Anno 1800 Dev Tracker

@roomierginger4 Hey there! I sincerely apologize for the delayed response. All of our teams have been extremely busy as of late working to answer the copious amount of support inquiries that are coming in. As some time has passed, are you still experiencing this bug at this time? If so, are you able to grab video evidence of it?

Originally Posted by brillo56
Thank you and Happy new year... lets hope 2021 is a better year.

Fingers crossed!

Hey SigSegFault!

Thanks for reaching out and welcome to forums!

To add to what has already been mentioned by P0PPYTAT and chris02918, to find more information about how to access your additional content, we have dedicated articles for it:

1. Season Pass 1
2. Season Pass 2
... Read more

Hey GarthSterkeman!

I have reviewed your ticket and processed the refund, so you should receive your funds within the next 5-7 working days. I have also sent you email with this in case if you miss the update on your thread .

Hey haogoodman, thanks for reaching out, welcome to forums and apologies about the delayed response.

I've had a look at your account and can see that you have your base game purchased through one launcher whilst Season Pass 2 is activated through another one, which essentially causes compatibility issues (more information) and your content may not be visible in-game, therefore as a resolution, I'd recommend you to reach out to us via one of the following channels below and we will be able to refund your purchase. And if you still want to access Season Pass 2 content, you will need to purchase it throu... Read more

Thanks for the update, glad to hear issue no longer persists and will forward your feedback over to our game team .

Thanks for the update baraterek and I'm glad to hear you managed to get it sorted .

Hope you enjoy your game-time and should you have any queries in the future, don't hesitate and get in touch at any time!

Hey Moutas46, thanks for reaching out to us and I am sorry to hear about the issue you ran into.

Just to check, have you tried purchasing it through our web-store or Ubisoft Connect client? If it did not work using one platform, try another one and see if issue persists.

In case if problem persists, can you advise us at what point do you get stuck when attempting to buy it?

Hey guys,

Just to keep you in the loop - I appreciate things may have been taking longer than anticipated however I can reassure you that this matter is being reviewed and we will not leave it.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye.

Thank you for your patience in the meantime and apologies for the inconvenience this is causing.

Hey SirHarryPierce, thanks for reaching out to us, bringing this up and apologies about the delayed response from our team.

Before this gets forwarded to our development team, may I ask you to clarify the following:

1. Does something like that happen in every game or just occasionally?
2. Did you notice any consistencies with actions taking prior to the influence message that may have led to this happening?
3. I have looked up the video you've uploaded on YouTube and it appears to be quite lengthy one, therefore could you give me a time-stamp of when Influence message popped up?>

Let us know!

Originally Posted by marrdiic
Anno I bought has no access to english language, due to the region bind.

Frankly, I'd never expect it to be that complicated.

I was told by support of the region, they can't help.

Moreover, they even refused to exchange the versions or substitute the language for english, or simply provide me with link to buy the rest languages!

What's worse, I can't get my refund on the account of launching the game, I launched it only to see, that the single language I had access to, was russian, and I can't download any others what so ever...

I'm completely pissed off with this...

How can I get others languages?

... Read more

Hello everyone!

Can you all please confirm if the inaccessible rewards are specific to a DLC? If so, please contact us directly with an image of your locked rewards -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more

Originally Posted by Aysasoft
Is this is still figured out? All my Ubisoft club stuff is locked. DLC or otherwise.

Hey there,

I'm afraid there are no updates as of yet while this is still looked into.

When you say DLC is missing however, can you please elaborate?

Is this Ubisoft Reward DLC or Packs such as Land of Lions?

Originally Posted by brillo56
I am playing Sandbox at profile level 61 with all worlds open and quests complete.
but when i go to the second page of Botanical gardens all the tiles are Blocked please see attached image

https://1drv.ms/u/s!AgRtM1OKjAaxiMAbCbABNaXvDtZlBg?e=x2cT59[/IMG

Hello brillo56!

As P0PPYTAT has already noted, at this time there isn't currently a second page for the Botanical Garden

However keep an eye on the game's official channels for any potential updates or changes to this

Sorry for any inconvenienc... Read more

Originally Posted by Baiazzz
how to turn off this annoying persistent snow in the old world?

Hey Baiazzz,

Welcome to the Forums!

This is indeed a little festive touch from the team for the holiday period and will be automatically disabled in the new year

At the moment, it isn't currently possible to disable this yourself in-game

Sorry for any inconvenience and all the best for the New Year!

Originally Posted by Dmyers43
I am having the same exact problems. The link for the installer no longer exists so I can't try the suggested fix above. Hopefully they get this fixed soon.

Hey there Dmyers43,

As per Raziel's message above, this is something that is being looked into and we'd appreciate if any players encountering this could DM us through one of our channels so we can take a look

Thank you!

Hello everyone!

I have merged your threads together as you appear to be facing the same issue.

As PoPPYTAT suggests, please follow our sticky thread that was posted by Ubi-Milky.

That should resolve your issue, but please let us know if you need anything else!

Originally Posted by wc0n-ghtf
Resetting the shader cash works for me too. The game worked flawlessly until day before yesterday - yesterday it produced a CTD everytime I started it. Ubisoft support wasn't that helpful (they referred me to their standard answers they have in their troubleshooting FAQs on their support website) ... but above did the trick.
I have NO idea what has happened - I DID update my Radeon Software meanwhile (but downgraded again and the issue persisted)...

Hello wc0n-ghtf,

Thanks for letting us know what has worked for you.

If at any point our standard troubleshooting steps don't resolve your issue, you are more than welcome to ope... Read more

Hello guys,

We appreciate this is frustrating for you and are working on receiving an update for you as soon as possible.

Both Raziel and myself have passed on the details of those affected onto the team who are looking into this further.

If you can continue to provide the date you purchased the Pass from Origin too that would be appreciated.

We will update the thread will information as and when we receive it, rest assured we are not ignoring your comments or frustrations, unfortunately this one is taking some time to look into.

Thank you for your patience.

Hello!

We are currently going through a very period and our response time has been pushed back, apologies for the delay.

A support agent should be able to transfer your game to your friend for you. If a support ticket is taking too long, you could check if Live Chat is available or contact us via social media -

Twitter: https://twitter.com/UbisoftSupport
Facebook: ... Read more