Hey @leejs90w ! Apologies for the delay!
Thank you very much for the provided screenshots! This seems to be a regional version of the game, which is why you only have 2 language options available. Depending on the region and the store you have access to, only certain versions of the game are available for the respected region.
If you need any further assistance, please let us know!
Hey @bambammarc Apologies for the delay in getting back to you and sorry to hear that the workaround did not help, and the issue still persists.
Regrettably, we have not received any updates so far, apart from the team still investigating it. I apologize for the inconvenience this may cause!
Hey @AnD4D Welcome to the Discussions!
Apologies for the delay in getting back to you and sorry to hear that the Newspaper is killing your mood in the game 
I do not think that there is an option to remove it from the game entirely, I'm afraid :(, but I will definitely pass your feedback and suggestion forward to the team to see if trades can be taken into account as pa...
Hey @silversaxman
I apologize for the delayed response, and I am sorry to hear that the Game Statistics for you are not updating 
Have you tried ...
Hey @Normacol Apologies for the late response and sorry to hear that you are not able to play with your friend.
We have not received any reports about this. Are you receiving the same notification message as the original poster received or is it a different one that does not allow you to play with your friend?
Would you be able to provide us screenshots of the error message? This way we can take a closer look for you. 
...
Thank you so much @naughty_glimmer, and apologies for the late response.
As Ubi-TheBerry has mentioned, we have no control over the regional offerings here. Have you been able to get in contact with Epic Games in the meantime?
Please let us know if you have any queries! 
Hey @Fossardo_
Welcome to the Discussions! I apologize for the late response in getting back to you. But I am happy to hear that you are really enjoying the game and very much appreciate the suggestion you have for adding Side Quests into Multiplayer!
I will be more than happy to forward the suggestion to the team, However, I cannot promise that this feature may be implemented in the future, but I can only advise to always keep an eye on all official platforms ...
Hey @Rawixt38 Welcome to the Discussions. Apologies for the late response!
Unfortunately, we're not able to offer official French language support on this forum. If you're able to translate to English, I'd be happy to assist you here. Alternatively, if you can post your question on the dedicated ...
Hey @PreachedColt824 Welcome to the Discussions!
I apologize for the delayed response, and I am sorry to hear that the game won't let you use your AMD RX 6800 XT Graphics card.
When you have more than one GPU, some games intend to use the integrated GPU rather than the dedicated one.
We have an article, which provides steps on how to switch on your PC's dedicated GPU...
@Leoam22 Is your game crashing at all prior to this happening? If so, are you receiving any error codes or messages? Just to check, are you noticing any other patterns when you're unable to load your previous save?
Hey @Pincherry!
Happy to hear that you have found a solution on this in the meantime! 
I checked about a status regarding this, but I was not able to find an issue where the queen wouldn't want to leave. There is a known issue, however, where the queen does not appear. This is still under investigation.
If you have any further queries, please let us know! ^^
Hey @toutoun72 , welcome to the Discussions forums! I really appreciate this write-up of an exploit you've found with skyscrapers, that really helps us out. I've gone ahead and passed all this information on internally so we can look into it.
Your link for your save file had expired by the time I've got to the thread, sorry about that 
Can you reupload it for me? I'm not sure...
Thanks for reaching out, @thearkenstone13 - sorry to hear about these DirectX errors I'd really like to help!
As far as I can see, this isn't a widespread issue, so I'm confident we'll be able to fix it with some more local troubleshooting from the troubleshooting guide. You've already done many of the steps, which is great! Please make sure to ...
Howdy @S-I-M-O-N , sorry to hear you're facing a similar issue with Pay No Ransom
Our teams had advised that the issue was fixed back in December, so it's really unfortunate that you've ran into an issue. Can you make sure to follow the steps from our troubleshooting guide, to make sure the game is fully updated and running in the way we'd recom...
Ahoy @Kalnon06 , thanks for your question!
I'm not immediately sure why your bread would be blue, but I'd like to try to find out for you. Can you take a screenshot showing what you are seeing for me? And then another one showing how much bread is in your warehouse. Here's our screenshots guide, and the resulting images can be added to a response here in t...
Hi @Nuke-TV , welcome to the forums
Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.
For support with Anno in German, ...
Hey @AladeenMDF , thanks very much for your post! Sorry to hear about this 17017 error when trying to install the game. I'll be happy to help you get this sorted!
Thanks for listing the steps you've already tried - that really helps me out! I'd imagine you've already seen our support article for this error, which in turn links to our ...
Hey @leoniditas , thanks very much for your post about this. My apologies for the delay in responding. We don't always catch all the threads in the other forum for support queries, but your post has been moved here to Player Support so I can answer it now.
I understand you've faced a black screen and crash report at launch, which sounds super frustrating It's good to hear y...
Hey there @Nameless-Will , thanks for reaching out! Sorry to hear you've not found Anno 1800 in your library after purchase.
Please note that it can sometimes take up to 48 hours for games to reach your account, although this is rare.
It can also be the case that the payment you've noted is an authorisation hold, which is where your payment provider will set aside the money for a transaction even if it doesn't go through. Typically, this would be returned to you within a few days, but we'd recommend speaking to your payment provider directly for specifics of their process on this. We've got a bit more information about authorisation holds ...
Hello everyone, thank you for getting in touch.
We had some server maintenance earlier today that might have affected your ability to connect to multiplayer.
Are you still experiencing this issue now as of 1:45pm GMT? If so, do you see any error codes or error messages when trying to connect, that you can screenshot and post in this thread?
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