Anno 1800 Dev Tracker

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Hey guys!

Thank you for updating the thread, I'm glad to hear you've been able to find some of the info you were after, however do understand your points of a dedicated list / guide being a lot more benefitial.

This was passed on however we don't have any further information to share as to when you could expect this information to become available

Of course, if there is an update, we'll update the Forums with it

Thank you!

Hey all, thanks for the reports here! I'd like to have those experiencing this issue to provide us with a copy of their save game files via the creation of a new support ticket with our dedicated support team. Feel free to place your case number here once you've done this, so we can ensure things are in the right place!

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Hey there guys,

I'm afraid we don't have an exact date for the 9.3 Title Update at this time

In the meantime, please keep an eye on the Anno Union; https://www.anno-union.com/en/ where Patch Notes / Updates are posted

Of course, should we hear about a scheduled date, we'll update the thread with that information

Sorry for any inconvenience and thank you for your continued patience!

Originally Posted by SirHarryPierce
Hey Ubi,

Can you pls have QA take a look a piers before launching 9.3.

Now when you upgrade piers, the whole game hangs.

Let alone when you build 10 blueprinted piers or more, then it seems a miracle the game does not crash.

Thx.

Hello SirHarryPierce,

Sorry to hear you're having trouble with piers

This doesn't seem to have been widely reported yet - are you able to please give us some more detail into what it is you're encountering?

Are you consistently crashing when attempting to upgrade piers?

If so, do you get any error codes / messages?

Thank yo... Read more

Hey all! Thanks for reaching out with this. Our team is aware of this issue, and are investigating a solution. It would be incredibly beneficial to the investigation if those who are affected by this provide a video of the issue occurring, as well as a copy of their save game files, via attaching them to a newly created support case with our dedicated team. Feel free to place your case number here after this is done so we can ensure things are in the right place!

Hello! Thank you for your report.

I have tried checking this myself, however it shows as 50% and 20% for me. I'm personally looking at the UK store.

- Does this incorrect sale only show in the Ubisoft Connect Store, or also in our Ubisoft Store website? (https://store.ubi.com/)
- Which country do you live in / which store are you accessing?
- Would it be possible to provide images of the sale price mismatch?

Thank you!

Hello RichieVinther,

Welcome to the forums! I am going to move your thread to our Player Support forums so that our Support Team can investigate this issue.

You can also reach out directly to our team Here

Hello RichieVinther,

Welcome to the forums! I am going to move your thread to our Player Support forums so that our Support Team can investigate this issue.

You can also reach out directly to our team Here

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Hello there, Jongsten! Thanks for sharing. At this time, we'd like to see if we can grab a video of this issue occurring. This would be greatly beneficial for investigation.

@m1k3dee Hello there! Thanks for reachi...

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Originally Posted by Abbittibbi
NOPE, more of the same...

https://pasteboard.co/JLyIh7c.jpg

Hey!

I reviewed your account and it doesn't appear as though the game was activated / brought in the Epic Games Store, is that correct?

If so, that is lik... Read more

Originally Posted by Elsie911
Thanks for the info.

You are most welcome!

I have since learned that a fix is planned for the next Anno 1800 game update (9.3).

Thank you for your time

Hey everyone! Sorry for getting back to you a bit late.

Originally Posted by SirHarryPierce
The save game is still not downloaded by Ubisoft Support on twitter, I tagged Ubi_En on twitter too, but nobody is picking it up

Our social media response times are currently longer than we would like. We are using methods to respond to players faster, however there will still sometimes be a wait I'm afraid.

I have tried manually finding your message but I've not been successful.

Not to worry! Once a support agent receives y... Read more

@expertbus408969 Hey there! I apologize for the inconvenience or disappointment that this bug may have caused you. I would be glad to gather some additional information from you and report it to the team! First, are you able to load up a previous save where you hadn't started the mission yet to see if there were enemies in Jorvik prior to the world event? Second, would you be able to grab screenshots or a video exhibiting the exact problem you're experiencing? This would be incredibly helpful for the team's investigation on the issue!

@cwellsy30 Hey there! My apologies for the inconvenience here. What exactly is preventing you from completing Aegir's Daughter? What is the name of the quest you are stuck on? If applicable, please include any screenshots or videos exhibiting the problem at hand. I would be happy to help!

Originally Posted by DeJumboman
You're right, it HAS been 'ongoing' for 'some time' now. more than a year. This "very soon™" fix is long overdue and frankly I don't understand why this is considered acceptable by Ubisoft.

Hello!

This particular issue has been occurring since October 2020 as that is when we migrated from Ubisoft Club to Ubisoft Connect.

I appreciate it is frustrating and I'm sorry you're also facing it. It was originally difficult to troubleshoot as we were unable to reproduce the issue ourselves, the migration worked fully.

Once the issue had been found, it then took some time to develop. We look forward to notifying players once the ... Read more

Hello everyone!

We are aware of this issue, it has been ongoing for some time now.

I'm happy to say we hope to have a fix implemented very soon! There is no ETA at this time, however we will let players know once the fix is ready.

All the best!

Originally Posted by SirHarryPierce
Seems that when you have the assembly items on the island and in the ship, you can get a mismatch.

Hello!

I'm very sorry, I don't understand the issue you face.Can you please explain what happened in more detail?

Thank you very much!

Originally Posted by Szynja


Please fix that bug. Sometimes (after returning from an expedition), The flag does not work as intended. It is equipped, but no flag is shown and the ship gets attacked + destroyed. (Compare to the other ships that are having a flag above their sails)

Possible cause: When you receive 1 item and you say "yes, i want it", but you have no more space in your ship and thus throw the new item away. That might be the cause of that issue.

It's really annoying, because I have to reload everytime that bug happens to get my ship back.

Hello! We can certainly loo... Read more