Anno 1800 Dev Tracker

Hey there @zhuying1317 ,

Thanks for reaching out and reporting this to us!

I'm sorry to hear you're unable to progress.

To allow us to take a closer look, could you please share some screenshots or clips of the issue and the 'No God, No Master' quest being completed so we can take a closer look?

Much appreciated!

Hey there @WannaMaker7,

Thanks for the update, I'm glad to see this has been resolved for you!

If there's anything else we can help with at all, please do let us know!

Thanks for the saves guys.

@IIAc3sII - you're save to remove the G-Drive link / file if you'd like to now, I've already downloaded it and sent it to the team along with the additional information on your findings with the AI.

@hundreAd1800 - I've grabbed this save too.

We do have security precautions in place that can occasionally hinder our access to certain sites so thanks for relinking them.

As requested, we do still require DxDiag and Engine.ini files as requested by the game team too, if you could please refer to @Ubi-Froggard's last post for more information on providing this to us.

And of course, we...

Hey @thorvda

As below, the dev team are already aware and hope to release a fix for this in a future update.

We're unable to confirm when this update will be at this time, but when more information is made available, we'll share it here.

Thank you and apologies for the inconvenience caused!

Hey @kevin1067,

For privacy reasons, I've had to remove the Case ID from your post.

We're experiencing higher than usual contact volumes at the moment across our Support Channels, resulting in some delayed responses.

Rest assured your case has not been ignored.

Please hang tight and be patient and we'll be in touch with you as soon as we can!

Thanks for your understanding!

Thanks for the additional responses guys.

We haven't had anything back from the team as of yet to clarify if this is working as intended or not, but when have more news, we'll let you know.

Thanks for your patience!

Thanks for noting this @Mevelios !

How are you getting on here @Asilee ?

Hey,

Do either of you having the issue have cloud saves enabled in the Ubisoft Connect settings?

If so, can you try disabling it, and if not, try enabling it.

Then see if your game saves next time you play.

Hey @Zep_Johnny

This error usually means you launched and linked the game originally whilst logged in to a different Ubisoft account, so please check the username in top of Ubisoft Connect and see if you remember having another one. Then try logging in with any other email addresses you own. 

If you can't remember having another account or the details for it, we can help you resolve it, but not on a public forum, so please reach out through one of the options below so we can help you locate the correct account to login to. 

...

Hey,

I'll pass on your suggestions for the rewording of it to make it less confusing so the dev team can consider those too.

No worries @Asterix201252

Hey @AORUS2017

Ah OK, thanks for the additional info. Is it working as normal now though (since the issue happened) or are you unable to get people working there again?

We do report everything to the dev team and they try to reproduce issues and see if they can replicate them or find the cause. Some issues just aren't possible to recreate and doesn't seem to affect everyone though, so it's hard to find the cause of them.

No worries @softmark

Thanks @Mevelios. Passed these ones on too!

Hey @Mevelios

I'm unsure if it's intended or possibly an oversight or bug, so I'll forward it to the dev team so they can check this. Thanks for providing some images already

Hey @Asterix201252

The Trello board isn't managed by us (the support team) so not everything is listed on there. We have got them on our own bug reporter tool that only we, the dev team and QA can see.

Glad to hear that @SirHarryPierce. Thanks for letting us know

Hey,

Are you getting an error message that specifies DirectX is the cause of the crash? If so, have you tried just reinstalling DirectX?

No worries @AORUS2017

Thanks for confirming that @AORUS2017 and I apologise for the inconvenience it must cause. I've let the dev team know so they can look into this and see if they can reproduce it.