Anno 1800 Dev Tracker

Hey @Toebak1972

Thank you for reaching out to us!

I'm sorry to hear you're having issues running the game!

By this, do you mean that you've already tried running the game with Cloud Sync disabled?

Have you yet tried running the game as an Admin too?

Thank you!

Hey there @ottokar1800!

We're only able to provide support in English here at the moment, if you translate your message for us, we'll be happy to see how we can help!

Alternatively, you can access our German support forum is here: ...

Hey there @lsugg3 - I sincerely apologise that your reply to this thread was missed previously, and that you did not receive a response until now.

I hope that since completing the opening sequences of Assassin's Creed Valhalla, you were able to access the settings menu and adjust your brightness / contrast to how you like it - but if not, and you are still having any issues with this at the present time, could you please confirm the platform you are playing on, and if you have performed any troubleshooting steps to try and address the issue? If on PC, can you please specify ...

Hey there @Feniksdesmet - I sincerely apologise that your thread did not receive a response until now. I am sorry to see that you were experiencing graphical issues with Eivor disappearing from your screen during cutscenes and other dialogue scenes. It is much appreciated that you took the time to attach an image so that we could understand how the scenes look in-game with this issue in action!

If possible, could you and ...

@twhop

hello there,

I've just found this for the PS5 CE-107857-8 Error :
https://www.ofzenandcomputing.com/ps5-error-code-ce-107857-8-fix/

...

Sooo.. I am not very savvy when it comes to searching websites. Any chance there has been an update?

Hey! At the moment there has not been an update.

@qma1212

Sorry to hear the issue has persisted. Can you try the following steps here and let us know if the issue persists still after doing so?

@ultrapragmus Hey! Thank you for letting us know of the crashing issue that you have been experiencing. In order to troubleshoot this can you please try the steps from HERE.

Should the issue continue after this please reach back out.

...

@ubi-orion I had the same issue and found the girl just outside cemetery stopped in middle of road. She didnt continue running until I found her. Once I found her she ran to the spot and I was able to complete the event.

Brilliant to hear that you were able to complete this event. Thank you for letting us know what happened, we will pass this on.

@gamingincftw

Hey there.

If you're having difficulty opening a support case over live chat our social support team on Facebook and ...

@chimerbeast Hey there,

I am afraid that we don't have such a feature for Immortal's on Ubisoft Connect.

I will pass your feedback onto the team for consideration though.

Apologies for any inconvenience.

@mr-photo Awesome thank you for the images. In order to investigate this further can we ask that you please reach out to us on a support ticket HERE.

Once done please reply back here with your case number and we will forward it on to the game team for further investigation.

Thank you.

@ubi-thrupney

Already did, support ticket #15130026

Cheers.

Brilliant. We will respond to you there.

Thank you.

Hey folks,

As the discussion has shifted, I have locked the thread.

@SuguruMisato If you are able to provide us with the videos of the issues you highlighted, please direct your videos to our Help website.

Hey there @TheNorthGiantOf - I sincerely apologise that your thread was missed previously, and that you did not receive a response until now. I am sorry to hear that you were struggling to access your purchased copy of Assassin's Creed Valhalla on your Xbox One console at launch.

I have checked your account, and can see that since posting you played the game several times; hopefully, this means that your copy became accessible to you following the time of your post and you were able to start exploring England as Eivor! I'll be locking this thread now as a result of ...

Hey there @LOLAlovell23 and @AndyColler! I sincerely apologise that your posts were missed, and did not receive a response until now. I am sorry to hear that you were both e...

@theeelf

That's great, thanks. I've forwarded that on to the team investigating the issue.

@ubi-keo still no help from ubisoft..just more ways to say they haven't fixed the fault and keep you online all good for their stats ..so they can keep patting themselves on the back saying how well they are doing and since their are so many people complaining they are moving the the complaints to a bigger forum making it sound like a good thing ..just a big money making scheme can you fix the faulty games then you will find you won't need a bigger forum money mad ubisoft

Thank you for your response. The issues that you have reported in the separate ...

@skywardsoul Hey! Thank you for the report and thank you so much for the images these are great.

The development team for the game are already aware of this issue and are investigating.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

Thank you.

@furorcelticus

Thanks. Can you try the following steps here please and let us know if the issue persists after doing so?