Anno 1800 Dev Tracker

@grimbaron Hey! Thank you for the report. Are you able to reload a previous save to try and start the trial again? This might prevent the NPC from spawning in the out-of-bounds area.

@bielik01 Thank you for the video, this is great. Does this still happen even after restarting the game?

Hi all, we have received a lot of feedback regarding the removal of the Animus Control Panel after transitioning to the Ubisoft Connect application. Please rest assured this has been forwarded to our development teams for further review, however as noted above the Ubisoft support team would not be able to provide any further information regarding this at this time. I understand you are all eagerly awaiting this feature to be returned so please keep an eye on our official website along with these forums and social media outlets for any further news or information as soon as it may be made available.

@galwar Hey there,

I am sorry to hear that you're experiencing irregularities with your weapon damage.

Can you provide a brief video showing your build and the weapon damage fluctuating between different numbers?

@fudz4 Hey! Sorry to hear that you are having issues with challenges. What is the name of the challenges you are experiencing issues with?

Hi there, thanks for getting in contact nd sorry to hear you are also experiencing this crash while playing Assassins Creed Origins. While I understand you may have already completed some of these steps, could I first ask that you have attempt our basic troubleshooting steps as outlined here. 

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the support articles below :

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@heavylaw Thank you very much for the images. Can we ask have you played the game on another platform at all?

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

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@lordveral Hey! Thank you for reporting this and thank you for the image. What hairstyle do you currently have on Eivor?

Thanks for getting in contact and sorry to hear you are experiencing this, if possible could you confirm that you have also purchased the core game via the Steam client? If so, could you please contact our support teams directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this?

The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

@garbo3

Perfect, thanks!

Hi there. thanks for getting in contact and for your interest in Assassins Creed Infinity, while I would not be able to provide any specific information regarding your question at this time, please keep an eye on our official website and social media outlets for any further news or information as soon as it is made available.

In the meantime you can review our official announcement in this post.

@titanomak Hey,

Thank you for reaching out.

This is something that the Ubisoft Connect team have been made aware of and they're investigating it further. Regrettably, at this time, we do not have any information to share.

@rki99

Thanks. I've forwarded your save file now.

Hey @Miffrandier

Thank you for getting back to us and translating your post!

This issue was raised to the team, however they weren't able to reproduce it.

If possible could you please link any screenshots / clips of your attempts to activate the achievement and it not activating, so we can pass them onto the team?

Much appreciated!

@c0b4y4 I am afraid that our Social Support team currently only speaks English, and French, and German via their own language page.
 
If you are having an issue, and cannot speak the above languages, please contact us via ticket on our ...

No problem at all @pitair1!

If there's ever anything more we can help with at all, please don't hesitate to let us know!

Thank you!

Hey @dalsgaard_1,

Thank you for getting back to us with this!

As a test, are you able to Start a new game, Save and then try and load that up?

@djveneficus No problem! Happy to assist