Anno 1800 Dev Tracker

Hey everyone!

Thanks for reaching out there.

I can confirm that we had a temporary degradation around the time of your contact however this has been resolved since and services are operating as intended.

Should however anyone still experience this, let us know and we will look into it further!

Hey fyrehawk0581, thanks for reaching out and I am sorry to hear about the problem you're having.

Just to double-check, what is it exactly that you're being asked to link? Also, when you say that there's extra screen that appears - are you possibly referring to Ubisoft Connect overlay? If so, have you tried disabling it?

Let us know!

I can't access the video, I'm afraid, but have forwarded your savegame and the screenshots to the team.

Thank you!

Hey Brumiros, could you please upload your affected savegame for me?

Thank you!

This issue should be solved with the Game Update from yesterday, but we're still seeing reports.

Could you please:
- Verify your game files
- Restart Ubisoft Connect and your PC

If the issue persists, please let us know.

This issue should be solved with the Game Update from yesterday, but we're still seeing reports.

Could you please:
- Verify your game files
- Restart Ubisoft Connect and your PC



@Katje-Katrien: You had access to all ornaments except these ones before, correct?

Are they visible but locked or missing entirely?
Feel free to add a screenshot if you think it helps

Hey SirHarryPierce!

Just wanted to provide you a quick update - we have managed to successfully reproduce the issue and it is set to be fixed with one of the future patches however more details to come at a closer time.

Thank you very much for your communication and efforts in making gameplay better .

Originally Posted by SirHarryPierce
Thank you!

No worries at all there, wouldn't have done this without your co-operation .

Should there be anything we can help you with in the future, feel free to reach out at any time!

Hey guys!

Thanks for reaching out and bringing this to our attention.

I have now forwarded this over to our development team for further review. If we do not any further details or if we will have any updates on the matter, details will be posted here, in our official forums, so keep an eye!

Hey there guys,

daqoos7ar, I've merged your thread here as it relates to the same issue.

We've been aware of issues with redeeming Ubisoft Connect content since the migration from the Club last October.

However we have received news a fix is aimed to be released in Patch 9.3

Please keep an eye on https://www.anno-union.com/en for updates and patch notes regarding this update when it becomes available

Thank you for your continued patience and sorry for the inconvenience!

Thanks for taking the time to share this, @bobtobobb5397! I'm glad to see that this has helped other players to unlock the achievement I'll share this with the team!

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Hello again everyone,

I understand rolling back drivers is not a suitable suggestion for everyone. This was simply to determine if this is a driver issue, and if rolling back helps the situation.

Our team are still looking into this for us!

@peenab would it be possible to provide a DxDiag report please? A direct link to the file would work fine, or it can be added to a support case.

Here you go: https://support.ubisoft.com/Article/000078583

Thank you!

Originally Posted by PutoBote
Game: Anno1800: Every 20-30 minutos the game crash without any error message. I saw in the forum that this happens to other players, I tried to remove Sync cloud save games but still crashing (I upload directx, try with dx11, etc). I have dxdiag and msinfo

I tried to send a ticket but after I choose the category the button to send the ticket dissapear and says that chat are not able at this moment try other way (but there is no other way)

Hey there PutoBote,

Welcome to the Forums, I'm sorry to hear the game is crashing for you

Thank you for also providing the steps you've already tried

We do have some furthe... Read more

Thanks again for the savegame, SirHarryPierce

If you spot more islands, please let us know, ideally with a screenshot and savegame, so our team knows what to look for.

Originally Posted by SirHarryPierce
Nope, just a huge hangup.

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?

Hey SirHarryPierce

Thank you for getting back to us with that clip, I can better see what you mean, it's still running but nothing else can be interacted with

Have you tried any troubleshooting since this began at all such as ... Read more

@tonyemerson2009 Hey! Sorry to hear that you are experiencing this issue. Could you confirm the name of the Mystery and I will check if this has been reported before.

Thank you.

Hey everyone! The issue has been reported and is being investigated. 

Could you please make sure that the option is activated in the game's settings? Here are the steps: 

Options -> Gameplay -> Photo mode -> On

If you are on PC or PS4, we would appreciate if you could forward a copy of your save. This will help in our investigations. You can find some instructions on the link below:

https://support.ubisoft.com/Article/000080981

Thank you and apologies for any inconvenience that this issue has caused.

Originally Posted by jimbozzy
Game Launcher doesn't detect Internet Connection.

Attempted to install Anno 1800 and we got to 98%; approximately 55.9 gigabytes into a directory titled 'u_play download'.

I quit the launcher because it was hung up at 98% for close to an hour. Restarted the launcher. I am now at 0% and I received an error message saying Internet connection is not recognized.

What gives? Is Ubisoft just like Rockstar now?

Hey jimbozzy,

I'm sorry to hear you're having issues installing the game

Does Ubisoft Connect completely refuse to connect?

If so - can you please... Read more

Originally Posted by SequncePulse
Guys, I already deleted the game.
I have new hardware in my PC(10700к+1080ti/3070). Latest drivers (I tried 3 versions for videocards).
Started a new game 2 times. And both of them start CTD after 25 hours.
I am very sorry that I bought the game without waiting for the torrent.
Good luck with your inclusivity.

Hello. I'm very sorry you faced this issue, we understand how incredibly frustrating it must be when you'd just like to enjoy the game.

We will continue to work hard to resolve these issues.