Anno 1800 Dev Tracker

Hello again!

Our team tried to reproduce this in a solo match, however the issue did not occur.

They would like to test this in the same environment as yourself. Would it be possible to provide your save file please?

The save file can be found here: https://support.ubisoft.com/Article/000063645

Either a direct link to the file would work, or it can be added to a support case. Here is the website link for that: https://support.... Read more

Would you be able to share screenshots of this with us

Hey everyone,

I split your posts off from the previous thread about this world event not completing correctly as the issue you are all describing is slightly different - that the NPC and/or boat aren't present or in the correct place in the first place. The aforementioned issue has been under investigation for a while, however I wasn't able to find a...

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Hello guys,

We don't have any updates as the relevant teams continue to look into this.

I'm afraid that as per your suggestion; As content has not been purchased via Ubisoft Connect, we cannot enable it - likewise, for those with the Base Game via Origin, the DLC will also need to be enabled via Origin to be compatible.

We will continue to update this thread with news when we receive it and appreciate your patience and frustrations at this time.

Thank you.

Hello everyone,

I appreciate this is a frustrating issue, and we're tracking the progress of the investigation so we can let you know once we have a solution.

@mujeeb2646 If you own the game & season pass in different launchers, you are likely to run into issues. We have a support article about this here: https://support.ubisoft.com/Article/000062891/

A solution has not been reached just yet. All of us covering the forums are staying on top of this and we'll let you know once we know more.

Hello!

Apologies for not returning earlier with an update. Our team have been investigating this issue and they believe they found a fix; it will be included in a future update however I don't have a date at this time.

Hey guys!

Sorry to hear you've been impacted by this issue!

This is indeed currently under investigation

We'll be keeping the forums updated as and when we have more information regarding this and when to expect a fix.

Thank you for your patience and sorry for any inconvenience!

Originally Posted by khamvat12345
i just bought anno 1800 2 days ago. Have played it for 3 hours and it got freeze. My screen got black and i could not do anything except the sound?

My video card is 970gtx and the driver is 445.87.

Please fix it or refund.

Hello khamvat12345,

Welcome to the Forums.

As chris02918 has already kindly posted - please ensure you've attempted appropriate troubleshooting steps to try and see if there are any changes.

Additionally to chris' DX and Driver advice, please also try... Read more

Hey there @Dect420!

In terms of the actual posting of the video, I would encourage you to upload it to a hosting site such as YouTube, and then share the link here on the forums. It's easy for us to then forward that link to any relevant teams who may need to view the video as part of the investigation for your issue.

That said, not knowing the issue you are having, I cannot accurately advise the best place to post the link! I'd recommend checking ...

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Originally Posted by p6****a
I am experiencing FPS drop when having selected any of the buildings/ships/etc in a big city (GUI). After deselecting the FPS go back up. Or with another words by having any of the UI window open in a big city the FPS go down. Very strange and I cannot solve this issue. Does anybody have a fix for this pls? Because the game runs fine except for this issue. Thank you

Hey there,

Please give the ... Read more

Originally Posted by JobT2609
Hello,

I bought season pass 2 like 6 hours ago, I cant find it in my Libery and also the store still wants to sell it to me.
Also looked in the game if it was added in there but also not installed or owned by me it said.
I looked at my bankaccount and the payment was done...
Is it possible to take a while, like a whole 12 hours or even more?
And if not, where can I go to for quick and helpfull support?

Have already tried to verify the game files but didn’t help.

Hey JobT2609!

As chris02918 has correctly advised - it can take up to 24hrs from the point of purchase for digital content to be deliv... Read more

Hey guys,

As this has since been reported as resolved, the more current save files of any players encountering this - the better for it to be re-investigated if necessary.

Much appreciated!

Hey guys,

Thank you for your updates!

This had already been passed onto the team for investigation and they hope to release a fix in the 9.3 patch.

Please keep an eye on upcoming game patch notes for more information

Thank you for your patience

Hey guys,

As above, if you are still having issues and you have already attempted all of our suggested troubleshooting steps, then please contact us directly via our Support Site or you can also reach us on ... Read more

Hey there guys!

For those of you still unable to access some Club / Connect Rewards, sorry for the inconvenience!

This has been under investigation with the team, so reset assured work is ongoing to resolve this

We'll keep the forums updated as and when we receive further information regarding this or any dates to expect a fix

Thank you for your patience!

Hey there guys!

For those of you still unable to access some Club / Connect Rewards, sorry for the inconvenience!

This has been under investigation with the team, so reset assured work is ongoing to resolve this

We'll keep the forums updated as and when we receive further information regarding this or any dates to expect a fix

Thank you for your patience!

Hey!

Thank you for bringing this to our attention, and for trying some troubleshooting steps.

Considering the steps you have tried, I believe it's best I report this to our team right away.

We will let you know if we have any further questions thank you!

Originally Posted by bramlefebvre
Maybe it has to do with this. The destination workplace has or will soon have one open slot for input materials. The system wants to send the goods there. The delivery takes long so that in the mean time production in the source workplace halts because of full output storage. I have it again with a limestone quarry now. I haven't seen it happen with non-mine buildings.

Hello! I'm sorry we didn't see this thread earlier, I will do my best to help you.

Your explanation for the issue makes the most sense to me.

Before I report this to our devs I would just like to confirm what we believe should be the intended behaviour. While the ... Read more

Originally Posted by pitair1
Hi there,
Ive read that tip before and unfortunatley it dosent work in my case. I am doing everything "by the book" and still cant run previous map.
Anyway Ive started new map. Still enjoy game and new map.
Cheers

Hey! Sorry to hear that didn't work, I'm happy to read you're still enjoying everything overall

All the best!

Hey! Sorry to read you're facing issues with your issue.

This doesn't appear to be a known issue, however we'll happily do what we can to help.

- What are your PC specifications?
- What is the audio like when launching the game, and in the main menu?

Please try the following troubleshooting steps -

- Verify game files: https://support.ubisoft.com/Article/000060529
- Disable background applications: https://support.ubisoft.com/Article/000063761
... Read more