Anno 1800 Dev Tracker

Originally Posted by Waschi3k
Thank you for your reply Will do that - as soon as Covid is over since they only do livechat now Back to the last working save it is I guess

Hey there,

I think in your case it would be really beneficial to take a look at your ... Read more

Originally Posted by RaynCo179
I have a Mircrosoft Surface Book Performance Base with a Nvidia Geforce 965M to play Anno 1800. It ran very good with medium graphic settings. After loading the update 5.2, the game isn't running anymore. Already in the main menu the GPU has 100% load and I have 4 FPS in game..
I already updated the GPU driver, Windows and reinstalled the whole game..

Does anybody have an idea where this kind of problem comes from?

Thank you in advance!

Hey there,

Really sorry to hear this, can I just check what happens if you try running in low graphics settings for testing purposes?

I would also in this situation advise... Read more

Originally Posted by nbarker23
When trying to host or connect to MP game session, i get booted back to main menu with error text "failed to load saved game" 'Oops, it seems your saved game is incompatible with the current version of the game" I load single player fine. any ideas?

Edit: also, when this happens, the game will not close. the background dims and i cant click anything, but if i try and exit the game, the "are you sure you want to close the game" box pops up. i can click exit there also, it just closes the box and goes back to the slightly dimmed, inoperable main menu.

Hey there,

Sorry to hear this.

For the issue you are encountering I woul... Read more

Hey there,

It is great to see you got the answer you needed!

If ever we can help in the future just let us know

Originally Posted by SirHarryPierce
The last image has a "Trade Union" selection active.

But you can see cultural items among the selection result.

Oh... autocorrect; "category".

Ah I see, that did confuse me

Thank you for clarifying that, I will forward your report to our team!

Hello! Thank you for your report, I will make sure this is investigated.

I believe I fully understand your first issue. The filter should be cleared when moving to the Institute, however that is not what happens.

Can you please explain what is wrong with the catery filter?

Thank you!

Originally Posted by madzik123
It's easier for me to put the link here It's uploaded via google disc. Here is the link: https://drive.google.com/file/d/1nUk...ew?usp=sharing.

Amazing, I'll pass that on.

Thank you! <3

Originally Posted by madzik123
I did verify game files before describing those bugs in December and I did once again (just to be sure) today and it doesn't help. I have never used any mods anyway.

Advanced Piers have never worked in my case so I haven't noticed any patterns - they don't work for all the resources I've tried and it doesn't metter whether it's New World or Old World. They just don't work at all in my game.

Thank you for getting back to me so quickly!

Just in case our team are unable to reproduce the issue themselves, I believe a save file would help with their investigation.

Would you be happy to provide us with a save file where this i... Read more

Originally Posted by madzik123
Hi,
since December I haven't get any response to my bug report. Would you please check out the three issues I have experienced? I don't play anymore because of them...

Hello! I'm sorry for not seeing your thread earlier, I will do my best to cover everything.

1. This indeed appears to be a bug, and I don't believe it has been reported before. As far as I'm aware, it should discard anything, regardless of whether that slot is full.
I will send this to our dev team so they can investigate.

... Read more

Hello! Apologies for not seeing your thread sooner.

Not being able to save does not appear to be a known issue. My immediate 2 suggestions would be the following -

- Launch your Ubisoft Connect & Anno as admin: https://support.ubisoft.com/Article/000060505
- Verify game files: https://support.ubisoft.com/Article/000060529

I hope that helps!

Originally Posted by jram22269
The quest where you have to build a Zoo and empty module then equip a animal, will not complete for me. I finished the scepter quest chain and even escorted her out. Everything is complete but the Zoo then wont let me to the Worlds fair questline. Are there hidden prerequisites for it that I'm not aware of?

Hello! I will do my best to help you with this.

My apologies, I don't quite understand at which point you are facing an issue.

Regarding the zoo - What is your current objective and what issue are you facing? A short video presenting the issue may help present it more clearly.

Thank you!

Originally Posted by Darkdesire85
I've solved my own none issue lol the max income setting in sand box prevents me from making too much money, various islands start making income again once you drop below maximum income I've left it here Incase anyone has the same question lol

Hey! Thanks for updating the thread after you found what was causing this behaviour

I'll change the thread's title, to help players find it if they are facing the same issue.

Hello!

I'm not too sure about this one, I have seen a similar behaviour reported to our team before.

I'll forward these images to our devs so they can look into it for us.

Thank you!

Originally Posted by codeweyn
Same issue here, I have been trying to get in touch with the support team via email, facebook and twitter to no avail. This is really frustrating, yes, the game is still playable but we paid for that rewards and content specifically spending extra dime to get it but, we just can't. I just hope this issue would be fix soon.

Hello!

As our team has made some progress with this issue there should no longer be need to contact us directly.

I'm sorry for the delay. We will notify players once we learn more!

Originally Posted by Kees04
So I think I've uncovered a bug in version 9.2.972600.

I started a new Sandbox game, real easy settings. No AI opponents or Pirates, all Traders enabled.

As soon as I start the game, I go to Eli's prison. He's buying potatoes for 32.
I save the game. Go to menu, load and then go back to Eli's prison. The value he's buying potatoes has reverted to the standard value of 8.

Hello!

Thank you very much for your report, we can forward that to our team.

Just in case we struggle to reproduce it ourselves, I would like to ask some questions -

- Do you have any other sandbox games? If so, does the same iss... Read more

Originally Posted by Netherweller
Lmao what a joke, dude wrote you that you have that issue in multiplayer, so recreate it there

Though game got fixed MP bugs and would be playable after a year, nothing changed

Hello. We understood that this was reported as a multiplayer-specific issue, that detail was not missed.

Our team need to be thorough and that means testing multiple scenarios, to understand it fully. They explained that they can test this scenario in multiplayer however it will take a long time to get to Enbesa and building Palaces with a high level of attractiveness.

Rather than spending a long time to try to reproduce this issue ourselves... Read more

Originally Posted by SequncePulse
This does not work.
CTD continues.

Hey there SequncePulse,

Sorry to hear you're still having issues!

Could you please open a case on our Support Site and send over your system files.

... Read more

Hello everyone!

Apologies for the DirectX crashes you are still experiencing. We have forwarded feedback to our devs regarding this to help with their investigation.

In the meantime, we have found the following steps have helped the majority of players -

- Navigate to this location: %userprofile%\Documents\Anno 1800\config\
- Delete engine.ini or open it and change "Device Type" from DX12 to DX11

This will force the game to use Dx11 instead of Dx12 and hopefully stop the error occurring for you.

All the best!

@polar_opp Hello there! Thanks for reaching out with this. I'd like to have a closer look at the issue you're encountering. It'd be greatly helpful if you'd be able to provide me with a video of the issue occurring for us to review!

Hello again MotoR12P,

The issue should now be resolved

All the best!