Anno 1800 Dev Tracker

Hello zahaibalig,

Welcome to the forums! I am moving your thread to our Player Support forums for troubleshooting assistance.

You can also reach out directly to our Support Team Here.

@sicplagu3 - Apologies for the delayed response! I've now opened up a support ticket for you (13973753), which you should be find by logging into your account on the Ubisoft Support website. Would you be able to ...

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Hey guys,

Sorry to hear you are having trouble.

We are aware of this issue and are currently investigating.

To help the investigation would it be possible to share images or even better a video showing what is happening?

Many thanks

Hello everyone!

To add to what Ubi-Thorlof has said, I have received confirmation that this issue should now be resolved.

Please follow the advice given above, and let us know if the issue seems to persist.

Thank you!

Originally Posted by Belus001
Hi,

I already had anno 1800 through ubisoft. I bought the season pack 2 and installed it through Ubisoft.
When I open the game, it says that I own the DLC"s of season pack 2 but I cannot play them. The game asks to activate the DLC"s, but for this I need an activation code. I did not receive an activation code in my email. Only the invoice of the purchase.

thanks:Belák László

Looking at your account, it seems the Season 2 Pass is correctly activated. If you can see the icons of the DLC colored in the ... Read more

I think that's cause you're lacking the money to fulfill her demands

Hey there,

Can I just check, when you resume play has anything changed at all as a result of the activity you see when paused?

Many thanks

How strange! Can I just check, has this happened at any other time or just when you build tractors?

Many thanks

Hello everyone!

Sorry to hear you all now appear to be facing a crash-on-launch issue.

We have not reproduced this issue on our side, so it's currently difficult to say why this is happening. Considering it is affecting multiple games, it may be an issue with Ubisoft Connect.

Please give this a try: https://support.ubisoft.com/Article/000061047

One of the steps listed is to re-install Ubisoft connect, which is a good suggestion in this case.

Hopefully that resolves your issue but if not, please provide your system specs and we'll discuss how best to proceed.

Thank you!

Originally Posted by madzik123
Hi,
I have reported exactly the same bug in early December but I haven't got any response since then. Here is the link to the thread: ...

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We're currently working on a fix for this issue that will be included in the next Game Update (9.3). More info on this soon

Originally Posted by SirHarryPierce
If I remember correctly Bright Sands also has a few of those and some more default random islands. I will report here when I encounter them again.

I appreciate it, thank you.

Just in case our team are unable to reproduce this, would you be OK to provide us with your save file?

This support article shows where to find it: https://support.ubisoft.com/Article/000063645

Eithe... Read more

Hello!

Thank you for clarifying, I too did not understand the issue at first

Can you please confirm if this always happens at the same coast, or if you've noticed this in other places?

Thank you! Any information you're able to provide will be most helpful.

Originally Posted by Freddie-Foo
Continually crashes

Really sorry to hear that your game crashes a lot.

I think in your case it would be really beneficial to take a look at your Dxdiag and ... Read more

Originally Posted by khamvat12345
Just found out new thing. When i turn on Task manager, i see that when the GPU is 100%, my screen is black but the sound still working. I have no idea what is the problem.
My pc spec: 16gb ram, gtx970, i3-9k and setting in game is all low

Thank you for your update.

Can I just check you have followed all steps which have previously been mentioned? This will include updating all drivers as the driver you mentioned you are currently running is not the newest.

It will also still be incredibly useful to see your system files as previously advised

Many thanks

Hi all! I'm sorry for not adding to this thread until now. For anyone that is still not receiving 50% more silver or XP after purchasing these boosters, please provide a YouTube link showing the boosters not applying in-game, so I can get this over to our dedicated teams to be reviewed further. Thank you!

Originally Posted by jeretzel
Oh I found the solution and it worked. thx

Great to hear that this is now resolved for you.

If there is anything we can help with in the future just let us know

Originally Posted by milon_ab
yess i have the same probelm for 1 month now. i hope it will be fixed soon

Hey milon_ab,

As soon as we have an update we will let players know via the forums

Originally Posted by p6****a
I am using DX12. Meantime I´ve found out that going back to the Nvidia drivers 457.51 AND activating Vsync in the game NOT with Nvidia Inspector has fixed this odd issue. It´s muuuuch better now. There is like tiny FPS drop when jhaving selected some building but it´s waaaaay better and smoooth. Also the whole performance has improvved...

It is fantastic to hear that you have found a solution that works for you!

If ever we can help in the future just let us know

Originally Posted by tiocoy1996
its been a long time that i don't touch this game, but today when i want to play and update the game, the update always says initializing forever. so i tried to unistall and re-download the game but i now always get error code 17006. i already tried to open the ubisoft connect with "run as administrator" but still not working

Sorry to hear you have been encountering this issue.

The steps advised by mujeeb2646 are exactly the same as I would have advised

If you have any trouble just let us know ... Read more