Anno 1800 Dev Tracker

@IIAc3sII Hi !

I've taken note of your report regarding Cherry Trees, along with the screenshots, and I thank you for the details provided !

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know the following :

Are other trees / ornaments causing the grass display Issue ?

...

@AORUS2017 Hi !

I've taken note of your report, and I'm sorry to hear that these Issues impacted your experience !

For the purpose of our investigation, in order to isolate the trade route problem, and as mentioned by ...

@TomoSojiro Understood, thanks for the update !

Enjoy the game, and feel free to reach out if you have questions, or if there's anything else we can help you with !

@SirHarryPierce Hi !

I've taken note of your question regarding docklands and finances, along with the screenshots you provided.

It's been forwarded to the relevant Team, and we'll reach out once additional information is available.

We thank you for your patience and understanding in the meantime, and if you have questions, or if there's anything else we can help you with, feel free to reach out !

@Weismies Understood, thanks for the details !

Your report has been forwarded to the Team, along with the screenshot you provided.

Don't hesitate to let us know if you'd like to report other Issues, or if you have questions !

@piero-debla Hi, and welcome to the forum !

I've taken note of your question regarding mouse and keyboard support for the Console Edition of Anno 1800.

It will not support those input methods, and for more information on that subject, along with more details on the Console Edition, I invite you to check the dedicated article on the Anno Union website :

https://anno-union.com/union-update-your-questions-about-the-console-edition/: (...

@AllisterMcLane Hi, and welcome to the forums !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to post your message over on the ...

@Damingzi1014 Hi, and welcome to the forums !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to contact us directly, through our Help website, which will allow you to get the ...

@dcoolArne Hi there

Thanks for your report and the screenshot!

Could you let me know the name of the DLC in German? Then we can pass it on to the team

Thanks!

Hey @Theshadowbe,

I'm sorry the lack of communication has you feeling abandoned but rest assured this isn't the case.

Given the rate of contacts we have at the moment, it isn't possible to for us to check in as much as we'd otherwise like to but we're doing what we can to work through the backlog so we can get back to being more responsive!

Thanks for bearing with us while we work through this!

Hey @Theshadowbe,

As below, there is a delay while our agents work hard on the backlog of queries.

Due to this, we're unable to provide any time estimate for a response but kindly ask you remain patient and we'll be with you as soon as we can.

Hey @Arithon89,

I've removed the Case ID from your post for security purposes.

As below, we're aware of delays and are working through the backlog best we can.

Posting your case ID to the forums will not envoke a faster response.

For non-account specific, general gameplay issues, you are welcome to open a thread here to discuss this further.

In regards to being unable to build the World Fair in-game, please ensure you've tried ...

Spot on thank you @hundreAd1800!

I've removed your post for privacy purposes, but the files have been passed on to the team.

Appreciated!

Thanks for confirming @Asterix201252!

This suggests this may be save specific.

How are you getting on @TomoSojiro ?

Hey @tuckbuckford2,

Thanks for reaching out.

Are you also experiencing authentication issues?

Given the nature of these and that they require us to look into your account(s), this isn't something we can assist with via the public Discussions.

And thus, all we can do from this channel is direct you to opening a case with the relevant information we need to look into this further.

Apologies if this comes across as canned, but it's all relevant to the issue at hand.

As for our direct channels, we are experiencing higher than normal contact levels at the moment, resulting in delays to some responses.

Rest assured your cases has not been ignored and as we don't use bots across any of our channel...

Hey there guys,

Thanks for sharing this feedback on the locations of the different Mooring buildings, I've gone ahead and passed this on to the team.

And sorry to see it's already lead to confusion in the tutorial too!

If there's anything else you'd like to share or any other buildings where their categorisation is confusing, please let us know!

Thanks for getting back and confirming the issue is present with the Airship platforms guys, appreciate it!

I've gone ahead and and raised this all to the game team so they can take a closer look.

If we need any more details or if we have any updates to share, we'll let you know here.

And course if you have any updates, please let us know.

Thank you!

Hey there @SirHarryPierce,

Thanks for getting in touch and raising this issue with us!

I've gone ahead and passed all of this information on to the team.

Given the rarity of it you've noted, we can't guarantee it'll be a quick fix, but as usual we'll keep you posted as and when we have more info.

Do you have the affected save file you could share here too so we can pass that on?

Much appreciated!

Thanks for the additional feedback guys, this has been noted to the team also.

We haven't heard back yet in regards to this, but when we have more information, we'll let you know!

Hey there @TomoSojiro,

Thanks for reaching out!

Were you receiving them in the same save before the update?

Were there any other changes in-game other than the update when this began?

Have you tried verifying the game files or testing a new save?