Anno 1800 Dev Tracker

Thanks @Mevelios, I'll pass these ones on too

Hey @Asterix201252

Ah, no worries. Thanks for letting me know. If we've already acknowledged them and said we've passed on the information to the dev team, then it's in their hands and we can't promise a date (or patch number) for any specific fixes or changes on the forums until we have the patch notes from them just before one releases.

Thanks for the save file I've added this to the report for the dev team in case it helps them out.

Hey there @jay_davies88!

Thank you for elaborating for us. I see that you have a support case open that has not been responded to yet, and I'd like to apologize for that. I'm going to try and make sure your case gets some attention, and I'll let you know a few things that you should attach so we can get it escalated as soon as possible.

1. A screenshot of your proof of purchase email for the DLC through Epic.
2. A screenshot showing your Epic ID, ...

Hey there @softmark, I'm sorry to see you're having some crashing issues with Anno 1800.

I know these steps might be something that you've already followed through on already, but please make sure you've completed all of our PC Troubleshooting before doing anything else. Based on your description of the c...

Hey there @Mevelios, sorry about any delays. Unfortunately, we haven't actually heard back from the team about this issue just yet!

As soon as we have answers, we'll share them here!

Hey there @SirHarryPierce! Sorry to see you're running into some trouble with your DLC being active.

Just to clarify things a bit, if you start a brand new game are you able to access any of the content from Season 4 DLCs? If you can't even on a new save, please take a screenshot showing any item or feature from the Season 4 pass that is missing for you.

Also, this is not something I would be able to collect from you in a public forum thread, but the next step for your open support case would be to send us a proof of purchase when you bought the Season 4 Pa...

Hey there @Kartoffelbrei71, can you confirm if you also do not have a folder under this location:

C:\Users\Username\Documents\Anno 1800

If the game is not able to create a folder there, it may be getting blocked by any antivirus or firewall software you have installed on your PC from doing so, or it could imply that there is some other system setting issue preventing the file from being created. In order for us to investigate this in-depth please generate copies of your ...

Hey there @Mevelios, thanks for the screenshots!

I'll get that added to our report on the issue. If possible would you be able to provide us with a save file where this issue is happening to you? For more instructions on sending that our way, check out our pinned thread on reporting bugs!

@hundreAd1800 Your link to the save doesn't work but please can you submit a message through one of the options I mentioned above along with your dxdiag + engine.ini files, as that's what the dev team requested us to gather.

Thanks for your files. The issue was first reported during GU16 so it may just be that you hadn't encountered it during then.

Hey,

I already replied to your other thread about the orchards issue, but please can you have a separate thread for each issue you wish to report, and provide any screenshots or video to accompany them so we can report them to the dev team.

Hey,

Thanks for the report and images. I'll forward this to the dev team to see if they reproduce this.

Hey @AvaGardner2007

Please can you provide a bit more info on what happens? Is the game crashing or freezing?

If you could record a video clip, that may also help identify if you just need to do something first.

Hey @teofilp

The first issue is something that has already been reported. For the other issues, please can you create a separate thread (for each individual issue) with more info and images or videos showing the issue so we can check if they are known or get them reported.

Hey @Asterix201252

I believe this is already a known issue but thanks for the report anyway. I'll add a link to this thread on our bug report so the dev team can check it if they need more info and I've pulled your save file from your case, so I'll close that Thanks again

Hey @Thekingcmk

As mentioned ...

Thanks for the extra info @oginecka50. I'll add this to our report to the dev team so they can continue to look into this.

No worries @Jindii_xX

Thanks for letting us know @moparjr and sharing your workaround