Anno 1800 Dev Tracker

Hey @Asterix201252, thanks for taking the time to share all these details.

I have forwarded all additional feedback to the dev team.

Let us know if you have any more questions

@Marsovian Hi !

I've taken note of your report, and I'm sorry to hear that the achievement is not unlocking despite reading the father's journal !

In order to isolate the Issue, I invite you to provide us with the following information :

Did you read the full journal ?

...

@Syntafin Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with resolution seems to force Anno 1800 to run at 3840*2160 instead of the 2560*1440 of your monitor !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

Does the problem still happen when using DirectX 11 instead of 12 ?

...

@schmurK01 Thank you for the video !

@pitair1 I've also taken note of your report, and I'm sorry to hear that you are encountering a similar Issue !

For the pu...

Hi Everyone !

@terre56 A message for a similar Issue was made on the ...

@WeYo Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that production chains went missing !

As the Issue persists after the steps shared by @Asterix201252 (a big thank you for that !), a case has been created, in order to gather save files.

You can access the case through our ...

Hey there @viniciusmi00,

Thank you for reaching out to us and reporting this, sorry for the delay in getting back to you!

I've passed your report onto the team to investigate this further.

So we can add it to the report, could you please also share a screenshot or video of your current position in game / current mission?

Much appreciated!

Hey there @Chuppa_ ,

Thanks for reaching out to us with this!

You would need to get another bear via another Zoo Expedition or via a trader (I understand Madam Kahina occasionally has bears available).

If you have any further questions, please let us know!

Hey there @K9_SAR-0 ,

Thanks for getting in touch.

Does this continue after changing your bindings to another key? As well as reverting them back to the original binding afterwards?

Thanks for this additional feedback @G3MonkeyHead , we appreciate it and it's been passed on!

Thanks for reporting this @SirHarryPierce, sorry we didn't respond sooner!

I've passed this onto the team so they can look into why a victory isn't triggering here.

Should we have any updates or need any more info, we'll let you know!

Thanks for getting back to us @MrDragonfyr , sorry to hear our troubleshooting steps didn't do the trick.

And thanks for posting your specs, you're certainly above the requirements so this shouldn't be an issue.

To allow us to take a closer look at your PC and what else may be causing the game to freeze / crash, we'd like to take a look at your ...

Hey there @Korhalar ,

I'm very sorry we haven't responded to you sooner here.

Are you still encountering crashes or the DirectX error you shared previously?

If so, could you please try running a System File Check and let us know the results / if there are any changes?

Hey there guys,

Apologies for our delay in getting back to you here!

This was something that was raised to the game team previously and was confirmed to be working as intended.

"The long production times and large output storages of the new buildings make the range very long comparatively, however if the output storage runs full then it would be a bug.
Since the production did not stop during delivery, the next producer has the higher priority, as long as the production is not hindered by this, the state is as designed."

This has already been noted as feedback to the team, to which I'll happily add your comments on.

If there's anything more we can help with or you'd like to share, please let us know!

Hey @Leoam22 ,

Thank you for reaching out to us, sorry to hear you're having issues saving / loading the game!

If you haven't yet done so, could you please try verifying the game's files as well as running the game as an admin?

Further to this, as we've had another similar report, could you please try preforming a Benchmark Test (either Dx11 or 12) before playing and let us know if the game then saves correctly?

Thank you!

Hey there @Synchronos357 ,

Thanks for reaching out to us and reporting this and for the update, glad to hear you've since been able to get this sorted!

We haven't had ay other reports of this, however will keep an eye out so we can take a closer look.

And of course if there's anything more we can help you with, please let us know!

Hey @SirHarryPierce ,

Thanks for flagging this!

I've ran this by the team so they can clarify if this is intended so we know if we're dealing with a bug or something that just needs adjusting.

We'll let you know when we hear back!

Hey @liqulrw ,

Thanks for reaching out to us and reporting this!

So we can take a closer look, could you please capture any screenshots / videos of this behaviour as well as share your affected save file?

You're welcome to link it here via cloud storage, or send it to us directly via our ...

Hey @SirHarryPierce ,

Sorry for the delay!

I've removed the Case IDs for security reasons, but have already pulled and passed on your save files.

The team have also requested additional information, if you could please share;

• Your DxDiag and engine.ini files
• Confirm if you're using any mods
• Does this appear after any time / actions in-game or just when you load into the save?

Thank you!

Hey @Chuppa_ ,

Thank you for reaching out and sharing a fix that you have noted, although I'm sorry it didn't help you for long!

May we please know how long you've been experiencing these crashes for?

As well as the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop) and if you've attempted any other troubleshooting?

Thank you!