Anno 1800 Dev Tracker

Hey @naughty_glimmer ,

Thank you for reaching out.

The Ubisoft Storefronts were updated earlier this year to give Ukraine a separate storefront.

You can access this here, as well as the ...

Hello @kool-death ,

Thank you for reaching out.

There have been no updates on this issue as it's still being investigated.

To aid in this investigation though, could you please share your affected saves with us?

You're welcome to do so by sharing a link to them here, or by sending them directly via our ...

We've had no further updates as of yet I'm afraid @bambammarc.

A suggested workaround is to delete the construction site and build it again. This will re-create it in Phase 2, with the option to continue construction.

Other than this though, we have no further updates.

We'll let you know when we hear anything more on this as the investigation continues though!

Hey everyone! I'm really sorry to hear all of you are having some trouble accessing your DLCs.

Try verifying your files for me first.

If you're still not seeing them, I have a couple of questions:

@gor_TM and ...

Hey @Dumo9196,

Sorry to hear that you encounter this issue despite the troubleshooting you have tried.

For clarity, would it be possible to share with us a link to a video so we can see exactly what you see?

Many thanks,

Hey @foxwoodpat,

Just checking in to see how you're getting on following @Asterix201252's advice?

And do you happen to have a screenshot of the worker r...

Hey @TonyaE92

Thanks for reaching out!

It sounds as though the save may have become corrupted.

If you create a copy of your save and move the original to another location (so only the copy is in your savegame folder) does it load up the same way?

Your saves are located in Documents\Anno 1800\accounts

Let us know how you get on!

Thanks for sharing this advice too @dmdilks , appreciate it!

Thanks for sharing this workaround @Heat1451 , appreciate it!

Just checking in to see if you also gave the other suggestions in this thread a try to see if any of those helped at all?

Hey @schmurK01,

Thank you for taking the time out to update us and sorry to hear this is happening.

So that we can see exactly what you see, would it be possible to share with us a video using a link from a 3rd party video sharing website?

Many thanks

Thanks for this @Korhalar.

You noted it occasionally crashes with an error, is this anything specific or just a general 'Oh no, it crashed' message?

We don't receive the error reports sent via the logger I'm afraid.

Thank you!

Hey @schmurK01 ,

Thanks for reaching out, I'm sorry to hear you're unable to access your saves.

Do you receive any specific error messages at all? Or are they missing from the game?

Hey @DRDlecringe ,

Thanks for reaching out, sorry to hear you haven't been able to access Anno as part of your subscription!

I can see opened a case with us but it's since closed - has this since been resolved?

If no, please could you post an update to your case as this will re-open it and we'll be able to look into this further there.

Thank you!

Hey @GoodGuy82 ,

Thank you for reaching out to us with this!

Would it be possible to please capture and share a video demonstrating the behaviour you've documented?

This will allow us to take a closer look as well as have the team look into this too should it need raising.

Much appreciated!

Hey guys,

Thanks for your feedback on this and the frequency of DLC items/ specialists.

I've passed this onto the team as something for them to consider.

If there's anything more on this or anything else you'd like to share or see changed, please let us know!

Hey guys,

Thank you for continuing to share your suggestions.

@oxyoxy_240 could you please could you send us your DxDiag and MSinfo files via a ...

Thanks for the update @SirHarryPierce , appreciate it and I've noted this to the team.

Once you're able to get a copy of your save we'll pass that on too.

Thank you!

Hey @Korhalar ,

For privacy reasons, we ask players don't share their complete system files via the public forums.

Rather could you just list your core PC components (GPU, CPU, RAM, OS)?

And did you see any changes after performing a system file check?

Hey @AquilaJT,

I can see you've already created a Support Case regarding this matter and the Ubisoft+ copy has since been added to your account.

Are you now able to access the DLC too?

No problem @MrDragonfyr , we'll be here if there's anything else you need!