Anno 1800 Dev Tracker

Thanks for that @hundreAd1800 , although I'm afraid the link cannot be opened, I get a 'site can't be reached' error.

Is that the correct link?

Hey there @hundreAd1800

Thanks for reporting this to us!

Could you please share a copy of your affected save file so we can forward this to the team for investigation?

Much appreciated!

Hey there @louisrunkel1997

As Ubisoft titles aren't available on EA Origins, may we please know where you purchased the Year Pass from?

Also, as I can see you own the base game on Ubisoft Connect, please be aware that any accompanying DLC will also need to be purchased via the Ubisoft Connect / Ubisoft Store.

DLC and base games need to be purchased on the same platform otherwise they are incompatible.

For example if you owned the game via Epic, you'd also need to purchase any DLC from Epic too.

If you've already bought the Year 1 pass from another store, please reach out to them to discuss a refund as your DLC won't be compatible with your Ubisoft Connect copy of the game.

If you have any questions r...

Hey @naughty_glimmer ,

Thanks for keeping us in the loop with their response.

I'm sorry we haven't been able to help in this instance, but hope it's handy in future that we do have stores for your country now.

If there's anything more we can help with here or with anything else, please don't hesitate to reach back out!

Thanks for getting back to us @Synchronos357 !

I've passed this onto the team for investigation but there's still some other details I'd like to check.

You note that saving / reloading fixes this - does it re-appear later on or only when you make another change to another Hacienda farm?

And could you please share a copy of your save file here too so we can pass this to the team?

Much appreciated!

Hey there @Xx-PsYcHoL-xX ,

Thank you for reaching out.

Is your game still crashing?

We wouldn't be able to advise if and which mod is causing this issue, but we would recommend disabling your mods to see if this prevent further crashes, if so, you'll be able to go through them individually to see which is triggering these crashes.

If you then find that you continue to experience crashes after disabling all your mods, please could you also complete the steps in our ...

Thanks for letting us know the workaround helped you @Nequiem !

Should we hear anything further on this issue in future, we'll let you guys know here.

Thank you!

Thanks for getting back to us and for sharing your files @MuppetRat !

I've removed your system files from your post, for privacy reasons but they've been passed onto the team along with your save so they can take a look.

We'll let you know if we need any more information!

Hey @Synchronos357!

Since you mentioned that the issue doesn't persist between reloading the game, can you run through our basic PC troubleshooting steps to see how that affects the frequency of this bug?

Hey @Rudi0650

Entschuldige bitte die verspätete Antwort und Willkommen zu unseren Foren!

Hier in diesem Forum können wir nur auf Englisch helfen. Dies liegt daran, dass wir automatische Übersetzungstools nach Möglichkeit vermeiden, da diese zu Missverständnissen führen können. Stattdessen halten wir es für das Beste für Spieler, mit unseren Support-Mitarbeitern (und anderen Spielern) zu sprechen, die ihre bevorzugte Sprache sprechen.

Du kannst natürlich deinen Beitrag auf Englisch übersetzen. Somit können sich unser Team das für dich genauer anschauen. ...

Hey there @dummahoe,

In this case, we do not support virtual OS', so our options are very limited.

In your case, I can see we responded to your case on July 7th requesting additional information to look into your issue.

Cases are automatically closed if no response is received after 3 days.

Apologies if you didn't see or receive a notification for our response to you.

You're more than welcome to re-open your case at any time by posting an update to it via the Help Site so feel ...

Thanks for the update @MrDragonfyr , sorry for our delay!

I'm glad to hear it's decided to start behaving again! Mods can certainly be tricky in making things run amok.

If you do run into any further issues though, if you could please send us your files as below and we'll continue looking into this.

And of course if there's anything else we can help with, just let us know.

Thank you!

Thanks for getting back to us with this update @K9_SAR-0.

We'll get this reported to the team.

Could you please capture a screenshot of your current bindings so we can pass this on too?

Thank you!

Hey there @Xoulous ,

Thanks for reaching out.

Is it the Store Tab in Ubisoft Connect you're having issues with?

If so, you can also make purchases at the Ubisoft Store website.

Regarding the Complete Edition - No, I'm afraid there are no discounts applied based on content y...

Hey @MuppetRat ,

Thanks for reaching out, just to ensure this isn't related to any corrupted game files before passing this onto the team, could you please confirm if this is still present after verifying the game's files?

Thank you!

Hello!

Apologies for the delayed response! @Asterix201252 Thank you very much for providing @hundreAd1800 with the link to the thread where it was first repor...

Hey @MrDragonfyr

I apologize for the late response, But thank you very much for sharing this workaround here! Very much appreciate it! I hope that this will help our players who may encounter this issue!

Hey @Nequiem

Apologies for the delay in getting back to you, and sorry to hear that the issue still persists.

We do not have any updates on this issue I'm afraid :(, But have you tried the workaround Gilestiel 1 provided?

Hey @Poddatore Welcome to the Discussions!

I apologize for the delay in getting back to you!

Regrettably, we're not able to offer French language on this Forum, as this is the English Forums. If you're able to translate to English, I'd be happy to assist you here. Alternatively, you can post your Thread on our dedicated French Forums ...

Hey @leejs90w

I apologize for the delayed response. As you have created another thread with the same issue ...