyone,

We have found a possible fix for the launch issue and are currently validating it. We'll have news on the exact patch date and time tomorrow.

-The Anno Team

Hello everyone,

We are currently still exploring a potential fix for the issue, and are aiming to communicate more information soon.

Thank you for your patience.

-The Anno Team

Hello everyone,

We are making progress at working on and testing a potential fix for the issue. However, at the moment we cannot give you a timeline yet. As soon as we have more news, we will update this thread.

We appreciate your patience and apologies for the inconvenience.


-The Anno Team

Hey all,

thank you very much for your reports on the issue over the last days, we have identified one potential cause for the issue and are investigating further.

If you haven't done so already in your previous posts, could you give us some info on the following points:

• are you attempting to play Anno 1800 via Ubisoft Connect, a Ubisoft+ subscription or via Steam?
• what kind of hardware are you using? Specifically relevant are: Operating system (and if you're using a preview/insider build), processor and graphics card

Feel free to use this thread for any additional details you can provide us with: ...

Hey @HobbitStomper and @Asterix201252 , thanks very much for sending over your thoughts about skyscrapers and mail! I've gone ahead and highlighted this thread to our ...